Heather Cullen | Page 6

Great experience from top to bottom. Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached Heather even remembered me the next day when I came back to parts department to pick up items I ordered while having my car serviced. She approached me to make sure I did not have issues with my service from the day before. This was my first visit to Lou Sobh since purchasing my used Honda. Everyone from the service manager , David Wikle , to the entire staff was very accommodating to myself and my dog. They even got water and treats for my pup. Great staff, great experience! More

by elkins_g Verified Customer Verified Customer

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I had a great experience with Heather at Lou Sobh. I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! I was in and out in an hour, got regular updates and service was efficient and friendly. I couldn’t be happier with my experience! More

by turbofamily5 Verified Customer Verified Customer

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I always have terrific service at Lou Sobh! I’ve bought my last 4 vehicles there and intent to continue buying from them! Barry Leake assisted me this time in service due to advisor being off t I’ve bought my last 4 vehicles there and intent to continue buying from them! Barry Leake assisted me this time in service due to advisor being off that day. He did a great job and made the process seamless! More

by heatherdavis417 Verified Customer Verified Customer

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Execellent experience and service. Staff was very helpful and efficient. Coming back again for sure Staff was very helpful and efficient. Coming back again for sure More

by JUNTERE99 Verified Customer Verified Customer

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After being turned down for a recall that wasn't scheduled at another dealership, I called and Heather asked how she could help. She asked about what recall said no parts required come in. When I re scheduled at another dealership, I called and Heather asked how she could help. She asked about what recall said no parts required come in. When I registered with her, she welcomed me on my first visit showed me the waiting room, helped with me understand the coffee machine and showed me the restroom location. I appreciated the car wash, speedy service and the thank you for visiting Lou Sobh Honda More

by Larry Verified Customer Verified Customer

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Simply the best. Very communicative, very thorough, amazing customer service. Heather is just amazing. Thank you. Very communicative, very thorough, amazing customer service. Heather is just amazing. Thank you. More

by BMDUNAWAY Verified Customer Verified Customer

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Overall has been good but this time they told me I needed rear brakes and that would fix the problem. It did not. Then they said for another $1500 we can really fix it. I declined the additional service and rear brakes and that would fix the problem. It did not. Then they said for another $1500 we can really fix it. I declined the additional service and left unhappy More

by jlis0 Verified Customer Verified Customer

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Great customer service, dropping the car was so easy and the car service was compeled before scheduled. the car service was compeled before scheduled. More

by artgzz72 Verified Customer Verified Customer

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David, Talin, and Heather are top notch and go above and beyond to provide excellent customer service. Their expertise is so valuable to me as a customer. They are the best in the business and I am grateful beyond to provide excellent customer service. Their expertise is so valuable to me as a customer. They are the best in the business and I am grateful for their service. More

by agpaucar Verified Customer Verified Customer

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Lou Sobh Honda has an exceptional team. Ted was so amazing in helping us find the perfect CRV for us. He didn't rush or push us to make a decision. He truly listened. I would recommend Ted was so amazing in helping us find the perfect CRV for us. He didn't rush or push us to make a decision. He truly listened. I would recommend him to anyone looking to purchase a Honda!! James also did a great job. He helped us pick out the best financing and extended warranty. However, there was one exception to our experience. That was Jim. I'm not sure what his position is with the dealership, but I think he needs to work on his people skills. I felt like he was talking down to us and maybe even thought we were ignorant. I'll just say a contract is not a contract until it's signed. Although the service department was not directly involved in our purchase, I'd like to say that Heather is top notch!! More

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