Luke Nurzhan

Rich was great and attentive to our requests. He was patient and accommodating. Great to work with in a stressful environment. The finance interaction not great. Lou didnt fully explain the exten He was patient and accommodating. Great to work with in a stressful environment. The finance interaction not great. Lou didnt fully explain the extended warranty (75k) mileage. We changed our mind and he wouldn't take no for an answer. I felt like he wasn't so honest and was inly working on his commission. It took way too long. Mike K didnt follow thru with a rental as promised. When I arrived to have work done 5 days later, they tried putting me in a Rav4. I cant fit in a Rav4 and was told that’s all they had and I would need to reschedule!?. They ended up finding a Sienna. I felt I biught a Truck, maybe a Truck Highlander would made more sense. More

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Rich was extremely helpful and made the entire buying process smooth. I would definitely recommend this dealership! process smooth. I would definitely recommend this dealership! More

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Clean, professionsl and friendly staff, honest ,good prices,would recommend for purchasing a car, new or used. prices,would recommend for purchasing a car, new or used. More

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Emil and Ron were very professional and helpful regarding our vehicle purchase and additional options provided. We would use the dealership again in the future if needed. our vehicle purchase and additional options provided. We would use the dealership again in the future if needed. More

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First off, my scenario is that I had no trade in and I had my own check (cash buyer, no financing through dealership). Even though Emil Torres (salesman) was very busy, he told me that I can take my ti had my own check (cash buyer, no financing through dealership). Even though Emil Torres (salesman) was very busy, he told me that I can take my time to read the documents I was signing. This was a BIG PLUS for his review. Emil was courteous, respectful, and didn't talk over me with each interaction. This was from first email contact on stock availability and price negotiation to phone calls and text messages on questions I had. He was transparent on pricing and played no games. Toyota of Naperville also has NO DEALER ADD-ONS, a HUGE PLUS. Finance manager, Luke Nurzhan, was respectful and not very pushy. He gave his sales pitch on extended warranties, and did push a bit, but didn't pressure and disrespect me like other dealerships in the past. Another PLUS for this dealership. Zach Segreti (GSM) was nice, friendly, and cordial. He didn't give me the whole discount I was looking for but did give me something to close the deal. He also helped clear a roadblock in their car buying process. Thanks, Zach. Overall, I would definitely recommend buying a new vehicle at this dealership. More

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Ahmad Ali They are great ! Emil Torres "Thank you for being such a wonderful presence, Emil Torres "Thank you for being such a wonderful presence, More

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Great experience with amazing crew. Luke and Kyle did amazing job taking care of me and making the process smooth. Luke and Kyle did amazing job taking care of me and making the process smooth. More

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Great guy, made sure everything went fast and smooth. Definitely will be back to give u guys my business as well. Definitely will be back to give u guys my business as well. More

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Excellent, I'm very glad you did a very good job Luke and Zhan , Thank you very much! Zhan , Thank you very much! More

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Luke is the best dealer ever, he is helping us with everything, from choose the car, to put the plates on car, god bless him, I really recommend him to everyone everything, from choose the car, to put the plates on car, god bless him, I really recommend him to everyone More

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