"Great Experience Buying My First Car"
As a first time car buyer, I was not quite sure what to expect, but was pleasantly surprised at how smoothly everything went. Ilene helped answer all of my questions about the Corolla I was interested in, and never tried to steer me to look at other vehicles. From the time I first contacted the dealership asking for information to the time I left the finance office, everybody I worked with was professional, straightforward, and helpful. Highly recommend.
"I had a wonderful experience purchasing my new car here...."
I had a wonderful experience purchasing my new car here. Ilene was very helpful throughout the whole process and made sure I was getting exactly what I wanted!
"Drove from out of town to purchase our TRD PRO and had a..."
Drove from out of town to purchase our TRD PRO and had a great experience with Ilene the sales rep who took great care of us along with the rest of the teams. Was pleased with the experience. Thanks!!
Horrible customer follow-up.Trying to buy a new car they were certifying....had called 3 times while it was being certified. last time I caleed they informed it had been sold.Perfect example of how used car sales work.Chumps!
"Ilene is an amazing sales person I’ve ever met during car..."
Ilene is an amazing sales person I’ve ever met during car searching. She didn’t just sell me a car but all packages and savings in the car that I now own and enjoy. She may have called me as a follow-up but never pressured me to make an immediate decision. In fact I went back when she didn’t think I would come back. I would recommend my friends to lady Ilene
"Great experience "
Ilene was great to work with, she gave us all the information we needed and sat down with us to make sure we understood all the features of the car. She was always open to answering questions and still is even after we bought the car! I love the car and loved the experience at Toyota of Naperville!
"Ilene was great and we love our car"
Ilene was wonderful. She gave us a great experience. The first time we went and met her we ended up leaving without buying the car we were looking at. Then we came back two weeks later and she helped us choose an even better car and Ilene walked us through every step. The experience was the best I have ever had. This was also the first car purchase for me after graduating college.
"Purchase new car"
We have been a customer of Naperville Toyota since 1997 and we just bought our 4th car from them. Everyone is very knowledgeable and friendly. I would highly recommend!!
"Ilene Prosniewski made the drive in from Iowa worth it! "
We drove in from Iowa for our 2019 Highlander. I've looked for a while for a good deal and we found it with Ilene Prosniewski. She was understanding with our needs and was extremely patient with my millions of questions regarding this purchase. She was honest and efficient with getting the purchase completed as we had our 1 year old with us. Thanks Ilene!
"Best car buying experience ever!"
- Donna Chase
We drove 500 miles to buy a 2014 Toyota FJ Cruiser 2/24/20. The team of knowledgeable professionals
at Toyota of Naperville walked us through the process (including some unforseen obstacles!). Omar took care of everything possible before our arrival. Sam Guerra very patiently answered many phone calls about our financing issues. Ilene met us the moment we arrived with the vehicle pre-warmed for the test drive! She walked us through the purchase process, introducing us to each person for the next step, staying late past closing time! Ilene felt like a trusted friend by the end of the night! Mukesh made the purchase process and decisions about extended warranties easy to understand and has a great sense of humor! He even looked up a place for us to find a late night dinner! Ilene called us the next day to see how our drive home was going! Love our new FJ and everyone involved at T of N!