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Jack Aran
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524 Reviews
524 Reviews
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524 Reviews of Jack Aran
July 30, 2023
The dealership has had a lot of change over the years. They lack the personal touch and some of the people in service are really pushy. The last experience was excellent, I needed a taillight replaced a They lack the personal touch and some of the people in service are really pushy. The last experience was excellent, I needed a taillight replaced and calked ahead and it took 20 minutes in/out. More
by TAS2586
Verified CustomerOther Employees Tagged: Vanessa Harris, Michael Wajler
Helpful 
July 29, 2023
It's nice to be working with a service dealer that keeps track of what work you need and will need to have done in these days. I've been dealing with Jack and he was keeping track of the what change keeps track of what work you need and will need to have done in these days. I've been dealing with Jack and he was keeping track of the what changes to the standard maintenance schedule needed to be adjusted in the days where I wasn't putting much mileage on the car and readjusting once I did some road trips. Well done gentlemen More
by jerry67
July 28, 2023
Car was serviced quickly. Jack answered all of our questions. He kept us informed as the work progressed. Jack answered all of our questions. He kept us informed as the work progressed. More
by DORJROSS
Other Employees Tagged: Vanessa Harris
July 27, 2023
I recently had my car serviced at Courtesy Acura for an oil change and tire rotation, and I couldn't be happier with the experience. From start to finish, the staff at Courtesy Acura provided top-notch ser oil change and tire rotation, and I couldn't be happier with the experience. From start to finish, the staff at Courtesy Acura provided top-notch service and made the entire process smooth and enjoyable. First and foremost, the customer service was exceptional. Jack Aran greeted me with a warm welcome and was attentive the moment I walked in. I was pleased to find that they were not pushy regarding additional services. They offered me options, but there was no pressure to opt for anything beyond the oil change and tire rotation. This aspect is crucial as I appreciate being given choices without feeling coerced. Moreover, the waiting area was comfortable and clean. They had complimentary refreshments and Wi-Fi, making the wait enjoyable. Additionally, the waiting time was reasonable, and they kept me informed throughout the process, which I appreciated. One more thing worth mentioning is the attention to detail. Not only did they perform the requested services impeccably, but they also performed a multi-point inspection, identifying potential issues that might need addressing in the future. It's comforting to know that Courtesy Acura cares about the overall health of my vehicle and is proactive in maintaining its longevity. Overall, my experience at Courtesy Acura was fantastic. Their non-pushy staff, skilled technicians, comfortable waiting area, and attention to detail make them stand out from the rest. I will undoubtedly be returning for my future automotive needs and would highly recommend them to anyone needing reliable and friendly service. Thank you, Courtesy Acura, for a job well done! More
by matthew.w.johnson
July 26, 2023
I scheduled an appt for a recall item through a service department member. During the conversation, he discovered another recall item that would take most of the day, and we sheduled the work for the follo department member. During the conversation, he discovered another recall item that would take most of the day, and we sheduled the work for the following Monday. However, It was never entered into the system, so when I got there at 7:30 on Monday, there was no record. I had to leave the car until the next day. My car has less than 60K miles, as it is a second car, and driven infrequently. I received notice that there were 4 items that would need to be part of a 60K checkup. I declined for now, but expect to do them in the next few months. No one ever called me about when my car was ready. When I called the service person told “it had been done for a few hours”. When I went pick the car up, it seemed an inconvenience for someone to help me. When they found my paper work, there was no charge for the recall work, and I was told my car would be pulled around outside. I waited for several minutes, and finally walked back in to ask if my car was being pulled up. I was surprised to see that it had been pulled up in the garage, windows open, steering wheel extremely hot, and the key fob in the counsel. I got in my car on left, with not one “thank you” from any staff. I am just guessing, but with not bill, I must have been an inconvinience for the staff. If there were another Acura dealer close, I would go there, for the 60K service. As it stands, I am not looking forward to going back to Courtesy. More
by SDSUDDUTH
Other Employees Tagged: Michael Wajler , Kenneth Starke
July 18, 2023
I frequented Courtesy Acura a long time ago. When I moved back to Denver I renewed the relationship. As the name implies, they are personable, professional, provide excellent service. They’ve e When I moved back to Denver I renewed the relationship. As the name implies, they are personable, professional, provide excellent service. They’ve earned my trust. More
by bjbutler777
Other Employees Tagged: Chris Zimmerman
July 17, 2023
Love the service reps (can tell they have fun and enjoy jobs!), appreciate the detail on receiving a clean car upon completion and have never had a problem with my service. jobs!), appreciate the detail on receiving a clean car upon completion and have never had a problem with my service. More
by CECFLYNN
Other Employees Tagged: Travis Mckoy
July 14, 2023
Great service, very attentive and understanding. Bravo! Service completed on time and with attention to detail. Bravo! Service completed on time and with attention to detail. More
by TARLOWBUSINESS
Other Employees Tagged: Vanessa Harris, Michael Wajler, Travis Mckoy , Kenneth Starke
