Ian Smith | Page 7

A Positive Experience Everyone in the dealership was friendly and welcoming whether or not they were working with me. Information was explained clearly. The required pap Everyone in the dealership was friendly and welcoming whether or not they were working with me. Information was explained clearly. The required paperwork was dealt with efficiently and patiently. Everyone was more excited than I was about my purchase. More

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Easiest Car Purchase Ever!! I worked with Ian Smith to negotiate the price for a 2017 Accord EX-L via email and phone. Ian made the process super easy. He was responsive and wo I worked with Ian Smith to negotiate the price for a 2017 Accord EX-L via email and phone. Ian made the process super easy. He was responsive and worked out a great deal to my satisfaction. Once at the dealership, Rod Faith helped me complete the process. This is my 6th purchase at Hagerstown Honda and the 2nd time I've worked together with Rod and Ian. I highly recommend Ian, Rod and Hagerstown Honda. More

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Great experience We recently bought a new HR-V and were pleased with the service all the way from Tiffany in customer service, Ian online, and Ciro our salesperson who We recently bought a new HR-V and were pleased with the service all the way from Tiffany in customer service, Ian online, and Ciro our salesperson who did a great job even while juggling customers at the end of the day. We've had the vehicle for a week now and I LOVE it!!! Thanks Hagerstown Honda! More

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choosing new car everyone was helpful and friendly..had patience with all my questions .was easy to schedule..let me drive whatever i needed to test out.....selling a everyone was helpful and friendly..had patience with all my questions .was easy to schedule..let me drive whatever i needed to test out.....selling a good product..looked up different rates and pricings..set up payment according to my needs..felt comfy with everyone More

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Great dealership, great people, great prices, great cars I was recently in the market for a vehicle with better gas mileage and test drove the 2017 CR-Vs. The new design is great; performance, fuel mileage, I was recently in the market for a vehicle with better gas mileage and test drove the 2017 CR-Vs. The new design is great; performance, fuel mileage, creature comforts and cargo space. My wife and I are Costco members and were directed to the dealership in Bowie which is over an hours drive from our house. When I called them they did not have one with the colors/options I wanted. They were willing to DX to get it, but that would take a few days/week. I phoned Shockley (Frederick) with my request as well as Hagerstown. Hagerstown had the trim level in the color I wanted. The salesman in Frederick had to call me back, he had to check his inventory. I spoke Ian Smith at Hagerstown. He had the model I wanted and also gave me a price that saved me from driving to Bowie. I made the purchase of a pearl white EX-L Saturday afternoon. O, yeah, the salesman from Frederick called me back Monday afternoon. Everyone we dealt with at Hagerstown was quite helpful and courteous. They explained everything fully and walked me through all the tech my new car had. More

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Planting roots Months ago I began researching two things: What car would be my next and also where I should plant my roots within my new community. I drove to severa Months ago I began researching two things: What car would be my next and also where I should plant my roots within my new community. I drove to several dealerships, spoke with them on the phone, email correspondence, as well as face to face time (literally hours) spent discussing my next big purchase. I take my time when investing in a vehicle. I needed something safe, large enough for two kids, and I didn't want to be stuck or pressured into buying your average "family vehicle" just because I'm a mom. I wanted to purchase from somewhere I felt comfortable. Somewhere my kids weren't looked at as a hassle to have around while discussing a vehicle purchase. Somewhere I could return and recommend not just for a car buying experience but also all the "other things" that come with a vehicle-service! Like mentioned above, this all started months ago. I started it the same way as all the other dealerships. Research. I scoped out their website and then reached out via online to initiate a buying experience?. Within a short time, less then 24 hours, I was contacted via text on a Sunday, by Ian Smith! I was immediately impressed. I setup a time to meet and I took my kids. I was met at the door by several staff members who were dressed professionally, clean, and kind even though my children were with me. They presented themselves professionally, they worked together as a team to offer me the best costumer service I've ever had at a dealership. Throughout the course of the last few months, I had every question answered. I wasn't bombarded by a pressuring sales crew, in fact one of the greatest parts for my buying experience was my car salesman; John Williams. He sat down with me several times, walked up and down the lot with me, back and forth, inside and out, answered texts, answered phone calls, and ultimately sold me my first Honda! And he literally only mentioned that "family vehicle" once. He immediately saw that wasn't what I wanted and never mentioned it again. We sat and discussed many aspects of purchasing a vehicle. The true costs of ownership. The different trim levels available to me. And he was kind to my children. Asked about them when I didn't have them with me. No, my children aren't part of your purchase but it provided me with the personal touch needed to land me back at his dealership. The following morning he even checked in on me to make sure I was still satisfied. And then again today he even checked in again and even inquired about my children. I highly recommend John Williams to anyone looking for "their salesman"; he will be mine for as long as he is employed there. The financial aspect of dropping thousands and thousands of dollars isn't something to sneeze at. I wanted and needed to know I was getting the best deal I could and that the numbers I heard were honest numbers. And I did my homework. Hagerstown Honda didn't negotiate my trade value because they didn't have to, they from the start gave me true market value. Every single other dealership I visited, refused! Came up with every excuse not to, which spoke a lot about what would happen next if I took my vehicle to them for service. Would they be honest with me then? Would I really need something fixed or are they just trying to make a buck. I literally called John from a different dealership's lot- I was done dealing with other people and not receiving the customer service John provided. The numbers hit hard and I had to get a couple things to line up before I could sign my name. My purchase day, I knew my name would be signed, I had my number for payment and I wasn't budging. John called over their numbers guy; who sat down and explained my price range for my numbers. Darin Fazenbaker sat and in detail explained everything I needed to know to make an informed decision moving forward with a vehicle purchase. Hagerstown Honda is somewhere I will be highly recommending to friends and family and complete strangers. They were honest, professional, kind, knowledgeable with the products sold and have earned my lifelong business. Can't wait to buy my daughter's first car there! She's already working on what she wants! More

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Happy Customers! We were greeted by Rodney Faith with a friendly smile and handshake. He helped us in our choice of CR-V and listened, answered questions, explained t We were greeted by Rodney Faith with a friendly smile and handshake. He helped us in our choice of CR-V and listened, answered questions, explained the features, and worked to get us the right price. We're happy with our new CR-V. More

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Best dealership experience I've had Hagerstown Honda was able to provide me with a hard-to-find vehicle faster and at a better price than the other dealerships I worked with. They follow Hagerstown Honda was able to provide me with a hard-to-find vehicle faster and at a better price than the other dealerships I worked with. They followed through on the price and other promises communicated ahead of time. Jason didn't put any undue pressure on me during the sales process and he really listened to my concerns. He was highly knowledgable about the vehicle and took the time and effort to get me acquainted with some of its more esoteric features. My family and I are very happy with our new Pilot! More

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Good Experience Things went well. Lan Smith was very helpful on the computer before the visit to dealership and Rod Faith was very courteous and patient. I would Things went well. Lan Smith was very helpful on the computer before the visit to dealership and Rod Faith was very courteous and patient. I would recommend them. More

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A positive experience I had contact with Hagerstown Honda over the internet and was reluctant to even give out my email.... Ian Smith contacted me... by email and phone. I I had contact with Hagerstown Honda over the internet and was reluctant to even give out my email.... Ian Smith contacted me... by email and phone. I went in to look at the available cars in my range and level of technology acceptance! and I ended up buying my CRV. I will, and have already, recommended Jason Smith, who made it all happen. Thank you. Mary More

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