Heather Liautaud | Page 7
BMW Sales Manager
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
Hello everyone! I will start by saying I won’t make your experience at a car dealership your typical one. I am a BMW advocate and with that passion, I get the most fulfillment getting hands on with my clients. I will assess your needs and desires to find you your perfect vehicle match. Lets not spend too much time at the desk because getting behind the wheel to discover the technology, safety, luxury and of course- performance, is the best part. Staying within your limits we can push the envelope so you can understand why BMW is named The Ultimate Driving Machine. I’ll open you up to a whole new world. So don’t miss out, I’m here to change the game and you'll find that the redundant, painful and boring days of vehicle shopping are gone.
Read moreDealership Experience
8 yrs, 10 mos
Industry Experience
8 yrs, 10 mos
Specialties & Trainings
Master Certified BMW Genius
82 Reviews
Write a Review82 Reviews of Heather Liautaud
October 01, 2019
A great customer experience. Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction v Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person. More
Other Employees Tagged: Dan Brzozowski, Michelle Canova , Gale Ekern, Rich Spears
August 25, 2019
Excellent follow-up, no pressure, very informative. Bob Miller was very sincere, informative and patient. No pressure. No hassle. Heather assisted several times in coaching and tutoring me through th Bob Miller was very sincere, informative and patient. No pressure. No hassle. Heather assisted several times in coaching and tutoring me through the operative details of the car. Both actually followed up with me after the purchase. More
Other Employees Tagged: Bob Miller
August 21, 2019
Outstanding experience! My wife and I had the best and most outstanding experience ever. We love our new Mazda6. Heather was amazing to work with and made the experience supe My wife and I had the best and most outstanding experience ever. We love our new Mazda6. Heather was amazing to work with and made the experience super fun and enjoyable. Thank you Mazda of Crystal Lake! 10 star! More
Other Employees Tagged: Bob Miller, Rich Spears
June 24, 2019
Product Genius Makes All The Difference My wife and I have been in the market for a new vehicle for the past 4 months. We are both incredibly sensitive to gimmicks and the disingenuous plea My wife and I have been in the market for a new vehicle for the past 4 months. We are both incredibly sensitive to gimmicks and the disingenuous pleasantries of most car sales people, and so it had been difficult for us to trust anyone during the process. Then we met Heather. Heather was kind and extremely knowledgeable about her products. She took the time to get to know us and our needs. She was not pushy or over-eager. She answered each and every one of our questions thoroughly. Her empathy and forthrightness were, in the end, factors in our decision to buy. The entire staff at BMW and Mazda of Crystal Lake are exemplary. They made us feel at home and immediately part of the BMW family. We will definitely recommend friends and family to them in the future. More
June 18, 2019
Best service and staff within 100 mile radius of Crystal Lak My first time visiting Crystal Lake Bmw was amazing!!!!! ---------I recommend them to anyone with a BMW even if you're 100 miles away. ------- My first time visiting Crystal Lake Bmw was amazing!!!!! ---------I recommend them to anyone with a BMW even if you're 100 miles away. -------- Their customer service from walking all the way to getting my car serviced was top-notch....... I was greeted by Michelle Who is in sales and I recommend her to anyone looking for a BMW or Mazda or any other car she has a great resources for any car brand and can find you the best deals around. Then sat with Heather who is a BMW genius walk me through my car and taught me things that I didn't even know it did and she was determined to make sure that every question was handled correctly. her expertise ,knowledge and passion for Bmw's got me even more excited for my new car. For my 1200 mile check up the service department welcomed and greeted me with the feeling that I was Dwayne Johnson walking in. Thank you Derek!!!! Thank you for the amazing coffee and warm cookies great touch. All-around great experience. More
Other Employees Tagged: Michelle Canova, Derek Cogdill
June 14, 2019
Amazing experience This is my second time leasing from them and I will continue to come back time and time again! The process is so easy and everyone is extremely friend This is my second time leasing from them and I will continue to come back time and time again! The process is so easy and everyone is extremely friendly and so helpful. I highly recommend them to everyone looking for a vehicle!!!! More
Other Employees Tagged: Derek Gruendemann
June 06, 2019
Smooth Sale ing They had the X3 I wanted at a very attractive price. I was able to purchase a 2019 when I started out to acquire an older model. Well done BobMiller They had the X3 I wanted at a very attractive price. I was able to purchase a 2019 when I started out to acquire an older model. Well done BobMiller. Heather stayed past 5 pm to explain all the Bella and whistles on our new purchase. More
Other Employees Tagged: Bob Miller
May 30, 2019
Great service, absolutely fantastic people to deal with. They went out of their way to make us comfortable and treated us as if we were family. service, absolutely fantastic people to deal with. They went out of their way to make us comfortable and treated us as if we were family. More
Other Employees Tagged: Derek Gruendemann, Eric Pedersen
May 17, 2019
Providing accurate and no pressure sales and service. From the day you purchase a car from this dealer, to the required or non-required services provided, they (the entire team) stand behind the customer From the day you purchase a car from this dealer, to the required or non-required services provided, they (the entire team) stand behind the customer to give him/her the feeling that you are not just a number. An absolute rarity in todays hectic atmosphere ! More
May 15, 2019
Great Experience! I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keep I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keeping the process relaxed. Heather made us feel comfortable and listened to. The team of Derek, Heather and Rich made buying a car actually enjoyable! More
Other Employees Tagged: Leah Ruscitti-Smalley , Derek Gruendemann, Rich Spears