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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg

Jacqueline Quinlan | Page 7

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
330 Reviews

Dealership Experience

5 yrs

4.9

330 Reviews

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330 Reviews of Jacqueline Quinlan

December 19, 2025

Dealership Rating
Employee Rating

The service was excellent from the phone call I placed to the return of letting me know what was wrong, what it would take to fix it and how quickly the work was done 😊 Excellent from start to finish A+ se More

by dodinowlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

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Dec 19, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Dodi! I'm thrilled to hear that you had an excellent experience with us at Colonial West Chevrolet of Fitchburg from start to finish. Our team is dedicated to providing top-notch service, and it’s great to know that we met your expectations. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 17, 2025

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Employee Rating

Good communication, and quick to get my trucks done on time. Will be back again More

by Rock Landing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Pamela Bussiere, Shelley Dupre

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Dec 17, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I appreciate your kind words about the communication and timely service at Colonial West Chevrolet of Fitchburg. I am glad to hear you were satisfied with your truck's service. We look forward to seeing you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 02, 2025

Dealership Rating
Employee Rating

Colonial West Chevy has been a great dealership for our family. We have all our vehicles serviced there, even if they are not Chevrolets! More

by Jenbase1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere

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Dec 03, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Jen! I'm thrilled to hear that Colonial West Chevrolet of Fitchburg has been a great choice for your family's vehicle servicing needs, regardless of the make. I appreciate your loyalty, and we look forward to continuing to provide excellent service for you and your family! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 01, 2025

Dealership Rating
Employee Rating

Great fast professional service - highly recommend- will do all my car maintenance done there - thanks More

by Stephanie S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Edison DaCosta, Christopher Taylor, Angie Shepherd, Jeff Chandler, Pamela Bussiere, Shelley Dupre , DAS DAS, Jason Giacoppo

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Dec 02, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review, Stephanie! I'm delighted to hear that you had a great experience with our fast and professional service at Colonial West Chevrolet of Fitchburg. I truly appreciate your recommendation, and our team looks forward to assisting you with all your car maintenance needs in the future. See you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 28, 2025

Dealership Rating
Employee Rating

Edison, Jackie and Pam all make you feel appreciated. Great communication and friendly service. I appreciate them as well. Thanks, I’ll be back.. More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta , Eric, Jim and Josh in the parts department

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Nov 28, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, John! I truly appreciate your kind words about Jackie, Pam, and Edison. I'm thrilled to hear that you had a great experience with our communication and friendly service at Colonial West Chevrolet of Fitchburg. We look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 26, 2025

Dealership Rating
Employee Rating

Great service. Appreciated video updates. Thank you for the quick turnaround with the car. Even got some candy. More

by mike3205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

Print
Nov 26, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you appreciated our service and the video updates. At Colonial West Chevrolet of Fitchburg, we always strive for a quick turnaround and a little extra touch, like candy, to make your experience special. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 25, 2025

Dealership Rating
Employee Rating

I love how friendly and helpful this dealership is. If you need work on your vehicle they will check it out give you an estimate and advise you the best way to fix it. And they stand behind their work More

by Ref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Pamela Bussiere

Print
Nov 26, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive review! I truly appreciate your kind words about the friendly and helpful service at Colonial West Chevrolet of Fitchburg. It's great to hear that you felt well taken care of during your visit. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 25, 2025

Dealership Rating
Employee Rating

It's easy to make an appointment. A comfortable waiting room with a coffee machine. Excellent and fast service. Friendly professional team ready to solve complex problems. More

by Sergey Zubrilov
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

Print
Nov 25, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for the kind words, Sergey! I'm thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. Our team strives to provide excellent service and a comfortable environment for all our customers. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 18, 2025

Dealership Rating
Employee Rating

Made an online appointment for an oil change and tire rotation and arrived a little early, they took my truck 15 minutes before my scheduled time and got me back on the road 15 minutes earlier than I pla More

by Paulf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

Print
Nov 19, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Paul! I am glad to hear that you had such a positive experience with your oil change and tire rotation at Colonial West Chevrolet of Fitchburg. It's great to know that our team was able to accommodate you early and get you back on the road quicker than expected. I appreciate your kind words, and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 07, 2025

Dealership Rating
Employee Rating

The experience was better than I expected. Pam the cashier was the one that stuck out the most, her customer service skills were impeccable, and her attention to detail was astonishing. All in More

by john.rizzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Taylor, Pamela Bussiere

Print
Nov 08, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, John! I'm glad to hear that your experience at Colonial West Chevrolet of Fitchburg exceeded your expectations. Pam and the entire team work hard to provide exceptional customer service, and we’ll be sure to pass along your kind words to her. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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