Audis are pieces of junk.
I will never buy another. 83,000 miles and over $20,000 worth of repairs. Now the propeller shaft has gone bad, timing chain needs replacement, trans
I will never buy another. 83,000 miles and over $20,000 worth of repairs. Now the propeller shaft has gone bad, timing chain needs replacement, transmission pan is leaking for the second time. $12,000 in repairs. We just spent $4000, less than six months ago on other repairs. Another $3000 a few months before that. If you have to get an Audi, Lease and then return it before it gets 40,000, because it’s all downhill from there.
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by dafeng
Verified Customer
Verified Customer
Service Price Transparency
Feb 23, 2024 -
Niello Audi responded
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
First rate service, technicians are friendly and
knowledgeable, willing to go beyond simple routines. Can enthusiastically recommend.
knowledgeable, willing to go beyond simple routines. Can enthusiastically recommend.
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by CPZAISS
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2024 -
Niello Audi responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Love going to Audii.
Hector always gives great customer service and listens intently to try and figure out what service my car needs.
Hector always gives great customer service and listens intently to try and figure out what service my car needs.
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by TEMPLEBOUND21
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Christian Ibanez
Feb 15, 2024 -
Niello Audi responded
Thank you for taking the time to share your thoughts on working with Hector and our team. We're glad to hear we delivered such a great experience!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
This dealership has an excellent service and they are
always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my v
always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my vehicle. They will go above and beyond to ensure that we as customers are well informed about our vehicle maintenance and needs.
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by TVONGVIRATH5
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2024 -
Niello Audi responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
The service team was great, friendly, and courteous.
But I did have to return twice to follow up on a few service items.
But I did have to return twice to follow up on a few service items.
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by ADELINE2
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Niello Audi responded
Thank you for taking the time to share your feedback, Adeline! We sincerely value your business and look forward to your next visit. Please don't hesitate to reach out if you need any further assistance.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Great customer service.
Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but
Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but overall good experience.
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by AH
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2024 -
Niello Audi responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
My car oil change light is on two days after, not sure
what they did
what they did
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by XIEHITSY
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2023 -
Niello Audi responded
Thank you for this feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
They were very helpful and answered all questions I had.
They also gave me a lift to a local golf course so I could get something to eat.
They also gave me a lift to a local golf course so I could get something to eat.
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by larry.rojo
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2023 -
Niello Audi responded
It has been a pleasure serving you, Larry. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
I feel the dealerships employees especially the service
representatives treat it’s their cilents very well .
representatives treat it’s their cilents very well .
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by PNPMIKE
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2023 -
Niello Audi responded
Thanks for sharing your thoughts about your experience with Niello Audi. Hector and our team appreciate your business and hope to see you again soon!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
As dealerships go I've been very pleased with the service
and responsiveness at Niello. Very pleased that getting a loaner is hassle free and easy as it really helps keep my day on track.
and responsiveness at Niello. Very pleased that getting a loaner is hassle free and easy as it really helps keep my day on track.
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by MARK.PETERS
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2023 -
Niello Audi responded
Mark, Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206