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JEREMIAH PFLUGER
JEREMIAH PFLUGER at Russ Darrow Toyota of West Bend

JEREMIAH PFLUGER

SERVICE ADVISOR

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
51 Reviews
4.8

51 Reviews

Write a Review

51 Reviews of JEREMIAH PFLUGER

November 09, 2025

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Employee Rating

Polite help. Informed customer of what was going on. I am 86 years old, and Jeremiah answered all my questions in a way I understood. More

by BARBARAANN5417
Recommend Dealer
Yes
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Nov 09, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

October 24, 2025

Dealership Rating
Employee Rating

Fast easy and great experience. They took my vehicle in as a trade. I got a brand new vehicle. Sales man new , exactly what I was looking for finance department took less than twent More

by FEDELEJ53
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Oct 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

October 18, 2025

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Employee Rating

Very helpful and great customer service. Will be back for the next service. Alan Kugler. More

by Alanswave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

October 15, 2025

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Employee Rating

Came early for oil change and roof drip rail repair Did oil change ignored other repair till I complained Took toll 12:30 when we arrived at 950 for our 10:30 appt. !!! No result till we complained More

by wschopbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 18, 2025

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

October 06, 2025

Dealership Rating
Employee Rating

Everyone is polite and respectful. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. More

by jameskhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli

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Oct 06, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

September 22, 2025

Dealership Rating
Employee Rating

Professional, courteous and kept me informed about what was happening with my truck repair. Yep More

by jkbrj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis, Nicholas Pastorelli

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Sep 22, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

September 11, 2025

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Employee Rating

Seth went above and beyond in trying to figure out what was wrong with our car. The repairs were done in a timely manner on top of this. Great service overall. More

by jsurprenant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney

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Sep 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

September 09, 2025

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Employee Rating

I arrived early to my appointment and they accepted me, no problem. They serviced my truck and no problems discovered. They’re professionals and very courteous. I highly recommend the service department More

by rcbogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin

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Sep 09, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

September 05, 2025

Dealership Rating
Employee Rating

Jeriamiah was great. Your car wash has not worked for a while now. Please fix the car wash. Other than that More

by airnsun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

September 03, 2025

Dealership Rating
Employee Rating

I knew what was wrong and he kept telling me that it could be something else. More

by sparky2426
Recommend Dealer
No

Other Employees Tagged: JEREMIAH PFLUGER

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Sep 07, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

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