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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg

Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
260 Reviews

Dealership Experience

4 yrs, 1 mo

4.9

260 Reviews

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260 Reviews of Jacqueline Quinlan

November 01, 2025

Dealership Rating
Employee Rating

The dealership is on time. Everyone was friendly and kept me informed on the maintenance of truck. The waiting area was clean and comfortable . Bathroom was clean . More

by cherylprice1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

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Nov 01, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Cheryl! I am glad to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. It’s great to know that our team kept you informed and that you found our waiting area and facilities to be clean and comfortable. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 30, 2025

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Employee Rating

Everything was great , thank you for all the assistance and care the team is great More

by mikerada2469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Oct 30, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Mike! I'm thrilled to hear that everything was great and that our team provided you with the assistance and care you needed. At Colonial West Chevrolet of Fitchburg, we strive to deliver the best experience possible. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 28, 2025

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Employee Rating

Very professional, however very, very, very disappointed. Had tires rotated and the now my tire pressure monitor needs to be replaced. It worked fine prior to the service. Not sure if I will have you fix it, More

by Rrrobuccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Oct 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate your compliments about our professionalism, and I understand your concerns regarding the tire pressure monitor issue after your service. We strive to maintain the highest standards. Please feel free to reach out to me directly at Colonial West Chevrolet of Fitchburg to discuss your concerns further. Thank you for bringing this to our attention. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 23, 2025

Dealership Rating
Employee Rating

The folks at Colonial West should be proud as they run the most customer friendly service departments I have ever dealt with. The entire service experience is smooth as butter with friendly front desk More

by claves-soon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

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Oct 23, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I am thrilled to hear that you had such a positive experience with our service department at Colonial West Chevrolet of Fitchburg. Our team works hard to provide friendly and attentive service, and it's wonderful to know that it made a difference for you. We look forward to serving you again in the future and appreciate your recommendation! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 21, 2025

Dealership Rating
Employee Rating

Service team is on point. They really took care of me and my truck. The service manager is extremely nice and understands customers needs. I have often said a service depar More

by Jawiley1459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Oct 22, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I'm glad to hear that our service team took great care of you and your truck. It's fantastic to know that our service manager made a positive impression on you as well. We truly appreciate your feedback and look forward to welcoming you back to Colonial West Chevrolet of Fitchburg for your future service and purchase. Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 20, 2025

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Employee Rating

Waiting room is clean and comfortable. Friendly staff! Good prices. Can’t ask for much more More

by craigboissoneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Oct 21, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Craig! I'm thrilled to hear that you found our waiting room clean and comfortable, and that our staff made a positive impression. At Colonial West Chevrolet of Fitchburg, we strive to provide great service at good prices, and it's fantastic to know we met your expectations. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 13, 2025

Dealership Rating
Employee Rating

They were friendly and took care of my problem quickly. I was very happy with them. More

by riverdalefarm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Oct 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm glad to hear that our team at Colonial West Chevrolet of Fitchburg was able to assist you quickly and that you had a positive experience. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 08, 2025

Dealership Rating
Employee Rating

The whole team, Edison, Pamela, Saul, and Jacqueline, were terrific and FAST! Thanks to all More

by vkaufold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Oct 09, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I am thrilled to hear you had a great experience with our team at Colonial West Chevrolet of Fitchburg. Edison, Pamela, Saul, and Jacqueline will be delighted to know they made a positive impact. We hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 25, 2025

Dealership Rating
Employee Rating

Nice to see you have returned to a safety and next attention report. Well done More

by johnr.colton33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Sep 25, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback, John! I appreciate your recognition of our safety and attention to detail at Colonial West Chevrolet of Fitchburg. If you have any further thoughts or questions, feel free to reach out. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 25, 2025

Dealership Rating
Employee Rating

Been going to COLONIAL WEST and will not go anywhere else. The service staff is excellent Shelly was helpful while speaking with her. More

by Sarsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelley Dupre

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Sep 25, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that you’ve been consistently satisfied with our service at Colonial West Chevrolet of Fitchburg. We appreciate your recognition of Shelly and the entire team. We look forward to seeing you again for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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