"Coupon book Quick lube sevice. 2/3/21. Busy so told..."
- Ronn Thomas
Coupon book Quick lube sevice. 2/3/21. Busy so told approx 2hr wait, we excepted no problem. Got text message saying we would get a video inspection from technician. Did not receive it. Requested old filters that they replaced cabin & air filter as proof of condition. Service rep said they were in the new filter boxes and in the vehicle. Were not there. After being told it was ready for pickup the technician was under the hood adding oil in the pickup area parking lot. I confronted him asking if there was a problem and noticed the windshield washer fluid level low. He said he was topping off the oil level ???
Requested top off of windshield fluid level which he did. Felt like both of those should have been done inside. Also requested tire rotation using coupon book. Requested paper print out of service even though we were told one would be emailed. We never got that eather. My concern is that I question the service even being done. Action being done in Parking lot,no video,no old filters as requested, no email sevice record, (glad I requested paper print out), have questions about the completion of the tire rotation also. Phil Long has always serviced all our vehicles for the past 20 yrs. All but one purchased from you. First time I felt like we needed to question the service.
Thanks for the chance to coment.
"I would probably recommend them as I have used them many..."
I would probably recommend them as I have used them many times, especially the quick lane. However, this last time I took my car in for a recall on the door locks. They told me it would take about 23 hours. So I took my car in early Wed. morning and got it back on Sat. morning. People have plans and appointments and if they are told they will be without a car for 24 hours that is what it should be. I had to rearrange some things because I did not have my car.
I have an electrical problem, hope you can fix it Jim. I no you can. I've had very good luck with Phil Ford. .I've all ways in good hands Jim. every one I deal with.
"I am amazed that every time I go in for an oil change,..."
I am amazed that every time I go in for an oil change, “something” else comes up that needs attention. I believe that the boost of sales is on the agenda versus honesty. If I don’t fix that something, it’s not on the need to do list the next time I get my oil changed. My brakes need attention now but they didn’t pull my wheels/tires to check the brakes. Honesty and trust is important to me and I question why I keep going back! This is a review for my annual oil change for the past five years.
"Always friendly and helpful they do not try to sell you..."
Always friendly and helpful they do not try to sell you things you don't need even if your women. The service department has been great thru all this coronavirus stuff
"I had an oil change completed with a safety check..."
I had an oil change completed with a safety check recently. I am very satisfied with the service I recieved. Everyone was through, informative and fast!
"oil change , car check-up"
- Leslie D.
Phil Long Ford continues to offer a professional, pleasant experience, both at Quick-Lane and in their dealership. Staff is friendly, informative, communicative, and competent-highly rated!
"Excellent service writer Mr Ivan Delgado"
- Fiesta ST
Mr Delgado was extremely honest and accurate in estimating my wait time, explained the reasons, and kept me informed. I will ask for him at my next service.
"Great fast service. Phil Long Ford stands universe the..."
Great fast service. Phil Long Ford stands universe the other Ford Dealerships when it comes to honesty, service, and selection. Car shopping and service doesn’t have to be painful and Phil Long Ford is committed to a good experience.
"Very good service, Mr. Delgado was very polite and helpful "
They take care of their customers, service department does good work and explain what is needed done for vehicle to be in good shape. We have bought at least 6 vehicles from Phil Long. Have been satisfied with each one.