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Jack Hawes

Overview Reviews (305) Inventory (217)

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Jack Hawes

Jack Hawes | Page 10

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

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4.8

305 Reviews

Overview Reviews (305) Inventory (217)

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

4.8

305 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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305 Reviews of Jack Hawes

October 14, 2023

Dealership Rating

Employee Rating

I was scheduled for an oil change but asked for service to ready my car for a trip. Cortese was accommodating, and Jack was informative and reassuring. to ready my car for a trip. Cortese was accommodating, and Jack was informative and reassuring. More

by seriousb1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 20, 2023 -

Cortese Ford Lincoln responded

Thank you for the kind words. Glad we could help!!

October 09, 2023

Dealership Rating

Employee Rating

Great job , very professional and courteous ! I will be returning very soon thanks so much I will be returning very soon thanks so much More

by Bsantiago89

Verified Customer

Recommend Dealer

Yes

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Oct 11, 2023 -

Cortese Ford Lincoln responded

Thank you so much for your business. We appreciate you!!!

October 09, 2023

Dealership Rating

Employee Rating

Went in for a safety recall and oil change. Received a text message when the car was ready to be picked up which was earlier than expected. Received a text message when the car was ready to be picked up which was earlier than expected. More

by jlopez090503

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Al Rossester

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Oct 11, 2023 -

Cortese Ford Lincoln responded

Thanks for your kind words... We will continue to strive for 5 stars!

October 07, 2023

Dealership Rating

Employee Rating

great team, great people, great dealer, great waiting area, great coffee, no problems, happy day. TV had only one channel area, great coffee, no problems, happy day. TV had only one channel More

by DaveSuv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 20, 2023 -

Cortese Ford Lincoln responded

Dave, thanks for your business. We will continue to strive for 5 stars!!!

October 05, 2023

Dealership Rating

Employee Rating

Its always a pleasure working with Jack. He works hard to keep his customers happy. He works hard to keep his customers happy. More

by davevareb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 20, 2023 -

Cortese Ford Lincoln responded

We thank you for the kind words, Jack is a great asset to Cortese. Thanks for your business.

October 02, 2023

Dealership Rating

Employee Rating

Great People and great service. Made the appointment fast and easy. Pleasure to do business with. Made the appointment fast and easy. Pleasure to do business with. More

by atpropertysolutionsllc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Valenti , Al Rossester

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Oct 03, 2023 -

Cortese Ford Lincoln responded

We thank you for your business here at Cortese.

September 25, 2023

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Employee Rating

This dealership is wonderful. They are always so helpful! And make you feel comfortable asking questions or with your concerns! They are always so helpful! And make you feel comfortable asking questions or with your concerns! More

by tiffmoose

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 25, 2023 -

Cortese Ford Lincoln responded

This is a great review! Thanks for your business.

September 10, 2023

Dealership Rating

Employee Rating

This is an excellent service center. The staff is very professional. This is my 3rd vehicle with them. The work they do are always within the estimate. The other thing. They wouk with yo The staff is very professional. This is my 3rd vehicle with them. The work they do are always within the estimate. The other thing. They wouk with you to have your vehicle serviced in a reasonable time. The technicians explain the problem that's easily understood. I would recommend this service center to . More

by SRELLOBO

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier

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Oct 20, 2023 -

Cortese Ford Lincoln responded

We thank you for the opportunity to service your vehicle and the great review!!!! Thanks for being apart of the Cortese Family!!!

August 26, 2023

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Employee Rating

On time, efficient and convenient. I am handicapped and this service met my needs for auto repair I am handicapped and this service met my needs for auto repair More

by g_beckingham

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Sneddon, Darren Van Orden , Makayla Buscemi, Dave Robinson, Al Rossester, Ed Smith, Patrick Zimmerman

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Oct 20, 2023 -

Cortese Ford Lincoln responded

Thanks for the great review!!!

August 22, 2023

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Employee Rating

My vehicle was diagnosed and repaired in timely manner. Excellent service. Thanks Al and Jack. Excellent service. Thanks Al and Jack. More

by gennyp11

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Al Rossester

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Aug 25, 2023 -

Cortese Ford Lincoln responded

We thank you for your business and the great review!!!

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