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Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 16

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.8
305 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

4.8

305 Reviews

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305 Reviews of Jack Hawes

January 16, 2023

Dealership Rating
Employee Rating

I feel comfortable taking my vehicles to Cortese for service, the staff is excellent to work with, and I don’t feel like I’m being taken advantage of. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Darren Van Orden , Al Rossester, Patrick Zimmerman

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Jan 17, 2023

Cortese Ford Lincoln responded

Thank you DJ for leaving such a great review!

January 16, 2023

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Employee Rating

Thank you for everything! The car runs smoothly now and it was all done in a quick time More

by Kat.how89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2023

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 13, 2023

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Employee Rating

Very pleasant experience. When we need to buy a car again we will be back. More

by hstartup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

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Jan 16, 2023

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

January 04, 2023

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Employee Rating

Blatantly overpriced, some of the billed work was clearly not done; on pick-up I had to insist on correction, which was quickly "repaired", loose dome light which was not loose before (and with grease finger More

by hihohiho08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 04, 2023

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

January 03, 2023

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Employee Rating

I was not expecting to be charged again for alignment as it was not done right at first time. Did not drive much as I was out of country. Found this after I came back and drove around. More

by krishsarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 04, 2023

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

Jan 16, 2023

krishsarkar responded

Well, I understand your goal but the repeat service provided (wheel alignment) cost me additional money stating that I drove 1200 miles probably caused the alignment go bad which I do not agree since I drove on smooth surface. I still see no improvement.as my steering wheel is pulling on right that you were supposed to fix. I do not want to get into any debate. Just responding since you requested. Thanks. Regards, Krish

December 27, 2022

Dealership Rating
Employee Rating

Hello,my name is Mr. Derrick Levine And I own a 2016 Ford Escape and I love getting this service back there at court's ford department Al is the best service guy back the More

by derricklevine214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Rossester

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Dec 28, 2022

Cortese Ford Lincoln responded

Derrick, thank you so much for the excellent review!

December 27, 2022

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Employee Rating

Recently brought my truck in for service. Appointment was easy to make online, communication with Jack in Service was great and the vehicle was repaired quickly. Will be back for future servi More

by Meelybpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2022

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

December 22, 2022

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Great service; treated with courtesy and respect as always. I won't take my vehicle anywhere else for service! More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2022

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

December 20, 2022

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Employee Rating

Buying tires at a dealer can be expensive. I can't recommend this dealer as a place to purchase tires due to costs and excessive wait time. More

by GM5996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Cortese

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Dec 21, 2022

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

December 19, 2022

Dealership Rating
Employee Rating

As usual very happy with service. Staff is friendly and helpful. Been coming to Cortese for many years and never have had any issues. More

by Dan C
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2022

Cortese Ford Lincoln responded

Dan, thank you so much for the excellent review!

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