JR Reynolds | Page 8
Service Advisor
Shottenkirk Honda of Huntsville
6591 Hwy 72 W
Huntsville, AL 35806
82 Reviews
Write a ReviewDealership Experience
24 yrs, 3 mos
Languages Spoken
English
82 Reviews of JR Reynolds
October 19, 2023
service was great Mr, Rockett was very nice and helpfull. would dedinatly refur Shottenkirk to friends and neighbors. would dedinatly refur Shottenkirk to friends and neighbors. More
Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani , Erik Barbera, Kevin Duffy
October 10, 2023
I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More
Other Employees Tagged: Ken Boustani, Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani, Sampley Barinaga , Erik Barbera, Kevin Duffy
October 05, 2023
Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More
Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani, Ben Boles , Erik Barbera, Kevin Duffy
October 05, 2023
JR is amazing at his job. He always listens and provides excellent feedback, and he is exceptional with his response time. I have used JR for the last 21.5 years and he is the He always listens and provides excellent feedback, and he is exceptional with his response time. I have used JR for the last 21.5 years and he is the only reason I keep coming back to Shottenkirk service. I have unfortunately had bad service when I didn’t use JR (with my vehicle and with the service rep). JR is top notch!! More
September 10, 2023
I was a loyal Jerry Damson customer because of the great service either on existing automobiles or with the purchase of automobiles. With the new owners the quality of service continues and this means a lot service either on existing automobiles or with the purchase of automobiles. With the new owners the quality of service continues and this means a lot to my family. More
Other Employees Tagged: Michael Weesner, Justin Gibbs, Sami Boustani
August 30, 2023
Service on my Honda Pilot was handled efficiently and completed in a timely manner. Michael was very pleasent and professional and explained everything to my satisfaction. completed in a timely manner. Michael was very pleasent and professional and explained everything to my satisfaction. More
Other Employees Tagged: Michael Weesner, Justin Gibbs, Sami Boustani