Haley McDonald
Haley McDonald at Mercedes-Benz of Columbus

Haley McDonald

Service Manager

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9
197 Reviews

Dealership Experience

4 yrs

Industry Experience

4 yrs

Languages Spoken

English English

4.9

197 Reviews

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197 Reviews of Haley McDonald

June 19, 2025

Dealership Rating
Employee Rating

So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with More

by bcontoursvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lauren Farthing, Rachelle Pennington, Jason Goodroe , Mike B, D.D.

Jun 19, 2025

Mercedes-Benz of Columbus responded

Dear bcontoursvt, Thank you for sharing your experience and for taking the time to leave us a review. We're genuinely sorry to hear about the ongoing issue with water intrusion and the frustration this situation has caused—especially after the time and effort you’ve already spent to get it addressed. We truly appreciate your kind words about Haley’s communication, and we’re glad to hear she was helpful throughout the process. That said, it's clear we fell short in resolving your concern, and for that, we sincerely apologize. It’s never our intention to inconvenience our guests, and we understand how disappointing it must have been to pick up your vehicle only to see the issue still present. We would really like the opportunity to make this right. Please reach out directly to Haley McDonald, Service Manager, at (706) 256-6100, and we’ll do everything we can to properly assess and resolve the matter. Your satisfaction and trust are important to us, and we want to ensure this is addressed thoroughly. Thank you again for bringing this to our attention.

June 16, 2025

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Employee Rating

Mercedes of Columbus is what every car dealer should be about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it More

by WDBILLINGSLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're grateful to have customers who are so thoughtful and kind. We appreciate you choosing us and look forward to the opportunity to help in the future!

June 11, 2025

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Employee Rating

Always the same, outstanding. Courteous, professional, and prompt. Purchased my S550 here and never serviced anywhere else. More

by gp5
Recommend Dealer
Yes
Jun 12, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're delighted to hear that you've consistently had outstanding experiences with us and that you trust us with your S550. We look forward to continuing to serve you!

May 23, 2025

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I'm very pleased with the courteous service I received from the friendly and efficient staff. More

by Andy Wendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kennedy McDonald, Jason Goodroe , Evelyn Tolbert

May 16, 2025

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Outstanding. Service from beginning to end! So grateful for such a warm, pleasant, matter expert in car care! Aim to please the customer! A Blessing to have your More

by dubose007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

May 19, 2025

Mercedes-Benz of Columbus responded

Thank you for your outstanding review! We're delighted to hear that our team provided you with such a warm and professional experience from beginning to end. It's truly a blessing for us to be considered a dedicated part of your family. We aim to please and are grateful for your kind words. We look forward to continuing to serve you with care and dedication in the future!

May 12, 2025

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Employee Rating

Haley went above and beyond to solve the problem I had. She is really great to work with. Ultimately the problem didn't have the fix we expected, but she was able to provide a substitute solution and did i More

by Lisa Horwitz
Service Communication
Recommend Dealer
Yes
May 14, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We're glad to hear that Haley was able to assist you effectively and provide a substitute solution. Our staff strives to provide great customer service, and we appreciate your kind words.

May 08, 2025

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Haley is absolutely amazing! She is very knowledgeable and patient. She was very detailed in explaining everything going on with my vehicle. Haley has the best attitude and perso More

by L. Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We look forward to serving you again in the future!

May 02, 2025

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Employee Rating

Haley was very patient and tried to find a solution to my extra key problem. I’ll be back soon! More

by dallasgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words, Haley! We're glad to hear our team was able to make your experience a great one, and we hope to serve you again in the future!

April 25, 2025

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Employee Rating

I have never had a better experience buying a car. Thank you! Malcom was terrific! More

by mccallcortney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

April 24, 2025

Dealership Rating
Employee Rating

Very good customer service. Curtius and professional. Work completed on time and at the price quoted. More

by DBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you received courteous and professional service, and that the work was completed on time and at the quoted price. We appreciate your business and look forward to serving you again in the future!

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