Isaac Hidder | Page 22

Great service! Kept me informed. Explained everything clearly. First time a this service department and it was a gear experience. clearly. First time a this service department and it was a gear experience. More

by Lpeters544 Verified Customer Verified Customer

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Great service, friendly, fast and efficient! Always ask before making any major service or repairs. They don’t replace or repair a part if it is not needed. Honest service! before making any major service or repairs. They don’t replace or repair a part if it is not needed. Honest service! More

by CHRISGAMBLE63 Verified Customer Verified Customer

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I walked into the Schaumburg Kia service department expecting the WORST news…And at check-in I kind of did😬 but a couple of hours later I got a call saying that my truck was fixed and the BEST part of expecting the WORST news…And at check-in I kind of did😬 but a couple of hours later I got a call saying that my truck was fixed and the BEST part of the call was when the very courteous and professional young man said the magic words: “Sir the work done on your 2016 Kia was covered by warranty.”…FADE TO BLACK….because I fainted!!!☺️ Eric & Isaac…. Absolutely GREAT JOB!! More

by Willie R. Verified Customer Verified Customer

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Why have an appointment when it takes 1 1/2 hours to get an oil change. I don't understand why. It needs to be managed better. an oil change. I don't understand why. It needs to be managed better. More

by STHME5 Verified Customer Verified Customer

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Terrific experience, extremely friendly staff, brought my car and got it back at the time they promised. My car was washed and cleaned inside, it looks brand new again. Fil the service manager is the best in car and got it back at the time they promised. My car was washed and cleaned inside, it looks brand new again. Fil the service manager is the best in the business. More

by Breitboy Verified Customer Verified Customer

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Quick and fast service. Marc kept me in the loop on timing and services needing to be completed. He appeared to be honest and not pushy. timing and services needing to be completed. He appeared to be honest and not pushy. More

by GSCHULTE Verified Customer Verified Customer

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Impressed with Isaac, your facility and responsiveness. Look forward to continuing working with you. The help in getting needed info from KIA much appreciated Look forward to continuing working with you. The help in getting needed info from KIA much appreciated More

by Nathan.hobaugh Verified Customer Verified Customer

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When I get here I am always greeted with a friendly hello and I always get great service and I always get great service More

by RobertWLEKLINSKI Verified Customer Verified Customer

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Service was great from the time you meet the technician till you get your car. till you get your car. More

by JEGOFETT Verified Customer Verified Customer

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Brought my car in after it wouldn’t start. Was told nothing was wrong with it. Brought it home it died again x2. Brought it back in was told they were keeping it overnight. No problem. Next day never g nothing was wrong with it. Brought it home it died again x2. Brought it back in was told they were keeping it overnight. No problem. Next day never get a call from the dealership. I call asking about my car. Isaac my service tech is busy. Calls me back hours later talking to me about a completely different car. Then tells me they are still working on my car. No phone call that night. They never told me they were going to keep my car another night. Isaac seems to not really know what is going on and doesn’t have many answers in all the times I’ve interacted with him. Next day I’m told again that nothing is wrong. When I go pickup my car, I ask what the next step is when it dies again this week. Isaac responds with “we can’t just be throwing parts at it.” That doesn’t answer my question. Overall, bad experience the past two times I have been in. More

by NINAPAG Verified Customer Verified Customer

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