Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 11

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.7
299 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

4.7

299 Reviews

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299 Reviews of Jack Hawes

July 08, 2023

Dealership Rating
Employee Rating

Handled recall easily and provided shuttle. Requested update to maps. Charged me to do that but updated Sync and then me I needed to do maps update myself at additional charge. Was not plea More

by Obdeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Rossester

Jul 10, 2023

Cortese Ford Lincoln responded

We will continue to strive for 5 stars!!!

July 03, 2023

Dealership Rating
Employee Rating

Great, friendly service. Always keeps in touch with progress and suggestions. Never high pressure. Would recommend. More

by GENE R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Smith

Jul 06, 2023

Cortese Ford Lincoln responded

Gene, we thank you for your business and appreciate you as a customer.

June 28, 2023

Dealership Rating
Employee Rating

The people and service at cortese ford are ALWAYS knowledgable, helpful and friendly.... they're the best !!! More

by hdreesie1959
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Cortese Ford Lincoln responded

Thanks for the 5 stars

June 20, 2023

Dealership Rating
Employee Rating

For vehicle appt Cortese Ford was great, and AL Rosseter was great for communication for my vehicle being taken care of. Thank you AL for being there for all us customers!!! More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Patrick Zimmerman, Darren Van Orden , Al Rossester

Jun 26, 2023

Cortese Ford Lincoln responded

Judy we thank you for your business.

June 20, 2023

Dealership Rating
Employee Rating

Jack is always responsive and communicates very well with me - I don't have to ask or wonder about the status of my repair or service. He is always on top of things and makes me feel like a valued customer. More

by liviewalker
Service Price Transparency
Recommend Dealer
Yes
Jun 20, 2023

Cortese Ford Lincoln responded

Thanks for the great review!!!

June 20, 2023

Dealership Rating
Employee Rating

Had an appointment for the works. Decent wait time easy process. Jack was great! Will visit again More

by tammyrykert13
Service Price Transparency
Recommend Dealer
Yes
Jun 20, 2023

Cortese Ford Lincoln responded

We thank you for your business here at Cortese !

June 16, 2023

Dealership Rating
Employee Rating

There are fifteen words as a minimum so this is fifteen words in one sentence. More

by No-one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

June 16, 2023

Dealership Rating
Employee Rating

It was nice and clean they were polite and they got me out as quick as they could More

by wade.anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

June 15, 2023

Dealership Rating
Employee Rating

Jack was great. He did exactly what he said he was going to do and had my truck ready on time. More

by TBELL11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 07, 2023

Dealership Rating
Employee Rating

Jack is always courteous and very helpful. Always attentive to your needs. Very helpful. Thanks More

by pcabralmd
Recommend Dealer
Yes
Jun 08, 2023

Cortese Ford Lincoln responded

Jack appreciates your business , we will continue to strive for 5 stars.

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