JJ Pedro

Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More

by ADR Verified Customer Verified Customer

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Windward ford service team was knowledgeable and took the time to explain everything clearly, which I really appreciated. time to explain everything clearly, which I really appreciated. More

by ADR Verified Customer Verified Customer

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I live on a different island and made my inquiry online. Joshua Nielson-Willis responded right away. He put me at ease with the remote process of buying a car sight unseen. Through out the process, he wa Joshua Nielson-Willis responded right away. He put me at ease with the remote process of buying a car sight unseen. Through out the process, he was alway courteous and forthcoming when answering my questions and did so promptly. As for my remote purchasing experience with the dealership, I am deducting a star for the confusing multiple email addresses and business names they used to send me documents to sign and their confusion on which county to register my new car. I am also deducting another star for the mandatory window etching fee imposed from the get-go. More

by itsili Verified Customer Verified Customer

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Good service would recommend to family luke good salesman. All staff greets you. Would return salesman. All staff greets you. Would return More

by BETTYCAZINHA Verified Customer Verified Customer

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Working with Austin was a breeze and he understood what I was looking for in a new truck off the bat. The F-150 Lightning Flash is the perfect fit for my growing family. Austin, Guy, and JJ were able to keep was looking for in a new truck off the bat. The F-150 Lightning Flash is the perfect fit for my growing family. Austin, Guy, and JJ were able to keep the transaction moving right along and were were out the door in a few hours. They even gave me a good deal on my 2016 Chevy Colorado. Highly recommend working with them at Windward Ford. Mahalo gentlemen. More

by pmcfadden Verified Customer Verified Customer

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was so happy to find a maverick hybrid, sales and finance were very helpful over the phone. sent a deposit, flew over from maui to finish paperwork and downpayment. took 2 weeks for truck get shipped, showed were very helpful over the phone. sent a deposit, flew over from maui to finish paperwork and downpayment. took 2 weeks for truck get shipped, showed up missing owners manual, leaking water on front passenger side floor, and the check engine Malfunction Indicator Lamp (MIL) illuminated. tried to make an appointment at Valley Isle Ford, but left after service department representatives were rude and combative. called Austin about missing manual and windshield leak, heʻll get back to me. love the truck, watch out for hand shake deals... More

by aloha0 Verified Customer Verified Customer

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This dealership is Awesome in every aspect. Presentation of the car down to our request to get low mileage, low payments and dependability for the family. Our representative, Mr. Austin Butler Presentation of the car down to our request to get low mileage, low payments and dependability for the family. Our representative, Mr. Austin Butler was very compassionate in our needs and advised us through the whole process to our satisfaction. Windward Ford is a top rated car dealership with outstanding staff who care about service for the clients needs and will find a car for you! More

by hilokona Verified Customer Verified Customer

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They were very knowledgeable and great with our needs and it was quick and easy. it was quick and easy. More

by jen36 Verified Customer Verified Customer

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All in all a good buying experience. I know the Maverick is in high demand so understand that there is not much room for negotiation. Melvin was very good in keeping in touch and findi I know the Maverick is in high demand so understand that there is not much room for negotiation. Melvin was very good in keeping in touch and finding a way to get us interested and at a price that was reasonable. Entire staff was very friendly and easy to work with. I would recommend Windward Ford and will use them for future Ford purchases. More

by jusjump Verified Customer Verified Customer

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This is my first truck purchase. With the evolving difficulties of getting a Truck that could fit in my small Garage the only option I had was to obtain a Ford Maverick. All other With the evolving difficulties of getting a Truck that could fit in my small Garage the only option I had was to obtain a Ford Maverick. All other Trucks were, Too Wide, Too Long or Too Bulky. The other Models I have researched were from Nissan, Jeep, Honda, Dodge & Chevrolet. I wanted a truck that I can reach over into the bed without much difficulty. I wanted a truck that is easy to manage and maneuver, also the vehicle has to be fuel efficient, purchasing the Maverick is the best option. I was surprised that Mr. Pedro had reached out to me earlier in the year while doing my research on all the truck models on the island. He was the only one that called me, with an offer, unfortunately I wasn't ready. Fast forward to October 2024 when I was agreeing to my better half on getting a truck soon. I reached out to Mr. Pedro & he forwarded my query to Joshua, meeting him for the first time, the experience was comforting and supportive, I had my options set in my mind, Spray in bed liner, tow package, rear window, also in BLUE, knowingly with rising gas prices this had to be a HYBRID, those electric plug-in vehicles isn't a reliable option. What he had available was rewarding. He helped me to feel satisfied in my purchase. I'm not a person that wants to haggle about price, all because everyone has bills to pay, mouths to feed & nothing in this world is free. Windward Ford helped me to feel comfortable in this Chaotic World More

by johnnuel Verified Customer Verified Customer

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