Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran | Page 11

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
120 Reviews
4.8

120 Reviews

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120 Reviews of Heather Beran

November 07, 2024

Dealership Rating
Employee Rating

Heather is always courteous, helpful, and professional. I have been extremely pleased working with her as my advisor. Whenever I have a question If she does not know the answer, she will find it out and im More

by greenjim4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Bryan College Station Toyota responded

We're glad to hear that Heather has been courteous, helpful, and professional in assisting you. Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com

November 04, 2024

Dealership Rating
Employee Rating

Was quick and done well. I was a little surprised that a simple oil change cost over $100. 00 I know things have increased since COVID> Also, what I usually find is that on More

by LJALTENDORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Bryan College Station Toyota responded

We appreciate your feedback and will take it into consideration for future improvements. If there is anything else we can do to assist you, please don't hesitate to reach out to us! Customer Relations Manager customerservice@purdygroupusa.com

November 03, 2024

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Very good service in a timely manner as always. we will be seeing you soon. More

by mtmason60
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Bryan College Station Toyota responded

We appreciate your positive feedback and look forward to seeing you soon! Customer Relations Manager customerservice@purdygroupusa.com

November 02, 2024

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Great service, and Heather was very communicative about what needed to be done for repairs. More

by KRINKER514
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Bryan College Station Toyota responded

We are glad to hear you had a great service experience with us. Thank you for sharing your feedback. Customer Relations Manager customerservice@purdygroupusa.com

October 25, 2024

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More personal than in the past. More personal as service was with Atkinson Toyota. Nice job. More

by macure
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Recommend Dealer
Yes
Oct 28, 2024

Bryan College Station Toyota responded

Hearing that you found our service more personal is fantastic! We aim to create meaningful connections with our customers, much like you have experienced before. Thank you for the kind words—your feedback truly inspires us to continue delivering great service!

October 24, 2024

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Mr Russell is a professional and friendly person. He answer all my questions related with my vehicle. Thanks so much Mr Russell. More

by juanamaria.vela
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Russell Karli

Oct 25, 2024

Bryan College Station Toyota responded

We’re delighted to hear about your positive experience! It’s great to know that Russell was able to answer all your questions and provide friendly, professional service. We'll be sure to share your kind words with him. Enjoy your time with your vehicle, and thank you for sharing your feedback!

October 24, 2024

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This dealership was very nice and efficient. Super friendly and inviting. I was in and out very quickly More

by elliegshipman6
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Recommend Dealer
Yes

Other Employees Tagged: Dustin Holifield

Oct 25, 2024

Bryan College Station Toyota responded

Thank you for sharing your feedback! We’re thrilled to hear that you had such a positive experience! It’s great to know our team made you feel welcome and provided efficient service. We’re glad we could get you in and out quickly while still making you feel at home. Hope to see you back for your next service!

October 22, 2024

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I am always impressed by the quality of service, thank you. See you again in about 6 months More

by TYMO2215
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Recommend Dealer
Yes
Oct 23, 2024

Bryan College Station Toyota responded

We’re thrilled to hear that our service continues to impress you! Your kind words and loyalty mean so much to us. We look forward to welcoming you back for your next service and making your future visit just as exceptional. Until then, drive safe and take care!

October 20, 2024

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I’ve been doing business with Bryan Toyota since 2013 always treated me fairly , no high pressure sales techniques Everyone is professional and eager to help More

by teresacannon61
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Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell

Oct 21, 2024

Bryan College Station Toyota responded

Teresa, we're over the moon to hear about your continued positive experience with us since 2013! It's great to know that our team consistently treats you fairly and provides a no-pressure environment. We strive to maintain a professional and helpful atmosphere, and your feedback is truly appreciated. Thank you for your loyalty to us for 10+ years, we look forward to serving you for many more!

October 18, 2024

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Employee Rating

I had some questions on Drive Connect and Heather looked up the information and printed it out for me which was very helpful and appreciated. She keeps me informed on the status of my service call. The job More

by greenjim4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Bryan College Station Toyota responded

We appreciate you taking the time to share your feedback! It’s wonderful to hear that Heather was able to assist with your questions on Drive Connect and kept you informed throughout your service. We’re glad the job was completed quickly, and we look forward to seeing you again!

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