Hunter Jacob
Hunter Jacob at Santa Cruz Toyota

Hunter Jacob

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.4
23 Reviews
4.4

23 Reviews

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23 Reviews of Hunter Jacob

January 13, 2026

Dealership Rating
Employee Rating

It took five hours to complete an oil change and will rotation, that is way too long. We should have been informed. I was gonna take that long. More

by rosa_cowans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 10, 2026

Dealership Rating
Employee Rating

The wait for a simple oil Change was extremely long, 3 hours for the device to be completed. Unacceptable because I scheduled an appointment. More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 19, 2025

Dealership Rating
Employee Rating

Hunter and the team did an excellent job installing my lift kit on my new 4 runner. Great communication and very fast service. More

by bigdogoutwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Park

Dec 22, 2025

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

December 18, 2025

Dealership Rating
Employee Rating

Great service in a timely manner . Overall great experience. Everything was explained in detail and vehicle was taken care of. More

by dnlrvs2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Santa Cruz Toyota responded

Thank you so much for the great review! Our team enjoyed having you here, and we wish you many happy miles.

December 09, 2025

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Employee Rating

Prompt, courteous service. However, it was difficult to get information about how the batteries work with the engine in my Prius PHEV. No one really seems to understand how th More

by ledernev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Santa Cruz Toyota responded

We appreciate the feedback and your business! Our team hopes to have the opportunity to work with you again.

November 30, 2025

Dealership Rating
Employee Rating

Always very helpful staff Always available for a ride Work is always completed in a timely fashion More

by majik0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Santa Cruz Toyota responded

We appreciate the review and your business! Come on back to see us.

November 18, 2025

Dealership Rating
Employee Rating

I bought two used vehicles here. One had a non-functioning power port, the bed electrical had also not been tested since they didn’t even have a key to the shell, and the serpentine More

by lilithob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Pablo Garcia, Mike Norton

November 01, 2025

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Employee Rating

Excellent service therefore I have been using them for over 25 years. We had several Toyota cars and they are so reliable. More

by Yoshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson, Mark Schultz

Nov 03, 2025

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

October 30, 2025

Dealership Rating
Employee Rating

The people are professional and curtous. They let me know what need to be fixed immediately and what can wait. More

by robtraughber
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 31, 2025

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

October 29, 2025

Dealership Rating
Employee Rating

Management did great job handling any concern that I had. They spent a lot of time with me until I felt comfortable and confident that I was in good hands bringing my vehicles to them for service. I will con More

by Jordan.tuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. Our team is always here to help and looks forward to seeing you again!

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