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Heather Cullen
Heather Cullen at Lou Sobh Honda

Heather Cullen | Page 8

Service Manager

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

Contact Me
4.9
1,202 Reviews

I have been with Honda and Acura dealers for over 20 years and love helping people and building relationships with guests. The last thing people want is a stressor over a vehicle, and it is always nice to help make a negative situation, turn into a positive interaction.

Dealership Experience

12 yrs, 11 mos

Industry Experience

21 yrs, 3 mos

Languages Spoken

English English

4.9

1,202 Reviews

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1202 Reviews of Heather Cullen

July 09, 2025

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Employee Rating

Everything was great. Loaner car was convenient and all work was done and completed properly More

by STEVENFOSTER2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2025

Lou Sobh Honda responded

Thank you! We're glad everything went smoothly and that the loaner car was helpful. We appreciate your feedback!

June 23, 2025

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Employee Rating

Good communication and seems like you have our best interest ! We been going there for ever and never had a bad experience! More

by mbfannon
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Service Time
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Recommend Dealer
Yes
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Jun 23, 2025

Lou Sobh Honda responded

Thank you for your continued trust and loyalty! We're glad to hear you've always had a positive experience—we truly appreciate your support!

June 14, 2025

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Heather is the absolute best. Very knowledgeable, professional and polite. Excellent service advisor. She is also accommodating, More

by chercarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Esloon

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Jun 16, 2025

Lou Sobh Honda responded

Thank you! We're lucky to have Heather on our team—so glad she provided you with such knowledgeable and professional service. We appreciate your kind words!

June 11, 2025

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Employee Rating

Heather is so helpful and makes sure your Honda gets the attention it deserves. She keeps me informed and reviews all the service done to my Honda. Always a pleasure to make an appointment. I have always br More

by Kurt/Judy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

Lou Sobh Honda responded

Thank you for your thoughtful feedback. We're delighted to hear that Heather provides attentive and thorough service, and that you trust us with your Hondas. We truly appreciate your loyalty!

June 11, 2025

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Employee Rating

5 stars says it all every single day of the week. 5 stars, need I say any more? More

by rjbiegel
Recommend Dealer
Yes
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Jun 12, 2025

Lou Sobh Honda responded

Thank you so much for the glowing 5-star review! We truly appreciate your continued support and kind words.

June 11, 2025

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Employee Rating

Heather helped me faster, she managed my request right on Saturday and requested my tire and the issue was solved on Tuesday. She is great More

by freydem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

Lou Sobh Honda responded

Thank you for sharing your experience. We're glad Heather was able to handle your request promptly and get everything resolved efficiently. She truly is an asset to our team!

June 11, 2025

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Heather was welcoming and helpful! Even got a text about my tires while in the waiting room! More

by brenna.garcia
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

Lou Sobh Honda responded

Thank you for your kind feedback. We're pleased to hear that Heather was welcoming and helpful, and that you appreciated the timely update about your tires.

June 09, 2025

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rockstar team - heather keep up great work. Precision, quality and experience- excellent communication skills. Thank you More

by VITKAR.NIKHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Harris, Rashid

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Jun 10, 2025

Lou Sobh Honda responded

Thank you! We’re thrilled to hear such great feedback—Heather and the team truly appreciate it. We’re glad you had a top-notch experience!

June 07, 2025

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Employee Rating

Everyone at Lou Sobh has been awesome Definitely will be telling friends & family to go see Tim when buying a car. Everyone in the service dept has been fantastic too More

by onlymy38th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rashed Khan , Jimmy Harris, Nick Staehling

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Jun 09, 2025

Lou Sobh Honda responded

Thank you so much! We’re thrilled to hear you had a great experience with both Tim and our service team. We appreciate the referrals!

June 06, 2025

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Employee Rating

The only reason for the four star rating is the question as to how can an hour's worth of work wind up costing $730? More

by DPYONJR
Recommend Dealer
Yes
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Jun 06, 2025

Lou Sobh Honda responded

Thank you for your feedback—we appreciate your honesty. We understand your concern and would be happy to go over the breakdown of the charges with you to ensure everything is clear. Please don’t hesitate to reach out!

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