Ivan Wong
Ivan Wong at Archer Volkswagen

Ivan Wong

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

Contact Me
4.5
46 Reviews
4.5

46 Reviews

Write a Review

46 Reviews of Ivan Wong

March 08, 2026

Dealership Rating
Employee Rating

Archer VW always provides great attention and service. A very pleasurable experience all around with every Archer employee we worked with. More

by ianrmccrory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2026

Archer Volkswagen responded

It’s fantastic to know you receive attentive service and a pleasant experience with every member of our team. Thank you for the five-star review and for your loyalty to Volkswagen. We look forward to assisting you again.

March 03, 2026

Dealership Rating
Employee Rating

I got my problem resolved and I appreciate you're understanding of this situation thank you George. More

by berkh.j.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Archer Volkswagen responded

We’re thrilled your Jetta’s issue was resolved and George’s understanding made the service go smoothly. Thank you for the 5-star rating. Please reach out if you need anything else.

February 20, 2026

Dealership Rating
Employee Rating

i gave 3 coz key fob was not fixed. i will come . i wll change if they can fix it. More

by wilbert_biadang17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2026

Archer Volkswagen responded

Wilbert, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

January 24, 2026

Dealership Rating
Employee Rating

My truck has problems that were not resolved, and now the warranty has expired. The service representative was very rude. More

by Cyn
Service Time
Service Communication
Recommend Dealer
No
Jan 28, 2026

Archer Volkswagen responded

Cyn, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

Jan 28, 2026

Archer Volkswagen responded

Cyn, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

January 16, 2026

Dealership Rating
Employee Rating

Always do great job on my cars for me and my family. Honest and reliable.Always saving me money when they can.I always come to Archer for all my services. More

by HB9641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2026

Archer Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 14, 2026

Dealership Rating
Employee Rating

Poor communication and work done on vehicles are not thorough. I m very disappointed. Car is making weird noises that were none existent prior to taking in for work. Car has scratches that were not pre More

by Disappointed VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: George Ybarra

Jan 18, 2026

Archer Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 18, 2026

Archer Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 13, 2026

Dealership Rating
Employee Rating

Ivan is the best consultant at Archer Volkswagen and helped me a lot with my vehicle. More

by HELENAHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2026

Archer Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Archer Volkswagen.

January 06, 2026

Dealership Rating
Employee Rating

Exceptional customer service and quality of work. Great communication and provided updates on when work would be completed. More

by DONETHKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2026

Archer Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Archer Volkswagen.

December 24, 2025

Dealership Rating
Employee Rating

Availability Communication w/o delay Documentation to support plan of action Friendly service staff eager to assist More

by PEDIATRICSPARIKH
Recommend Dealer
Yes

Other Employees Tagged: Habib was helpful

Dec 24, 2025

Archer Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Archer Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

December 23, 2025

Dealership Rating
Employee Rating

Awesome service ; very professional and courteous . Highly recommended . Priced right and very truthful and honest . More

by tnabbout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes

Dec 23, 2025

Archer Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Archer Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

1
...

Dealership Inventory (305 Vehicles)

used 2025 Volkswagen Taos car, priced at $23,423
2025 Volkswagen Taos
used
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Atlas car, priced at $45,751
2026 Volkswagen Atlas
new
Silver Mist Metallic exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $45,066
2026 Volkswagen Tiguan
new
Sandstone exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $31,842
2026 Volkswagen Tiguan
new
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive
used 2025 Volkswagen Taos car, priced at $26,475
2025 Volkswagen Taos
used
Cornflower Blue W/Black Roof exterior
Automatic
Front-wheel Drive
used 2025 Volkswagen Jetta car, priced at $25,770
2025 Volkswagen Jetta
used
Opal White Pearl Effect exterior
Automatic
Front-wheel Drive