Jake Degenhardt | Page 9

We came down from 2 hours away to get a car. Our sales guy Brian helped us with a few questions, but made us feel like we needed to make a decision little quicker then wanted to since he had oth Our sales guy Brian helped us with a few questions, but made us feel like we needed to make a decision little quicker then wanted to since he had other people waiting on him too. We felt rushed some, and then had to wait close to 1.5 hours to see a finance person when several were available during that time. Joe in finance helped us great after noticed didn’t have all the right info on paperwork, and was able to correct it. Super knowledgeable and helpful Joe was. Overall give our experience an 7 out of 10, mainly do to just waiting so long. More

by WiseMan1990 Verified Customer Verified Customer

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I found the dealership to be professional and courteous because it made my buying experience exciting. because it made my buying experience exciting. More

by Netman926 Verified Customer Verified Customer

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UPDATE 3/6/2024: I feel so dirty and used to see how much they are selling my trade-in vehicle for when they beat me up on my trade. They tried telling me that the vehicle had an exhaust leak in an attempt t they are selling my trade-in vehicle for when they beat me up on my trade. They tried telling me that the vehicle had an exhaust leak in an attempt to devalue my vehicle. Sleezy More

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Always my dealer for Kia sales parts and service. Great experience with new and used car sales and service. Great experience with new and used car sales and service. More

by tjaenke Verified Customer Verified Customer

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The salesman was patient and helpful in showing me a number of options to zero in on the right car for my needs. number of options to zero in on the right car for my needs. More

by isiegfried Verified Customer Verified Customer

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Lovely experience! I'm super happy with how well my vehicle was serviced! Will return for any future work needed. I'm super happy with how well my vehicle was serviced! Will return for any future work needed. More

by Mickelle Miller Verified Customer Verified Customer

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They are great people to work with, always have been helpful in any dept I have ever needed! helpful in any dept I have ever needed! More

by ann.fitzgerald Verified Customer Verified Customer

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I had a great experience at Lou Fusz Kia, they answered all my questions and were very patient with me all my questions and were very patient with me More

by bginelle Verified Customer Verified Customer

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Kirstie is friendly and knowledgeable. She made the entire process of buying a new vehicle from the test drive to the feature walk-through enjoyable and exciting. She made the entire process of buying a new vehicle from the test drive to the feature walk-through enjoyable and exciting. More

by cioffibg Verified Customer Verified Customer

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I would like to give a word of caution to anyone that might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warr might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warranty is through a company by the name of Vehicle One, which is apparently no longer offered at Lou Fusz. When thinking of future issues with this vehicle and the luck I usually have, I decided to purchase the premium warranty package that covers pretty much everything. Fast forward to current day. I am having problems with my backup camera not functioning. I spent roughly 2.5 hours at a much closer dealership having the diagnostics ran to determine the exact problem. Then service advisor came to tell me that my warranty does not cover this part. I was very confused at this point since I was holding the paper that was printed off and handed to me by the finance guy at Lou Fusz. This paperwork that explains all of the details of my warranty and all of the boxes that were agreed upon and signed off on at the time of purchase. I gave al of the paperwork I had to the service advisor and he then called Vehicle One once more just to verify all of the details were correct, and there was no miscommunication. That is when we learned that the contract for my warranty that I was handed and have had in my glovebox from the time I pulled off of the lot, did not match what Vehicle One had in their system. From my last phone call with the Sales manager, he told me I should call Vehicle One myself to see if the warranty info they have magically changes depending who calls. I recommended that I could call and he could conference in to hear exactly what they say for himself. He just said "I am too busy for that". Now. I am not really sure what exactly happened in this situation, but this seems a little weird to me. Sorry for the rant. I just felt like this needed to be out there for people to keep in mind. More

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