Jacob Hetrick

I had an outstanding experience at Mercedes-Benz of Northeast Atlanta from start to finish. The professionalism, honesty, and exceptional customer service made the entire process truly enjoyable. A Northeast Atlanta from start to finish. The professionalism, honesty, and exceptional customer service made the entire process truly enjoyable. A special thank you to Alvin Downer, my sales representative, who was knowledgeable, patient, and never pressured me. He took the time to answer every question and made sure I found the perfect vehicle. I would also like to express my sincere appreciation to Dustin, the Sales Manager, for his professionalism and commitment to ensuring everything went smoothly. His attention to detail and dedication to customer satisfaction were greatly appreciated. A big thank you to Mr. Charles for his kindness and support throughout my visit. His willingness to help and positive attitude made a lasting impression. I am especially grateful to Tony Park in the service department. He consistently provides excellent service, communicates clearly, and genuinely cares about his customers. It’s reassuring to know my vehicle is in such capable hands. Finally, I want to recognize the Loaner Car Manager for making the loaner vehicle process quick, efficient, and hassle-free. Having a clean, well-prepared loaner car while my vehicle was being serviced made the experience even more convenient. The entire team worked together to provide a first-class experience that truly reflects the Mercedes-Benz standard of excellence. I highly recommend Mercedes-Benz of Northeast Atlanta to anyone looking to purchase or service a vehicle. Thank you all for your outstanding customer care—I look forward to returning for many years to come! More

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Jacob was a great sale person. He help and answer all my questions I had. He ever went beyond showing me others stuff I don’t know about. He made things easy for me. He help and answer all my questions I had. He ever went beyond showing me others stuff I don’t know about. He made things easy for me. More

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Jacob! My hero! Thank you for being so patient, determined and detailed with me. You truly displayed excellent customer service finding my beautiful unicorn My hero! Thank you for being so patient, determined and detailed with me. You truly displayed excellent customer service finding my beautiful unicorn!! I have already been sending your information to friends and family if they’re interested in a new Mercedes. More

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I was so impressed with Mr. Finn. He explained everything, helped me with my order, promptly administered to any questions I had. very good dealership experience. I would buy Finn. He explained everything, helped me with my order, promptly administered to any questions I had. very good dealership experience. I would buy from him again. Thank you Finn! More

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Traded in vehicles before and upgraded no issues. Bo is very friendly and helpful. The process felt like a daydream. before I knew it drove off in a new car. Bo is very friendly and helpful. The process felt like a daydream. before I knew it drove off in a new car. More

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I loved working with Finn! He provided excellent customer service and does a terrific job when it comes to the buying process. Thank you so much! He provided excellent customer service and does a terrific job when it comes to the buying process. Thank you so much! More

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This was my first MBENZ, and Finn and this dealer ship were top notch. Delivered on every promise. We picked up our vehicle yesterday and over the moon. The best experience in purchasing a car ever. Perio were top notch. Delivered on every promise. We picked up our vehicle yesterday and over the moon. The best experience in purchasing a car ever. Period. More

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Very friendly and helpful made purchase feel effortless. Have been customer for years at this dealer. Have been customer for years at this dealer. More

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Can't say enough about the great customer service provided by Bo Planin Dee Hong and Justin. I was made to feel comfortable not rushed nor was the process long and drawn out provided by Bo Planin Dee Hong and Justin. I was made to feel comfortable not rushed nor was the process long and drawn out More

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Bo Planin is your go to salesman, super helpful and efficient before, during and after the purchase. He made the process very easy, stayed past his closing time and willingly came in on his day off to efficient before, during and after the purchase. He made the process very easy, stayed past his closing time and willingly came in on his day off to assist us. Every member of the team was also helpful to us. More

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