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Heather Cullen

Overview Reviews (1190) Inventory (265)

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Heather Cullen

Heather Cullen | Page 7

Service Manager

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

I have been with Honda and Acura dealers for over 20 years and love helping people and building relationships with guests. The last thing people want is a stressor over a vehicle, and it is always nice to help make a negative situation, turn into a positive interaction.

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4.9

1,190 Reviews

Overview Reviews (1190) Inventory (265)

Dealership Experience

12 yrs, 9 mos

Industry Experience

21 yrs, 1 mo

Languages Spoken

English

4.9

1,190 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1190 Reviews of Heather Cullen

June 14, 2025

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Employee Rating

Heather is the absolute best. Very knowledgeable, professional and polite. Excellent service advisor. She is also accommodating, Very knowledgeable, professional and polite. Excellent service advisor. She is also accommodating, More

by chercarr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Esloon

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Jun 16, 2025 -

Lou Sobh Honda responded

Thank you! We're lucky to have Heather on our team—so glad she provided you with such knowledgeable and professional service. We appreciate your kind words!

June 11, 2025

Dealership Rating

Employee Rating

Heather is so helpful and makes sure your Honda gets the attention it deserves. She keeps me informed and reviews all the service done to my Honda. Always a pleasure to make an appointment. I have always br attention it deserves. She keeps me informed and reviews all the service done to my Honda. Always a pleasure to make an appointment. I have always brought my many Honda's to have them serviced knowing it's in the best of hands. Thanks More

by Kurt/Judy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2025 -

Lou Sobh Honda responded

Thank you for your thoughtful feedback. We're delighted to hear that Heather provides attentive and thorough service, and that you trust us with your Hondas. We truly appreciate your loyalty!

June 11, 2025

Dealership Rating

Employee Rating

5 stars says it all every single day of the week. 5 stars, need I say any more? 5 stars, need I say any more? More

by rjbiegel

Verified Customer

Recommend Dealer

Yes

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Jun 12, 2025 -

Lou Sobh Honda responded

Thank you so much for the glowing 5-star review! We truly appreciate your continued support and kind words.

June 11, 2025

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Employee Rating

Heather helped me faster, she managed my request right on Saturday and requested my tire and the issue was solved on Tuesday. She is great Saturday and requested my tire and the issue was solved on Tuesday. She is great More

by freydem

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2025 -

Lou Sobh Honda responded

Thank you for sharing your experience. We're glad Heather was able to handle your request promptly and get everything resolved efficiently. She truly is an asset to our team!

June 11, 2025

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Employee Rating

Heather was welcoming and helpful! Even got a text about my tires while in the waiting room! Even got a text about my tires while in the waiting room! More

by brenna.garcia

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2025 -

Lou Sobh Honda responded

Thank you for your kind feedback. We're pleased to hear that Heather was welcoming and helpful, and that you appreciated the timely update about your tires.

June 09, 2025

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Employee Rating

rockstar team - heather keep up great work. Precision, quality and experience- excellent communication skills. Thank you Precision, quality and experience- excellent communication skills. Thank you More

by VITKAR.NIKHIL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Harris, Rashid

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Jun 10, 2025 -

Lou Sobh Honda responded

Thank you! We’re thrilled to hear such great feedback—Heather and the team truly appreciate it. We’re glad you had a top-notch experience!

June 07, 2025

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Employee Rating

Everyone at Lou Sobh has been awesome Definitely will be telling friends & family to go see Tim when buying a car. Everyone in the service dept has been fantastic too telling friends & family to go see Tim when buying a car. Everyone in the service dept has been fantastic too More

by onlymy38th

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rashed Khan , Jimmy Harris, Nick Staehling

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Jun 09, 2025 -

Lou Sobh Honda responded

Thank you so much! We’re thrilled to hear you had a great experience with both Tim and our service team. We appreciate the referrals!

June 06, 2025

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Employee Rating

The only reason for the four star rating is the question as to how can an hour's worth of work wind up costing $730? as to how can an hour's worth of work wind up costing $730? More

by DPYONJR

Verified Customer

Recommend Dealer

Yes

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Jun 06, 2025 -

Lou Sobh Honda responded

Thank you for your feedback—we appreciate your honesty. We understand your concern and would be happy to go over the breakdown of the charges with you to ensure everything is clear. Please don’t hesitate to reach out!

June 02, 2025

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Employee Rating

Heather is great. She is direct and understanding . The service a bit pricey but not extreme She is direct and understanding . The service a bit pricey but not extreme More

by vecuador00

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2025 -

Lou Sobh Honda responded

Thank you for the feedback! We're glad to hear Heather took great care of you with her honest and understanding approach. We appreciate your trust and look forward to continuing to serve you!

May 29, 2025

Dealership Rating

Employee Rating

Services performed were done quickly and accurately. The service team was polite and professional. I will definitely continue to get my services done at Lou Sobh. The service team was polite and professional. I will definitely continue to get my services done at Lou Sobh. More

by lisa_houser

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2025 -

Lou Sobh Honda responded

Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with our service team. We truly appreciate your trust in Lou Sobh Honda and look forward to seeing you again next time!

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