Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran | Page 12

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Heather Beran

January 07, 2025

Dealership Rating
Employee Rating

Wait was MUCH longer than I was told to expect. Had to reset oil change alert myself after work was done. Found a leak but said I had to make another appointment to correct. More

by LSBOONE79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 09, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We apologize for the longer-than-expected wait time and the inconvenience. Our goal is to provide efficient and thorough service, and we’ll review your experience to improve in these areas. Please don’t hesitate to contact us to schedule a follow-up appointment for the leak, and we will ensure everything is handled properly. We appreciate your business and hope to serve you better next time. Customer Relations Manager customerservice@purdygroupusa.com

January 05, 2025

Dealership Rating
Employee Rating

Timely, professional, and pleasant, with vehicle delivered on time. And was provided a free water left in vehicle, thank you. More

by BrianN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell

Jan 06, 2025

Bryan College Station Toyota responded

Your positive feedback is greatly appreciated! Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com

December 28, 2024

Dealership Rating
Employee Rating

Nothing wrong with Heather. I requested only an oil change and air to the spare tire as I just had a tire rotation done. She wrote down the correct information. The technician p More

by zataveski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Unknown technicians doing the work

Jan 02, 2025

Bryan College Station Toyota responded

We apologize for the inconvenience caused during your visit. Please feel free to contact us so we can discuss your experience further and address any concerns. Customer Relations Manager customerservice@purdygroupusa.com

December 19, 2024

Dealership Rating
Employee Rating

Everyone is helpful and Rin is the best. Good service.thanks for every thing., best seevice. More

by TRICIE94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell, Ron Broesche

Dec 20, 2024

Bryan College Station Toyota responded

We are pleased to hear that our team provided you with the best service! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

December 18, 2024

Dealership Rating
Employee Rating

Smooth experience! They did not try to price gouge me and were very upfront about charges. More

by aurora.le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Bryan College Station Toyota responded

We're glad to hear about your smooth experience! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com

December 11, 2024

Dealership Rating
Employee Rating

Prompt and courteous. Very professional I would highly recommend your dealership and plan to use you again More

by peogden78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Bryan College Station Toyota responded

Thank you for your wonderful feedback. We are thrilled to hear about your positive experience with us! Customer Relations Manager customerservice@purdygroupusa.com

December 11, 2024

Dealership Rating
Employee Rating

Politeness, great Service, knowledgeable, Perfect Service and the only dealer that I will ever take my vehicles too. More

by moewater2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Bryan College Station Toyota responded

Thank you for sharing your positive experience with us! We're glad to hear that you found our service polite, knowledgeable, and perfect! Customer Relations Manager customerservice@purdygroupusa.com

December 07, 2024

Dealership Rating
Employee Rating

Very nice staff. Always attentive, I will definitely use be using their services again. Thank you BCS Toyota. More

by u12mailus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Bryan College Station Toyota responded

We appreciate your kind words and are thrilled to hear about your positive experience with our staff! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

November 28, 2024

Dealership Rating
Employee Rating

The dealership is very efficient and my advisor Kurt is super helpful and very knowledgeable. he goes above and beyond. More

by aishatu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abagail Mojica, Russell Karli

Dec 02, 2024

Bryan College Station Toyota responded

We're delighted to hear about your positive experience with Kurt! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com

November 24, 2024

Dealership Rating
Employee Rating

In and out in good time. Nice folks. Time for service was very good. Fifteen words. More

by txvikar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Bryan College Station Toyota responded

Thank you for your positive review! We're thrilled to have you as a customer and appreciate your business! Customer Relations Manager customerservice@purdygroupusa.com

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