JEREMIAH ROSE | Page 17

Had a flat tire, they were able to get me right in and get my car fixed and ready very quickly. get my car fixed and ready very quickly. More

by mcblessing Verified Customer Verified Customer

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Quick and professional service. They recognized I was in a hurry, and performed the required maintenance without delay. Thank you a hurry, and performed the required maintenance without delay. Thank you More

by hosellw Verified Customer Verified Customer

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My experience with the service department has been nothing but pleasant. Honda of Kenosha is the best Honda dealer in the area. I’ve tried multiple locations and their service can’t be beat. I drive a nothing but pleasant. Honda of Kenosha is the best Honda dealer in the area. I’ve tried multiple locations and their service can’t be beat. I drive almost a hour past two other Honda dealer to visit this department. More

by empire695 Verified Customer Verified Customer

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It was a very good experience brought my car in at 8 AM and pretty much got my car back within two hours was a battery issue and was repaired with no issues under warranty and pretty much got my car back within two hours was a battery issue and was repaired with no issues under warranty More

by jma593 Verified Customer Verified Customer

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This dealership has a very friendly adequate customer service team. But is your typical money hungry dealership. service team. But is your typical money hungry dealership. More

by vancei Verified Customer Verified Customer

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Went for standard oil change. Good and fast service. Gave a free car wash too. a free car wash too. More

by Ridzip Verified Customer Verified Customer

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Always prompt service with helpful people. Work done on time and as promised. Shuttle service excellent time and as promised. Shuttle service excellent More

by thebushies111 Verified Customer Verified Customer

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Appointment was quick for what I was there for!very accommodating at letting me reschedule to an hour later than originally scheduled! accommodating at letting me reschedule to an hour later than originally scheduled! More

by Marty.denten Verified Customer Verified Customer

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Expensive. 46.00 for oil change … Honda in gurnee charges me 30.00 . And they wanted me to pay 160.00 to check a shake in my breaks . What’s the point of having extended warranty then ? charges me 30.00 . And they wanted me to pay 160.00 to check a shake in my breaks . What’s the point of having extended warranty then ? More

by Goddess83 Verified Customer Verified Customer

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I have worked with this location since 2015 when I purchased my vehicle from them. Great customer service, fast service and great perks such as Auto Butler that I was sold the vehicle on the premise t purchased my vehicle from them. Great customer service, fast service and great perks such as Auto Butler that I was sold the vehicle on the premise that it was for the life of the vehicle...well here is the update since 2015. Auto Butler was only for 5 years, which then they never fulfilled that because the pandemic hit and they did not fulfill my final Auto Butler free full detailing service and when they reopened to doing them I was told mine expired (granted there was a pandemic and I couldn't bring it in). Then since March of 2020 to even now customer service has gone way down. My car after a service use to be returned to me atleast wiped down inside, vacuumed and a step above, washed too. Now that doesn't happen and the past two times I've had plastic left in it, an oil rag, etc . They no longer give loaner vehicles either when you need work done. It took over 2 and a half hours for an oil, filter, new front wipers (which the previous time I ordered and never were replaced) and fluid change. I was only updated one time 20 min prior to it being completed. Prices have soared through the roof, no coupons offered anymore and barely any techs working. Also, I can bring the vehicle in and ask for something to be looked at in the same appointment and then was told I would have to schedule for that at a different time cause they don't have time on x day that I already was there with the vehicle for work to be done. Instead of them having parts available for a previously scheduled job months in advance, they want me to pre pay for parts... I'm not footing the bill ahead of time, they are the dealership, if you know you have a vehicle coming in for repairs, have the parts in stock. I hope they start turning this around. More

by ame283 Verified Customer Verified Customer

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