Isaac Hidder | Page 23

Good service and very helpful with all the questions Fixed the problem in a short time questions Fixed the problem in a short time More

by kacperk1423 Verified Customer Verified Customer

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Needed new engine and Nick was very helpful thru the process knowing that every business is short staffed process knowing that every business is short staffed More

by dnh1 Verified Customer Verified Customer

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Knowledge friendly and will assist if they can, service was the best at any dealership was the best at any dealership More

by MIRAGE6 Verified Customer Verified Customer

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I would give 0 stars if I could. I took my car in to have the windshield replaced and when they were going to install the new windshield they cracked it so I needed to pick my car up and bring it back anothe the windshield replaced and when they were going to install the new windshield they cracked it so I needed to pick my car up and bring it back another time to have it replaced. They ordered a new windshield which of course took over two weeks to get in. We needed our car to travel out of state and they didn’t offer loaners and stated we could rent from enterprise and “ maybe” get reimbursed. The communication at this dealership is horrible. They either don’t communicate that they’ve scheduled and appointment or they call you countless times to schedule it with nobody ever knowing it’s been scheduled before. Isaac is hands down one of the worst advisors I’ve ever dealt with. He is rude and condescending and lacks communication skills to handle the job appropriately. More

by INANNY4U2 Verified Customer Verified Customer

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Marc always take great care of me during my visit. He insures that I have a easy and quick service trip. Always ask for Marc insures that I have a easy and quick service trip. Always ask for Marc More

by Jasonpark0716 Verified Customer Verified Customer

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Issac providing outstanding customer service, despite I think your department short staff during Covid current Illnesses. think your department short staff during Covid current Illnesses. More

by SMARK35 Verified Customer Verified Customer

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Isaac was an awesome person to work with, he explained everything that was going to be done to my car. Bob Rohrman Schaumburg Kia is also fantastic for shuttling me to the mall while I waited for my car t everything that was going to be done to my car. Bob Rohrman Schaumburg Kia is also fantastic for shuttling me to the mall while I waited for my car to be finished! More

by kcook3 Verified Customer Verified Customer

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I’ve never gotten one phone call from you and you still have my car have my car More

by DNH1 Verified Customer Verified Customer

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Always friendly and accommodating to fit the schedule that works for me. They explain everything in detail prior to the work getting done and service is usually quick. that works for me. They explain everything in detail prior to the work getting done and service is usually quick. More

by IVYMARTINEZ128 Verified Customer Verified Customer

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I would prefer never to return. After replacing my small block engine, more problems occurred and my vehicle was in the shop three different times and I was promised a loaner three different times and only block engine, more problems occurred and my vehicle was in the shop three different times and I was promised a loaner three different times and only got a loaner once. My truck was in the shop a total of 5 weeks over a 3-month span and their ability to communicate with their customers is absolutely horrible. Then when I went to talk to someone about trading my car in because it was a recalled engine issue with the Kia Sorento 2016, they lowball me for my trade in. Horrible location. More

by Eric Verified Customer Verified Customer

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