Heather Cullen | Page 7

When we took our 2009 Pilot in to address a loud squeaking noise we were told it was a timing belt tensioner making the noise. We moved forward with fixing that with a new timing belt and associate squeaking noise we were told it was a timing belt tensioner making the noise. We moved forward with fixing that with a new timing belt and associated parts for $2094. After that work was completed, Lou Sobh came back and said the problem is actually that the cams were worn out and was the real problem making the noise. We were quoted an additional $5994 to correct that problem. So, after we already paid $2k to fix what we were told was the problem we get a response saying that wasn't the real problem and to fix it now will cost more than the car is actually worth. BTW - We paid out $2148 in May to have a full service on the vehicle and repair the AC. The knocking noise was present at that time but was never diagnosed. If Lou Sobh had properly diagnosed this problem we would not have moved forward with the timing belt change as the fix is greater than the car is worth. Heather did a good job communicating with us but we feel like this mis diagnosis cost us an additional $2000 that we would have used to put towards buying a new car. I'm seriously disappointed in how this was handled and will be buying a car elsewhere at this point. More

by DAVID.FERBER Verified Customer Verified Customer

Report | Print

They are very helpful, everytime I go in. . Our family has bought several cars here. . Our family has bought several cars here. More

by KATHY_JOLEE Verified Customer Verified Customer

Report | Print

They’re always great on every visit. Customer service is friendly, positive, and fast. And Communication is great Customer service is friendly, positive, and fast. And Communication is great More

by BKH Verified Customer Verified Customer

Report | Print

Heather was attentive to my vehicle's needs as always. She is definitely an assert to Lou Sobh Honda. She is definitely an assert to Lou Sobh Honda. More

Report | Print

Both Ted and Nick were fantastic! Ted was very personable and walked us through all the car features and helped educate us in making an informed decision. Nick was also personable and Ted was very personable and walked us through all the car features and helped educate us in making an informed decision. Nick was also personable and shared a recommendation for car insurance that ended up saving us thousands compared to our current provider! Thank you Nick and Ted! You both made car buying pain free! :) More

by carmen.lynette Verified Customer Verified Customer

Report | Print

Every time I go get my service done they always takes me in soon as possible and get it done and they always polite and very nice and they never waste time so I been there for many many times and I love to in soon as possible and get it done and they always polite and very nice and they never waste time so I been there for many many times and I love to go there and get my service done every time I need to get service done so thank you keep up your great work Thank y More

by ALDEEWANA Verified Customer Verified Customer

Report | Print

I needed manufacture's recommended service in a vehicle I bought used from another dealer in February 2025. I chose to have service done at Lou Sobh based on geographic convenience. Although I was prepared bought used from another dealer in February 2025. I chose to have service done at Lou Sobh based on geographic convenience. Although I was prepared to be underwhelmed or worse, the entire experience was entirely positive - from first greeting to final drive-off. Heather Cullen orchestrated the entire process flawlessly. I'll certainly return for subsequent service. Highly recommended. More

Report | Print

Heather was Fantastic. She’s works fast, i was done in an hour, Best Dealership around. She’s works fast, i was done in an hour, Best Dealership around. More

by RICKMAKI Verified Customer Verified Customer

Report | Print

Heather is an absolute gem at Lou Sobh Honda! She is extremely knowledgeable and has an outstanding attitude. There is a reason why we continue to use Lou Sobh Service and why we will purchase fu She is extremely knowledgeable and has an outstanding attitude. There is a reason why we continue to use Lou Sobh Service and why we will purchase future cars from there. Hands down the best dealership!! More

by agpaucar Verified Customer Verified Customer

Report | Print

Heather is always looking out for me and is the absolute best! My whole family uses Heather, and I recommend friends to her as well! best! My whole family uses Heather, and I recommend friends to her as well! More

by LIANEFAIN Verified Customer Verified Customer

Report | Print