JR Reynolds
JR Reynolds at Shottenkirk Honda of Huntsville

JR Reynolds | Page 4

Service Advisor

Shottenkirk Honda of Huntsville

6591 Hwy 72 W
Huntsville, AL 35806

4.8
144 Reviews
4.8

144 Reviews

Write a Review

Dealership Experience

26 yrs, 2 mos

Languages Spoken

English English

144 Reviews of JR Reynolds

October 17, 2024

Dealership Rating
Employee Rating

1) Asked for service in preparation for an extended trip. Upon completion, was told that everything looks good. After checking out and looking at invoice, it said that wipers need to be replaced, and inside More

by JOHN_700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Shottenkirk Honda of Huntsville responded

JOHN, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

September 26, 2024

Dealership Rating
Employee Rating

Very good and excellent No more word I could write as you requested it does not make any sense More

by ALI.S.HAMOUDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Shottenkirk Honda of Huntsville responded

ALI, thank you for sharing your experience with us. We appreciate your feedback!

September 18, 2024

Dealership Rating
Employee Rating

Jonathan Nelson always takes great care of me and my vehicles when I bring them in for service. He is very easy to work with and makes the service process easy. I will always use Shottenkirk and Jonat More

by JIMMY 1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2024

Shottenkirk Honda of Huntsville responded

Jimmy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jonathan and our team, and we look forward to working with you again.

September 18, 2024

Dealership Rating
Employee Rating

You have the best service manager and though van drivers in the service are the best ever employees More

by KIC7214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2024

Shottenkirk Honda of Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

September 17, 2024

Dealership Rating
Employee Rating

The service & employees were great, very professional & helpful! Quick service! I would definitely recommend to anyone! More

by ALEXIS DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2024

Shottenkirk Honda of Huntsville responded

ALEXIS, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

September 13, 2024

Dealership Rating
Employee Rating

I was really pleased with my most recent visit here! Everyone was really helpful, and they were quick to diagnose and fix my car's problem. More

by REBECCA.M.BROTHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Shottenkirk Honda of Huntsville responded

REBECCA, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 31, 2024

Dealership Rating
Employee Rating

Always outstanding and courteous. Provides full explanation of service before works begins via vehicle drop off or by phone during maintenance check. More

by EMMETT.HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2024

Shottenkirk Honda of Huntsville responded

Thank you, Emmett, for choosing Shottenkirk Honda of Huntsville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 27, 2024

Dealership Rating
Employee Rating

The problem was solved quickly and efficiently. Very satisfying experience. I used the shuttle service and was pleased More

by MOOREDL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Shottenkirk Honda of Huntsville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 25, 2024

Dealership Rating
Employee Rating

Great care was taken with my van. The staff were friendly and very helpful to me as I am in a wheelchair. Thank you for the professional and friendly personnel. More

by KAREN.REYNOLDS.D
Recommend Dealer
Yes
Aug 26, 2024

Shottenkirk Honda of Huntsville responded

KAREN, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda of Huntsville!

August 25, 2024

Dealership Rating
Employee Rating

Great fast service couldn’t ask for a better place to take my vehicle I highly recommend Honda for your services More

by DINZELLTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2024

Shottenkirk Honda of Huntsville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Thomas, for choosing Shottenkirk Honda of Huntsville!

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