JT Tibbits | Page 55

Excellent service I was so impressed with the customer service and knowledge of the sales staff when my daughter purchased her car that I went back and purchased my own I was so impressed with the customer service and knowledge of the sales staff when my daughter purchased her car that I went back and purchased my own. Nicole and William were very informative and personable. There is an excellent choice of vehicles. I went in with an idea and they made it a reality. More

by Michelle Canary Verified Customer Verified Customer

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Dent Be Gone A mishap in our driveway turned as pleasant as possible with the friendly customer service and skill of Metro Ford. Family-owned they make you feel li A mishap in our driveway turned as pleasant as possible with the friendly customer service and skill of Metro Ford. Family-owned they make you feel like you're one of them as they care for your car. We will be back but let's not make it an accidental encounter, Please! :) More

by RDONOHU1 Verified Customer Verified Customer

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Very professional staff and excellent technicians Diagnosed and repaired my issues. Repair was done when promised and at the price quoted. As always, very professional staff. Definitely a pleasure dea Diagnosed and repaired my issues. Repair was done when promised and at the price quoted. As always, very professional staff. Definitely a pleasure dealing with the Metro Ford staff. Highly recommend Metro Ford for service and sales. More

by SCM3MUZGLD Verified Customer Verified Customer

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First class service by GSM, Dave Carach! Dave Carach took first class care of me. This treatment represnets one more vehicle purchasd at Metro because of him and the treatment provided. I rec Dave Carach took first class care of me. This treatment represnets one more vehicle purchasd at Metro because of him and the treatment provided. I recommned anyone to Metro, to see Dave and his Team. Joe was designated to deliver the car and was a nice extension of Dave. More

by INSURELACROSSE Verified Customer Verified Customer

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New f250 making weird noises I brought my truck in for service to find out why it was making noises that were similar to exhaust leaks. The service department couldn't figure out I brought my truck in for service to find out why it was making noises that were similar to exhaust leaks. The service department couldn't figure out what it was. Having less than a thousand miles on the od was quite upsetting. Even though it's still an issue they entertained every question or request I had. More

by CHAMPRSLLC Verified Customer Verified Customer

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Gary in the Body Shop took great care of my 2018 F150 Lariat I gave the rating because Gary in the body shop ordered accessories for my 2018 F150 Lariat truck and the parts came in quick and the body shop did a I gave the rating because Gary in the body shop ordered accessories for my 2018 F150 Lariat truck and the parts came in quick and the body shop did a great job putting my fender flares on. Metro Ford prices were less expensive than other body shops or truck accessories dealers. Paul in the body shop did the work on my truck and then washed it for me and came out and talked to me and explained what he had done and how they were attached. This made me feel like part of the ford family. Then on top of that, General Manager Bill Thorpe came to talk to me to make sure I was happy with my experience from the body shop. Again feeling like part of a big family at Metro Ford. More

