Jaime Gonzalez
Jaime Gonzalez at BMW of Darien

Jaime Gonzalez | Page 13

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.9
246 Reviews

Dealership Experience

4 yrs, 7 mos

4.9

246 Reviews

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246 Reviews of Jaime Gonzalez

November 08, 2023

Dealership Rating
Employee Rating

Great team and service. Thank you for impeccable work on our X-1. Couldn’t recommend you more highly. More

by Hbertram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2023

BMW of Darien responded

We're delighted you had a great experience with our team at BMW of Darien. Thank you for trusting us with your X1 and recommending us so highly! Enjoy the ride!

November 01, 2023

Dealership Rating
Employee Rating

It is a very professional environment. Everyone is equally courteous and pleasant. The scent throughout the dealership is noticeable and exceptional. I appreciate that the service rep More

by Vicnitty3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2023

BMW of Darien responded

We're delighted to know you found our team at BMW of Darien professional and trustworthy. We aim for a pleasant atmosphere in all aspects - even down to the scent! Thanks for your trust and confidence in us.

October 06, 2023

Dealership Rating
Employee Rating

Jaime was excellent. Communication was clear and prompt. Bill the Manager was terrific. The best. More

by tcarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Telesco , Bill Skorvanek

Oct 09, 2023

BMW of Darien responded

Thank you for sharing this praise for Jaime and Bill! We look forward to your next visit to BMW of Darien!

September 22, 2023

Dealership Rating
Employee Rating

Super accommodating whether you wait for your service or get a courtesy car. Warm and friendly and love that your car is nicely washed and cleaned upon pick up! Jaime is terrific!! More

by Rebecca jo
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2023

BMW of Darien responded

Rebecca, we're delighted to know you had a positive experience with Jaime and our team at BMW of Darien. We always aim for top-notch service! Thanks for the review!

September 21, 2023

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Employee Rating

Very busy service dept. Need more service reps. Prefer phone calls, when car is ready. Not texts. More

by kathrynstewart16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2023

BMW of Darien responded

We are honored to receive your support. Thank you! - BMW of Darien Team

September 14, 2023

Dealership Rating
Employee Rating

From start to finish it was such professional kind experience! Shout out to Jamie and my man Tim! More

by hartigank51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Haines, Anderson Cherilus

Sep 15, 2023

BMW of Darien responded

It was our pleasure to serve you in such a professional and kind manner! Thank you for the excellent review and for trusting BMW of Darien with your business. Jamie and Tim will appreciate the shoutout. Have a wonderful day and we hope to see you again down the road!

September 05, 2023

Dealership Rating
Employee Rating

The Master Technician at Darien BMW performed top-quality work, diagnosing complex issues and fixing them correctly the first time. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, TJ Telesco , Bill Skorvanek, Keith Zarembski

Sep 05, 2023

BMW of Darien responded

Matt, we're glad to know our team at BMW of Darien was able to diagnose and fix your issues efficiently! Thanks for the positive feedback!

September 01, 2023

Dealership Rating
Employee Rating

Loved my experience at Darien Service, Jaime was a great help and advisor! Will definitely be back! Thanks Jaime! More

by kofmanlana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

BMW of Darien responded

Lana, we're delighted to know that Jaime was able to assist you at BMW of Darien Service. We look forward to seeing you again in the future!

August 30, 2023

Dealership Rating
Employee Rating

Jaime and the entire service team are excellent. They are courteous and explain all recommended repairs, including showing a video of the car pointing out areas of concern. They are upfront about pr More

by Camille D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2023

BMW of Darien responded

Camille, we're delighted to know that Jaime and our service team at BMW of Darien provided you with an excellent experience. We always aim for transparency in pricing, consistent communication with our customers, and an accommodating process that can't be beaten. Thanks so much for your recommendation!

August 27, 2023

Dealership Rating
Employee Rating

Hard to get a hold of. Expected better communication. Car was held at dealership too long More

by BM
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2023

BMW of Darien responded

We don't run our business to mislead our customers, and it's very upsetting to see we've given you the wrong impression. This certainly does not sound like the straightforward communication we pride ourselves on, and I sincerely apologize for the delay with your car. Furthermore, we strive to deliver timely service, and I'm so sorry if the wait was longer than anticipated. I understand your frustration, and I will make sure these concerns are properly addressed. If there's anything else we can do to try to make things right, please give me a call. Thank you, Trevor Martin - Service Manager - 203-662-2027

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