Higor Teixeira
Higor Teixeira at Herb Chambers BMW of Boston

Higor Teixeira | Page 17

Service Advisor

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

4.9
276 Reviews
4.9

276 Reviews

Write a Review

276 Reviews of Higor Teixeira

June 30, 2022

Dealership Rating
Employee Rating

Fast, attentive, really pleasurable experience in having my car’s state inspection done . Very comfortable waiting room, too! More

by mckey.berkman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2022

Herb Chambers BMW of Boston responded

Thank you for sharing your experience working with our team at Herb Chambers BMW of Boston! We look forward to seeing you next time!

June 28, 2022

Dealership Rating
Employee Rating

Fast and reliable service no hidden fees are anything that is unexpected, awesome staff great service! More

by Lola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hank Santos

Jun 28, 2022

Herb Chambers BMW of Boston responded

Hi Lola, thanks for the five stars! We appreciate the kind words and hope to see you back here at Herb Chambers BMW of Boston for all of your future auto needs!

June 28, 2022

Dealership Rating
Employee Rating

Always friendly from the time I drive in and courteous. Coffee and beverages good idea always enjoy having car serviced there More

by Ladydi989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Herb Chambers BMW of Boston responded

We're happy you enjoy the visit to our service center! Thank you for being a loyal Herb Chambers BMW of Boston customer!

June 08, 2022

Dealership Rating
Employee Rating

Outstanding service . Knowledgeable staff answer questions in straightforward manner. Always patient and courteous! I believe advisors are honest! More

by pan vokonas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Gibbons

Jun 09, 2022

Herb Chambers BMW of Boston responded

Thank you for the wonderful review of our Herb Chambers BMW of Boston team! We appreciate your support and look forward to seeing you next time!

March 18, 2022

Dealership Rating
Employee Rating

Great people… They’re willing to work with you with whatever needs you my have More

by Freeus617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Gibbons

Mar 18, 2022

Herb Chambers BMW of Boston responded

Thank you for trusting our team with your automotive needs! -Herb Chambers BMW of Boston

February 23, 2022

Dealership Rating
Employee Rating

Speaking only of Matt Krappe who runs the service department, I can say that I will not bring my cars anywhere else for service. More

by woodsy.nyles
Recommend Dealer
Yes

Other Employees Tagged: Matt Krappe , Daniel Blash

Feb 24, 2022

Herb Chambers BMW of Boston responded

Thank you for sharing your experience working with Matt at Herb Chambers BMW of Boston! We're honored to have you as a loyal customer!

February 05, 2022

Dealership Rating
Employee Rating

James was my service agent he was super professional. I got my car back same day he also went out his way to find me discount coupon which lowered my total repair bill. More

by ronan warrior
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Gibbons

Feb 08, 2022

Herb Chambers BMW of Boston responded

We're glad to hear James provided you with such wonderful service! Thank you for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of assistance again in the future!

January 27, 2022

Dealership Rating
Employee Rating

This is 3d service visit in a row when I had to bring the car back for a redo!!!this is not acceptable— they should do it right the first time!!! More

by Judiez1
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: James Gibbons, Matt Krappe

Feb 16, 2022

Herb Chambers BMW of Boston responded

We understand your frustration and appreciate you bringing this information to our attention. We assure you that customer feedback is integral to how we operate, and we'll present these concerns to the team. Please contact me at your earliest convenience to discuss this situation in more detail so I can help resolve the situation. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

January 22, 2022

Dealership Rating
Employee Rating

Good service. Not sure they everything they were supposed to do. I brought the car in for a recall issue. The presets on the radio were messed up. More

by fsellke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 24, 2022

Herb Chambers BMW of Boston responded

We're grateful to have you as a customer! Thank you for coming to Herb Chambers BMW of Boston!

January 18, 2022

Dealership Rating
Employee Rating

My car was serviced three times in 2021, each time with Higor Teixeira as advisor. Work was explained clearly and a followup cleaning was performed gratis. Attentive to each customer’s situation. More

by Gloria Kwei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Herb Chambers BMW of Boston responded

Hi Gloria, thank you for sharing your experience working with Higor at Herb Chambers BMW of Boston! We appreciate your review, and look forward to seeing you next time!

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