Hunter Jacob | Page 2

Prompt, courteous service. However, it was difficult to get information about how the batteries work with the engine in my Prius PHEV. No one really seems to understand how th However, it was difficult to get information about how the batteries work with the engine in my Prius PHEV. No one really seems to understand how the technology works. More

by ledernev Verified Customer Verified Customer

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Always very helpful staff Always available for a ride Work is always completed in a timely fashion Work is always completed in a timely fashion More

by majik0 Verified Customer Verified Customer

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I bought two used vehicles here. One had a non-functioning power port, the bed electrical had also not been tested since they didn’t even have a key to the shell, and the serpentine One had a non-functioning power port, the bed electrical had also not been tested since they didn’t even have a key to the shell, and the serpentine broke within two months of owning it (they did offer to “make me whole” on the latter and wrote me a check to cover the cost). Clearly they had not inspected it properly. The other vehicle I purchased had an existing intermittent door lock issue, a stuck plug in the door body leading to water sloshing, and an intermittent issue with the CarPlay port. I took it in three times to get the latter issue fixed. The service department was condescending, first telling me I needed to plug the cable into the dash port (I knew this) the first time I brought it in, saying the cable was faulty (the issue occurred with multiple cables and multiple phones including Apple-certified cables; they said to use an OEM Apple cable but Apple doesn’t make their own usb-c to usb-a cable any more) the second time, and I finally was told the third time the port needed replacing, and then they said they fixed it, had me pay for part and labor (they said it was not covered under warrantee, even tho the issue was present from day 1), and sent me home with the vehicle only to discover they never actually replaced the port and I would need to bring the car back in to actually do the work I had already been told was done and had paid for. They clearly don’t inspect their used cars before they sell them and their service department is run poorly. More

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Excellent service therefore I have been using them for over 25 years. We had several Toyota cars and they are so reliable. over 25 years. We had several Toyota cars and they are so reliable. More

by Yoshi Verified Customer Verified Customer

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The people are professional and curtous. They let me know what need to be fixed immediately and what can wait. They let me know what need to be fixed immediately and what can wait. More

by robtraughber Verified Customer Verified Customer

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Management did great job handling any concern that I had. They spent a lot of time with me until I felt comfortable and confident that I was in good hands bringing my vehicles to them for service. I will con They spent a lot of time with me until I felt comfortable and confident that I was in good hands bringing my vehicles to them for service. I will continue to be a customer. I did not leave a review after my last service visit, but want to mention that I had a great experience working with Hunter. He gave me solid advice on my 1998 Tacoma that needed a long list of work, some of which was pretty unusual compared to typical service. This was no problem and I felt confident I came to right place. More

by Jordan.tuck Verified Customer Verified Customer

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To date I am very satisfied with the service I have received at the Toyota service department. The staff is extremely courteous. received at the Toyota service department. The staff is extremely courteous. More

by jeannerodriguezgot Verified Customer Verified Customer

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I’ve been impressed with the patience, honesty and professionalism at SCT. John Said, successful upheld my previous experiences. professionalism at SCT. John Said, successful upheld my previous experiences. More

by L Verified Customer Verified Customer

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Mark Shultz has the right people skills. Making the customers feel at ease and getting the real deal Toyota has to offer. Making the customers feel at ease and getting the real deal Toyota has to offer. More

by caudillizer Verified Customer Verified Customer

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The have a complete team from salespersons like Richard Brabo to service persons like Mark Shultz who are good people who put their customers first. Brabo to service persons like Mark Shultz who are good people who put their customers first. More

by billraffo Verified Customer Verified Customer

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