Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Heather Liautaud
Refer Me
Heather Liautaud | Page 8
BMW Sales Manager
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
82 Reviews
Hello everyone! I will start by saying I won’t make your experience at a car dealership your typical one. I am a BMW advocate and with that passion, I get the most fulfillment getting hands on with my clients. I will assess your needs and desires to find you your perfect vehicle match. Lets not spend too much time at the desk because getting behind the wheel to discover the technology, safety, luxury and of course- performance, is the best part. Staying within your limits we can push the envelope so you can understand why BMW is named The Ultimate Driving Machine. I’ll open you up to a whole new world. So don’t miss out, I’m here to change the game and you'll find that the redundant, painful and boring days of vehicle shopping are gone.
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
8 yrs, 11 mos
Specialties & Trainings
Master Certified BMW Genius
82 Reviews
Write a Review
82 Reviews of Heather Liautaud
May 12, 2019
Excellent customer service My sales rep was Heather, she did awesome and worked so hard along with the manager to get me the vehicle I wanted, highly recommend it go with heathe My sales rep was Heather, she did awesome and worked so hard along with the manager to get me the vehicle I wanted, highly recommend it go with heather she’s great 👍🏽 More
by LuisGlz
Other Employees Tagged: Derek Gruendemann, Rich Spears
Helpful 
May 09, 2019
Positive experience at Crystal Lake BMW I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to work with on the financing and extended warranty part of the sale. Heather was very helpful post purchase getting me familiar with the vehicle. I appreciate the professional way that they did their business. I will recommend this dealership to my friends and colleagues. More
by Duffy
Other Employees Tagged: Leah Ruscitti-Smalley, Dan Brzozowski , Gale Ekern, Eric Pedersen
April 10, 2019
Superb Service, Completely Satisfied The Team at Crystal Lake BMW was amazing, they found me the perfect car! I highly recommend anyone looking for a new car to stop by. They are committe The Team at Crystal Lake BMW was amazing, they found me the perfect car! I highly recommend anyone looking for a new car to stop by. They are committed to providing a positive customer experience combined with personal attention to every detail. More
by Jamieandericka
Other Employees Tagged: Dan Brzozowski, Michelle Canova , TIm Conlon, Derek Gruendemann, Rob Jacobus, Rich Spears
November 21, 2018
Great Energy, Great Deals I loved working with Heather! She was so nice and was willing to show and explain everything to us. We came in looking for a BMW X1 but ended up with I loved working with Heather! She was so nice and was willing to show and explain everything to us. We came in looking for a BMW X1 but ended up with a Mazda CX-5 Grand Tourung. I can definitely see us doing business with them in the future! More
by LA1231
Other Employees Tagged: Alex Silva , Rich Spears
November 21, 2018
Our New 2019 X5 We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to wor We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to work with More
by Desai
Other Employees Tagged: Leah Ruscitti-Smalley
September 28, 2018
Great Experience Excellent experience. Very easy to work with on the purchase of my new car. I would recommend working with this dealership. Great team from the sal Excellent experience. Very easy to work with on the purchase of my new car. I would recommend working with this dealership. Great team from the sales experience, finalizing the purchase and finance. More
by Laura1461
Other Employees Tagged: Fabian Brooks, Bob Miller, Rich Spears
September 07, 2018
Great Car Buying ! I just bought my second car from Bob Miller! Can't say enough good things about my experience buying from Bob, Sales manager Fabian, and everyone at t I just bought my second car from Bob Miller! Can't say enough good things about my experience buying from Bob, Sales manager Fabian, and everyone at this dealership! More
by Ric
Other Employees Tagged: Michelle Canova, Derek Cogdill , Fabian Brooks, Derek Gruendemann, Bob Miller, Rich Spears
March 17, 2018
AMAZING EXPERIENCE!!! From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the vehicle walk around to working with Rich in finance they did not miss a beat. Heather spent a considerable about of time with me reviewing my new BMW...ON HER DAY OFF! Overall this was by far one of the best experiences I have had with a car dealer and I have 42 prior experiences in purchasing a vehicle. What an amazing place! Dan, the general manager didn't hesitate getting involved and ensured that I felt like a VIP with the red carpet rolled out. What a fantastic team you have in place and I would recommend this dealership to everyone I know! I will definitely be making referrals and coming back for my next vehicle! More
by crazycarguy
Other Employees Tagged: Dan Brzozowski , Gale Ekern, Steve Hefty, Rich Spears
March 16, 2018
2018 BMW 530i I really feel valued as a customer everytime I walk inside this dealership. Likewise, Bob and Steve really went far and beyond to make sure that I'm g I really feel valued as a customer everytime I walk inside this dealership. Likewise, Bob and Steve really went far and beyond to make sure that I'm getting the best value for my car. Heather also did a great job on walking me through the new features of my BMW. More
by Lemuel
Other Employees Tagged: Steve Hefty, Bob Miller
February 03, 2018
Bought a used car Needed to replace our old car last minute and Heather found a few options that might meet our needs. Since this is our only vehicle she was able to co Needed to replace our old car last minute and Heather found a few options that might meet our needs. Since this is our only vehicle she was able to come to our home for a test drive which made the process even simpler, and the next day we came in and purchased our equinox. With most of the work taken off our hands this was one of the best car buying experiences we've had so far. More
by TheBriggs
