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Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 17

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.7
299 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

4.7

299 Reviews

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299 Reviews of Jack Hawes

November 22, 2022

Dealership Rating
Employee Rating

Good service efficient work the staff was helpful very friendly my car was done at least 1 hr Thanks More

by Maydelinreve2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 23, 2022

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

November 18, 2022

Dealership Rating
Employee Rating

Still waiting for the key part of the starter unit I purchased from you for 397.00 More

by CITYFARMERJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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November 04, 2022

Dealership Rating
Employee Rating

The car was ready in a timely manner. What else is there to say but you want 15 words! More

by BOBANDCONNIEAMAN
Recommend Dealer
Yes
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Nov 04, 2022

Cortese Ford Lincoln responded

Thank you for the great review!

November 01, 2022

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Employee Rating

I was treated great & the service rep got me in and out! I love my car :) More

by jonellmichele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 01, 2022

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

October 28, 2022

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Employee Rating

Bad customer service. They don't care about the customer at all or fixing your vehicle properly. My vehicle was there 3 times for the same problem and still not fixed and More

by Jbyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Cortese, Keith Osier

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Oct 29, 2022

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

October 21, 2022

Dealership Rating
Employee Rating

Staff were Very pleasant at the desk initially and when checking out. Service was prompt too. Great job! More

by carolcoy121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 21, 2022

Cortese Ford Lincoln responded

Thank you so much for the excellent review! We appreciate your business and if you need anything please feel free to call or stop in

October 17, 2022

Dealership Rating
Employee Rating

The service was really good, great mechanic and the service counter guys were very helpful. More

by Cap
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier , Harry technition

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Oct 18, 2022

Cortese Ford Lincoln responded

Thank you so much for the awesome review! We appreciate your business and if you need anything please feel free to call or stop by

October 14, 2022

Dealership Rating
Employee Rating

Harry as always took great car of my 2021 GT500. The guys at the counter are helpful also a bunch of good guys. Dennis Capriotti More

by Cap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman, Darren Van Orden , Dave Robinson, Al Rossester, Ed Smith, Harry technition

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Oct 15, 2022

Cortese Ford Lincoln responded

Dennis, thank you for the awesome review!

October 06, 2022

Dealership Rating
Employee Rating

Very fast getting my services completed. Exceeded expectations. Worst part is requiring a 15 word review. More

by BARRYMILLER001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samantha Cortese

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Oct 07, 2022

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

October 06, 2022

Dealership Rating
Employee Rating

Really like the service quality (now feel the difference while driving) and customer service, who went above and beyond to accommodate my extra request. Thanks More

by krishsarkar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 07, 2022

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

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