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JR Reynolds
JR Reynolds at Shottenkirk Honda of Huntsville

JR Reynolds | Page 3

Service Advisor

Shottenkirk Honda of Huntsville

6591 Hwy 72 W
Huntsville, AL 35806

4.8
90 Reviews
4.8

90 Reviews

Write a Review

Dealership Experience

24 yrs, 4 mos

Languages Spoken

English English

90 Reviews of JR Reynolds

April 11, 2024

Dealership Rating
Employee Rating

Efficient and comfortable service! I'm always assured I'm leaving with a better driving vehicle than I came with More

by SRJONES0777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Gibbs

Helpful
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Apr 11, 2024

Shottenkirk Honda of Huntsville responded

We are pleased to hear our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 07, 2024

Dealership Rating
Employee Rating

Great service on my MDX and reasonable prices. While they can talk to you about potential other maintenance requirements, they were not pushy. More

by WELDON.HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani

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Apr 08, 2024

Shottenkirk Honda of Huntsville responded

Weldon, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Shottenkirk Honda of Huntsville, we look forward to having you as one of our valued customers for many more years to come!

April 01, 2024

Dealership Rating
Employee Rating

-Took care of me quickly, was in and out much sooner than expected and everyone was helpful and courteous. More

by RESTAFFORD12
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani

Helpful
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Apr 01, 2024

Shottenkirk Honda of Huntsville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 01, 2024

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Employee Rating

Liked it much better when Jerry Damson owned it. Price was twice as much as a year ago for an oil change!!! More

by OSHEAPJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani

Helpful
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Apr 02, 2024

Shottenkirk Honda of Huntsville responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda of Huntsville

March 29, 2024

Dealership Rating
Employee Rating

Love shottenkirk Honda great customer service always let you know about your vehicle and the cost More

by HELENAJONES510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani, Tim Reischauer

Helpful
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Mar 29, 2024

Shottenkirk Honda of Huntsville responded

HELENA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

March 27, 2024

Dealership Rating
Employee Rating

Ridiculous to charge a fee to use your credit card or atm card for service Compared to their competitors they mark up proces 2-3x more with the same level of service it’s outrageous More

by SEUN782002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani

Helpful
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Mar 30, 2024

Shottenkirk Honda of Huntsville responded

Thank you for your review. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 25, 2024

Dealership Rating
Employee Rating

Good experience as usual thanks JR. I really liked the digital message about the work required on my vehicle. It allowed me to authorize work to be performed when I wasn’t in a positio More

by FUNKYYBUDDHA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 25, 2024

Shottenkirk Honda of Huntsville responded

Thanks for sharing about your experience with Shottenkirk Honda of Huntsville. JR and our team appreciate your business and hope to see you again soon!

March 24, 2024

Dealership Rating
Employee Rating

My Honda was in 2/23. I did a service and their inspection came back okays I brought it on 3/22 for a recall and they found several things wrong in their inspection. These More

by ASHLEY.P.TAYLOR07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Mar 25, 2024

Shottenkirk Honda of Huntsville responded

ASHLEY, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

March 21, 2024

Dealership Rating
Employee Rating

Resolved the issue in a very timely period and inspected vehicle for any other issues More

by RMCOBB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rockett, Sami Boustani

Helpful
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Mar 21, 2024

Shottenkirk Honda of Huntsville responded

Thanks for the five-star rating. Thank you for choosing Shottenkirk Honda of Huntsville; we look forward to having you as a valued customer for many years to come.

March 20, 2024

Dealership Rating
Employee Rating

AWESOME STAFF AND SERVICE WAS VERY PROMPT. VERY CLEAN AND ORGANIZED SERVICE AREA. I WOULD HIGHLY RECOMMEND. More

by JIMMY 1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JONATHON NELSON

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Mar 21, 2024

Shottenkirk Honda of Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

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