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Hector Guadamuz
Hector Guadamuz at Niello Audi
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Hector Guadamuz | Page 3

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
30 Reviews
5.0

30 Reviews

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30 Reviews of Hector Guadamuz

September 18, 2023

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The Niello company has the vision to hire the best people in the business. One of the main reasons I keep coming back to lease cars is Cain Carter. He IS the BEST. A complete professional and friend. How man More

by ron_j8
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Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Robert Burris, Scott Bunker, Dain Bryant

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Sep 27, 2023

Niello Audi responded

Isn't Cain amazing, Ron? Thank you for taking the time to call out his great work. We are truly lucky to have him on our team here in Sacramento and it's wonderful to know that his and the rest of our team's professional service keeps you coming back year after year. We can't thank you enough for your continued trust and support!

September 15, 2023

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Very competent service advisor. Service was done as promised and on time while I waited. More

by dyomanz2
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Service Time
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Recommend Dealer
Yes
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Sep 20, 2023

Niello Audi responded

Thanks for the 5-star review! Your support means so much to us. Let us know if we can help you with any automotive needs in the future!

September 03, 2023

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Hector, is always great and really helpful. Thank you for amazing service! Hector thank you again for everything More

by PACOMIRAZO
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Recommend Dealer
Yes
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Sep 07, 2023

Niello Audi responded

We are truly lucky to have Hector on our team here in Sacramento and it's great to know that he always provides you with 5-star service. We will make sure to pass your kind words along to him. Thank you for choosing Niello Audi!

September 02, 2023

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Hector has always provided us with A-1 service and he is a true pro! More

by matthewsjr28
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Recommend Dealer
Yes
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Sep 07, 2023

Niello Audi responded

Thank you for taking the time to call out Hector's great work! We're so glad to know that he has always provided you with 5-star service. We are lucky to have him!

August 30, 2023

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Hector is our favorite person at this dealership. Personable and Professional and kind. Appreciate the car getting washed too. More

by cycleamy
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Recommend Dealer
Yes
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Sep 07, 2023

Niello Audi responded

Isn't Hector amazing? We're glad to know that you appreciated the kind and professional way that he works. We will make sure he sees your review!

August 28, 2023

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Very good communication. Corrected refusal to provide loaner vehicle for multi-day repair. Need to address this policy due to "out of warranty" vehicle excuse. Seems business More

by Glimmer
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

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Sep 11, 2023

Niello Audi responded

Thank you for your review and honest feedback, Glimmer. I'm glad we were able to ultimately get you set up with a loaner vehicle. If you have any other questions or concerns about our loaner vehicle process, please do not hesitate to reach out to me at 916 480-2829. Thank you for your time, Scott B, Service Manager

August 25, 2023

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Niello Audi has always been very professional, reliable and have a loaner car available for those of us that live out of town. More

by F.MASKOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant

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Aug 30, 2023

Niello Audi responded

We're happy that our team was able to provide a loaner car during your appointment,! We always want to go the extra mile and ensure all of your needs are met. Please don't hesitate to reach out to us if we can assist further!

August 24, 2023

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Eric was an exceptional advisor with great communication. He went above and beyond what was expected and I will always come back to service my vehicle with him. More

by KALEBABNER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Carr, James French, Omead Anwar, Dain Bryant, Jennifer Lowenstein

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Aug 30, 2023

Niello Audi responded

This is what we love to hear, Kale! We’re glad that Eric provided you with such an exceptional service experience. We will make sure to pass your thanks along. See you next time!

August 03, 2023

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Niello provides excellent customer service along with service updates while my vehicle is being serviced via text messages which is convenient. Thank you Hector. More

by RBARROS92
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2023

Niello Audi responded

Thank you for the wonderful review! We're thrilled to hear you enjoyed your recent service visit at Niello Audi. We always strive to provide clear and timely communication and are happy to hear your service experience was no exception.

July 25, 2023

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All of the staff at Niello were very helpful and accommodating. Service was fast and convenient. More

by briffraff
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lowenstein

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Aug 03, 2023

Niello Audi responded

We're glad to know that Hector, Jennifer, and the rest of our team here in Sacramento made your recent service visit such a fast and convenient one. Thank you for choosing Niello Audi!

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