JR Rodriguez | Page 41

Service Department is one JOKE The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag wh The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag who knows nothing about Customer Service. He is a liar and doesnt know how to communicate with his customers. Mark the Service Manager will side with his writer's and doesn't care about keeping customers. I took my money and my vehicle to MERCEDES OF ONTARIO. More

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Great Experience -Andreas Rosenthal Andreas was so helpful, he and the sales manager Filomena made me and my fiancé feel at home. They took time to listen and helped me make the best dec Andreas was so helpful, he and the sales manager Filomena made me and my fiancé feel at home. They took time to listen and helped me make the best decision. Awesome experience and really happy with my new Mercedes!! More

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Thank you to JR and Erica for astounding service! The service here is astounding. I actually enjoy going to this service center as everyone goes out of their way to live up to the Mercedes name. They The service here is astounding. I actually enjoy going to this service center as everyone goes out of their way to live up to the Mercedes name. They make sure you are taken care of and given royal treatment. Thank you to JR Rodriguez who makes sure the cars are as beautiful and smooth as they were the moment they rolled off the factory floor. Thank you to the loaner department for making sure the loaner cars are great to drive and making the whole process so simple while we wait for the work to be done. The service level has been amazing for so many years and always keeps us comming back. More

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Adhoc Therapist and Super Service Advisor I was having a challenging week to say the least, and the moment my in-house service experience started with J.R. Rodriguez is when things started to I was having a challenging week to say the least, and the moment my in-house service experience started with J.R. Rodriguez is when things started to look brighter. He was a kind and patient listening ear, and an extremely thorough service advisor. I shared with J.R. my service needs and he made it happen without hesitation and within the parameters I requested. Super amazing service from a super amazing advisor! God bless J.R.! More

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Great service start to finish Service is always great at Walter's my Mercedes is three years old now had the pleasure of working with Alex Ramirez service a took no more than an Service is always great at Walter's my Mercedes is three years old now had the pleasure of working with Alex Ramirez service a took no more than an hour fast and simple More

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A special thank you Erica Parrilla There is a coordinated effort at this dealership to make sure you know you are appreciated. Every minor detail is perfect. From the people who greet y There is a coordinated effort at this dealership to make sure you know you are appreciated. Every minor detail is perfect. From the people who greet you as you pull up to service to the happy and sweet staff at loaner car department that quickly sets you up to go on with your day, everything is thought out in a orchestrated fashion to make sure you are comfortable. I am humbled by how effortless everything is here. Thank you Walters. Thank you Erica Parrilla and Anna Nunez in the loaner department. As always, JR Rodriguez is amazing. Thank you to Mark Interlicchia as well for making sure we were safe and good to go. More

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Fantastic Customer Service As usual I have been going to Mercedes Benz for a little over 2 yrs now and have had the pleasure of working with JR as my service center advisor for most or a I have been going to Mercedes Benz for a little over 2 yrs now and have had the pleasure of working with JR as my service center advisor for most or all of my visits. JR is professional yet engaging, knowledgeable and has made me feel as if my needs are first and foremost at all times. JR is also very respectful of my time and does all he can to ensure my down time while my car is being serviced is minimal and I could not be happier to know he is taking care of my prized possession each and every time it's dropped off. More

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Good Service for my GLK Great service as usual! J Rodriguez you kindly helped me out & got me in & out in a timely manner. Thanks so much! Until next service. Great service as usual! J Rodriguez you kindly helped me out & got me in & out in a timely manner. Thanks so much! Until next service. More

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Great service! Alex Ramirez in the service department was very helpful with the service of my Mercedes Benz C300. I appreciate the great service at Walter's! Alex Ramirez in the service department was very helpful with the service of my Mercedes Benz C300. I appreciate the great service at Walter's! More

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Service Once again...got a amazing Service at Walter's Mercedes Mercedes, Riverside, CA. Greatly appreciate JR's help in accomodating us and addressing the co Once again...got a amazing Service at Walter's Mercedes Mercedes, Riverside, CA. Greatly appreciate JR's help in accomodating us and addressing the concern with our GLC 300. Thank you!!! More

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