Charles Kleinschnitz

I recently leased a new car from Mercedes-Benz of Atlanta Northeast and honestly, it was a really smooth process. My sales rep, Finn Misa, was knowledgeable, professional, and just easy to deal with — no pre Northeast and honestly, it was a really smooth process. My sales rep, Finn Misa, was knowledgeable, professional, and just easy to deal with — no pressure, no run-around, just genuine help in finding the right vehicle. The sales manager, Charles Kleinschnitz, was also great to work with. He was always accessible by phone or text and really helped me land on the right lease terms — getting me the car I wanted at a price that fit my budget. I was pleasantly surprised by the vehicle delivery process. John Van Derburgh walked me through everything and made sure I actually understood all the features before I drove off, which a lot of dealerships either rush through or skip altogether. If you're shopping for a Mercedes and want a no-hassle experience with a genuinely helpful staff who know what they're doing, this is the dealership to check out. Highly recommend! More

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Finn was very helpful, he took time explaining everything and did not make me feel rushed. The service was phenomenal! He made sure I something to drink and offered to have some food delivered. I could not h and did not make me feel rushed. The service was phenomenal! He made sure I something to drink and offered to have some food delivered. I could not have had a better salesperson. He made my experience Exceptional. More

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I had an outstanding experience at Mercedes-Benz of Northeast Atlanta from start to finish. The professionalism, honesty, and exceptional customer service made the entire process truly enjoyable. A Northeast Atlanta from start to finish. The professionalism, honesty, and exceptional customer service made the entire process truly enjoyable. A special thank you to Alvin Downer, my sales representative, who was knowledgeable, patient, and never pressured me. He took the time to answer every question and made sure I found the perfect vehicle. I would also like to express my sincere appreciation to Dustin, the Sales Manager, for his professionalism and commitment to ensuring everything went smoothly. His attention to detail and dedication to customer satisfaction were greatly appreciated. A big thank you to Mr. Charles for his kindness and support throughout my visit. His willingness to help and positive attitude made a lasting impression. I am especially grateful to Tony Park in the service department. He consistently provides excellent service, communicates clearly, and genuinely cares about his customers. It’s reassuring to know my vehicle is in such capable hands. Finally, I want to recognize the Loaner Car Manager for making the loaner vehicle process quick, efficient, and hassle-free. Having a clean, well-prepared loaner car while my vehicle was being serviced made the experience even more convenient. The entire team worked together to provide a first-class experience that truly reflects the Mercedes-Benz standard of excellence. I highly recommend Mercedes-Benz of Northeast Atlanta to anyone looking to purchase or service a vehicle. Thank you all for your outstanding customer care—I look forward to returning for many years to come! More

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Danny Kim was the best sales representative I’ve worked with in a long time. He was professional, responsible, solutions-driven, and brought such a positive, high-energy attitude throughout the entire proc with in a long time. He was professional, responsible, solutions-driven, and brought such a positive, high-energy attitude throughout the entire process. He made sure I was comfortable with every decision and took the time to find the right vehicle for me rather than rushing the sale. The entire dealership team was outstanding. They even bought me lunch, and I truly felt pampered during my visit. Best of all, the process was incredibly efficient—I was in and out in record time. I highly recommend this dealership, and I will definitely be returning for all of my future vehicle purchases. Thank you, Danny and the entire team, for such an exceptional experience! More

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Awesome, personable, outstanding. Fast, efficient is some words that I describe my salesman Finn Misa. Finn thank you for being an excellent salesman and Mercedes Duluth. I’ve been a Fast, efficient is some words that I describe my salesman Finn Misa. Finn thank you for being an excellent salesman and Mercedes Duluth. I’ve been a Benz owner since 2017 and every upgrade has been great from purchasing and service (Bobby). I love me some Mercedes Duluth. Thank you again. More

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John is by FAR the most amazing customer service representative I’ve ever experienced. He not only helped me understand what I was confused on. But he followed up with me just to be sure that I was representative I’ve ever experienced. He not only helped me understand what I was confused on. But he followed up with me just to be sure that I was okay and understood. My comfort level with “this” car is because of JOHN🥳🥳🥳🥳🥳 More

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Stephen was as good as they come. He answered every question thoroughly, had the car fully prepared and ready to show, and walked us through the financing process with clarity and eff He answered every question thoroughly, had the car fully prepared and ready to show, and walked us through the financing process with clarity and efficiency—always respecting our time. When everything comes together like that, the car sells itself. My wife and I couldn’t have asked for a more professional or knowledgeable sales representative. My only regret is that we didn’t go straight to Stephen when we started our car-buying process. Levi Lewis in Finance and Charles Kleinschnitz in Sales Management rounded out this 5-star team. More

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Finn did a great job working 24/7 over the holidays. He was able to find the perfect vehicle with all the extras I wanted. Finn kept me informed during the entire process. I am a very satisfied repeat c He was able to find the perfect vehicle with all the extras I wanted. Finn kept me informed during the entire process. I am a very satisfied repeat customer. More

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I was called the “N” word by two employees that threatened me with physical violence, in front of the General Sales Manager, all because I pulled up in the service drive in a Porsche of all things threatened me with physical violence, in front of the General Sales Manager, all because I pulled up in the service drive in a Porsche of all things to schedule a service appointment for a vehicle I bought from this same dealership a few months ago!!!! I am truly at a loss for words on what happened. I pulled up thinking it would make sense to go to the service department to schedule service. I park and open my door and was immediately yelled at by a lot porter for the crime of pulling up in a Porsche!!! You can’t make this up!! I walk around the guy because he has already called me the “N” word twice and said he was going to put his hands on me if I didn’t move my car because it wasn’t a Mercedes Benz…… I’m going to repeat it. The guy said he was going to physically harm me because I pulled up in a Porsche. I walked past him without saying a word to then have this guy follow me inside of the dealership while I was looking for someone to schedule my wife’s cars service appointment. I finally had enough and went to find the general manager since he stated he was the service manager, which I didn’t believe but I didn’t want any more conflict with him. I found the general sales manager and let him know what was going on, I pointed out the guy, and at this point a crowd of other service people had formed. In front of the General Sales Manager I was called the “N” word no less than 4 times by two different people and threatened with violence again!!! By now two people! The manager then asked me to come inside and he apologized but then did nothing. He stated he would get someone to schedule the service, which no one did, and then out of fear of what his employees would do to me he escorted me to my car. I never once said any derogatory words, nor did I threaten anyone!!! I just wanted to schedule service!! That’s it!! THE MOST UNPROFESSIONAL EXPERIENCE I HAVE EVER HAD TO EXPERIENCE IN MY ENTIRE LIFE. I have never been called that word before, or threatened by someone….ever!!!! I bought this Mercedes Benz here at this dealership!!!! Do not buy at this place at all. More

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From the minute you pull into the dealership, you are greeted by a smiling pleasant associate. The service department is amazing. Very friendly, professional atmosphere. Dealership has an extensive inven greeted by a smiling pleasant associate. The service department is amazing. Very friendly, professional atmosphere. Dealership has an extensive inventory and provides a wonderful experience . More

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