by railroadprince Verified Customer Verified Customer

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Friendly staff, car somewhat disappointing I was looking for a used car under $10K with under 40K miles. After visiting CARMAX and Wedekind Motors and finding no cars meeting my needs, I took I was looking for a used car under $10K with under 40K miles. After visiting CARMAX and Wedekind Motors and finding no cars meeting my needs, I took a chance on the Metro Ford dealership and found an attractive gray used Ford Fiesta sedan with only 25K miles that looked intriguing. Victoria set me up with Vince (who quickly arranged a test drive). The car space seemed a bit tight, but it handled well, felt like new, and the attractive price was compelling. So I decided to buy the vehicle right away. While the car price was under $10K, my full cost (after extended warranty, undercoating, and taxes) was around $13K. JT was helpful with the financing and add-ons, but I felt I paid a little bit too much for the vehicle. Nevertheless, I felt reasonably satisfied with my purchase on that Saturday of Memorial Day weekend, and I was looking forward to picking up the vehicle on the following Tuesday. Unfortunately, I wish I'd done my homework on the Ford Fiesta before committing to purchase one. I belatedly checked out some reviews on the web and was sorry to discover that it ranks low on reliability and seating space. There are plenty of subcompact cars with rankings better than the Fiesta (e.g. Honda Fit, Chevy Sonic, etc.). I mentioned my buyer's remorse to Vince when completing the paperwork on Tuesday night. I tried to find out if I had any options for backing out of the deal, but empathy from Vince and Victoria was somewhat lacking. They were polite and friendly (and generous with bottled water during my visits), but failed to volunteer any alternative suggestions (e.g. switching to a new Ford Focus, etc.). I should've been more assertive, but I politely let the disappointing sale come to its conclusion. In retrospect, I should have gone home after the initial test drive and given myself more time to decide objectively whether or not the Ford Fiesta sedan was the right vehicle for me. I'm absolutely certain that I would NOT have purchased the car after reading its lukewarm reviews, but it's my fault for jumping the gun. I do wish that Vince had shown me some other cars to give me a better frame of reference, but I must admit that the used Ford Fiesta looked good on the sales lot (mostly due to price), so I allowed my tunnel vision to lead me into an ill-advised premature purchase. Now that I've owned this car and driven it around for a few days, it's starting to grow on me. While the Fiesta is a disappointment relative to most of its subcompact competitors, it is a significant improvement over my old rusted out 2000 Saturn SC1 with 150,000 miles and AC problems. It's nice to drive a relatively new vehicle with good AC and decent acceleration. I'm still struggling to get in and out of the front seat (due to an extremely short front door that makes me feel like I'm crawling out of the back seat with my 6 foot frame), but I'm adjusting. Wish I could say that I'm thrilled with my experience at Metro Ford, but a more accurate description would be somewhat disappointed. The people there are nice, and the dealership is clean and professional, but I wish they would have steered me away from the Fiesta. I would have appreciated an honest warning about the Fiesta's not-so-great ranking, but I guess you can't expect a Ford salesperson to talk trash about a Ford model vehicle. Vince nicely volunteered (without my asking) to set up my smartphone to work with the car's speakers via Bluetooth. This was generous (although I needed further handholding to make it work). Vince wasn't quite so helpful when I asked him for assistance in plugging my Allstate DriveWise device into the Fiesta's car computer port. I finally figured it out on my own. Anyway, I wish the folks at Metro Ford Schenectady well. I am driving a newer car that's in much better shape than my trade-in. I just wish I felt better about the purchase. More

by lgpryma@gmail.com Verified Customer Verified Customer

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NewEscape I had a very pleasant experience on something I usually don't find very fun. From the salesman Joe to JT in finance and Victoria, I can honestly say I had a very pleasant experience on something I usually don't find very fun. From the salesman Joe to JT in finance and Victoria, I can honestly say I would recommend Metro Ford to any of my family and friends. More

by KBARATIER Verified Customer Verified Customer

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Great sales We had unusual circumstances and needed something quick. We leased from Metro ford 3 years ago from Dan Ketchum. We had him again and he was fantastic We had unusual circumstances and needed something quick. We leased from Metro ford 3 years ago from Dan Ketchum. We had him again and he was fantastic. Quick to get the process moving. The finance guy (I forgot his name) stayed right at my budget. I will be returning when this lease is up! More

by MMALAGISI Verified Customer Verified Customer

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Mike DiCocco - Great Service Wanted to thank Mike DiCocco, our car salesman, for making a lark of a visit to the 'car store' (like my daughter would say) a very excellent experien Wanted to thank Mike DiCocco, our car salesman, for making a lark of a visit to the 'car store' (like my daughter would say) a very excellent experience. He was helpful, knowledgeable and kind. And, really, he was the only reason that we walked away with a car. Having recently left the dealership we had been going to, everything at Metro Ford has been Great. Will continue to come back. More

by JohnC Verified Customer Verified Customer

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