Jake Gurzler | Page 19

My experience with Jon was extremely comfortable and reasuring that I was in good hands I felt that I wasn't being played Thank you Jon reasuring that I was in good hands I felt that I wasn't being played Thank you Jon More

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Gorgeous facility! The professionals who work at Columbia Ford are helpful, kind, fun to work with, and knowledgable. Ford produces an excellent product. I appreciat The professionals who work at Columbia Ford are helpful, kind, fun to work with, and knowledgable. Ford produces an excellent product. I appreciated my vehicle so much for its outstanding performance and reliability, but after over 325,000 miles, it was just time for a new one. What a quality product! What an amazing place to get your next vehicle! I highly recommend the Columbia Ford experience. Go to the best for the best! Thank you to everyone who took care of me and assured that I left with exactly what I needed. More

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Tony was easy to work with and the dealership stayed open late to make the purchase happen. Jake explained all the papers that I had to sign and made it not stressful. Thank you. late to make the purchase happen. Jake explained all the papers that I had to sign and made it not stressful. Thank you. More

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Diane was very professional. She treated My wife and I as family. What a pleasant experience. Loving our new 2022 Bronco Raptor!!! She treated My wife and I as family. What a pleasant experience. Loving our new 2022 Bronco Raptor!!! More

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Dave was such a wonderful person to work with he was a great listener, friendly helpful wanted to be certain I got exactly what I wanted and made it happen!! It was actually a fun experience. The entire s great listener, friendly helpful wanted to be certain I got exactly what I wanted and made it happen!! It was actually a fun experience. The entire staff was so friendly. I am happy I Made the call and then the visit to Columbia Kia. Ty all so much !!! I will be sure to pass the experience to my family and friends . More

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This is the third vehicle I purchased at Columbia Kia Ford. I most recently worked with Diane who was very attentive about what I was looking for and showed me cars that made sense. She was very knowledg Ford. I most recently worked with Diane who was very attentive about what I was looking for and showed me cars that made sense. She was very knowledgeable and enthusiastic about the Kia PHEV I purchased. She was patient will all my questions and these cars do have a learning curve so I'm sure I asked the same question more than once. Very importantly compared to other dealerships Diane was the only salesperson that did not try to pressure us into a purchase, talk down to us, deflect my questions, assume my husband makes all the decisions, or say any off-putting salesperson jokes. Buying a vehicle is a stressful process and I really appreciate the little things that were offered to us like coffee and water and noticing when my water was empty! Jake in finance was able to find a tax rebate which was nice because I searched everywhere and couldn't find it. I went to at least three other dealerships recently (countless others over the years) and Columbia is still the most courteous and my favorite. More

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Great dealership and even better personal working there very impressed with everything and everyone that was involved even the showroom greeter that pointed us in the right direction. Will definitely recom very impressed with everything and everyone that was involved even the showroom greeter that pointed us in the right direction. Will definitely recommend to anyone looking for a car and talk to Ryan McLeod salesman 👍 More

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I recently purchased a Sorento Plug-in hybrid. My experience at Columbia Kia was remarkably terrible. For starters, I didn’t appreciate the sales “games”. I just don’t like to be lied to and I My experience at Columbia Kia was remarkably terrible. For starters, I didn’t appreciate the sales “games”. I just don’t like to be lied to and I really hate the way our sales person and the sales manager played the usual car sales games. I’m not dumb, and I don’t like to be treated like I am. Just tell me a price and I’ll take it or I won’t. The games were almost too much to bear. Despite this, I did want to purchase the Sorento, so I went forward with the deal. When the car finally arrived, I was eager to pick it up. When scheduling the pick-up, I asked if there would be someone present who could show me the features of the car (I bought the car without ever test-driving a Sorento!). I had no idea what it would be like or which features would be helpful). I was told that the sales woman would show us the car’s features. When we arrived, we were greeted and taken directly to our car. It looked beautiful! The sales woman opened the car, handed me the key, and started telling me about the vehicle. Both my husband and I immediately noticed that the sales woman had absolutely no idea what she was talking about. When we asked her about the buttons, dials, and features, she stumbled, mumbled, and often said things that were really ridiculous and obviously false. I asked her if there was someone else who could help us go over the car, and she said that there was no one there who could help but that the online tutorial would be “all we need”. She then took us to the back of the vehicle. She struggled to show us even the most basic things, such as how to put the third row seats down/up using the buttons. She then told us that there is a spare tire under the car. I asked her how I can access the spare tire if I need it. She pointed to a small, rectangular hatch at the back left of the car. She said that, if I pry that open, I’ll have access to the tire. I didn’t think anything else of it and we continued with the painful process. When we got inside, she informed me that downloading the Kia app to my phone was mandatory if I want to see the online tutorial. Since she clearly was not educated/informed about the car we had purchased, I thought it was in my best interest to download the app so I could, hopefully, learn something about my car. Once the app was downloaded, she proceeded to click on buttons on her computer and read the names of the car’s features. No education or explanation at all. Just clicking and reading the names. She then played a few videos, which were little help. After the 4-5 videos, she said that I needed to complete a survey to continue with the process. There were 3 questions. I tried to indicate that I was NOT satisfied (clicking on the sad face). I explained that I did not feel like the features had been explained to me and I do not know how to use the necessary functions of my vehicle. She said that I “had” to indicate that I was satisfied (the smiley face) in order to continue with the process. She said that I could watch the videos as many times as I wanted, but she was unable to provide any education on her own. My husband whispered to me that we should just indicate that we are satisfied so that we can move forward, noting that it is unlikely that we will receive adequate information from that sales woman. Reluctantly, I indicated that I was satisfied on the three questions so we could get finished with the painful process. Our sales woman then asked me to try the Kia app that I had just put on my phone a few minutes prior. The app did not work. We tried using our cell data. We then connected to the wifi in the dealership and the app still didn’t work. The sales woman said “well, I hate to tell you that the Kia app goes down a lot”. What? Why was it MANDATORY for us to put the app on our phone if it rarely works? I asked her what the app is for, and she said that I can use it to start the car and to look at other things pertaining to the car, but she could not expand upon that. She said “Go home and see if you can use the app. If it still doesn’t work, call us next week and we’ll see if someone can fix it for you”. Really? She not only couldn’t figure out how to make the app work, she also couldn’t even explain what the app is used for. Incidentally, both my husband and I are extremely computer-literate. We have again tried to use the app (after arriving at home) and it still is not functional. We can’t figure out if this is Kia’s fault, the dealership’s fault, or our uneducated sales woman’s fault. Regardless, we are unable to use the app, which we were told is “mandatory”. We then went back out to the car with the sales woman. She got in the back seat and struggled to tell us more about the features. Most of what she told us was confusing, contradictory, and incorrect. Seriously. She has NO idea how to use the features of this vehicle (and neither do I because of her incompetence). I again asked her if there was someone else who could help us, and she said that there was no one else there who knows the features but there is a woman who would be available the following week if I want to call and ask questions. Really? I’m paying a ridiculous amount of money for a car and no one can explain the features?!? She then put the license plate on the car. I again asked her about some important aspects, such as the difference between “eco” and“ automatic”. I asked so many questions and I don’t think she could answer ANY of them. I asked her where the battery is located, she said “in the middle”. What does that even mean? She had no idea what she was talking about. My husband said, “let’s just get out of here and we’ll sit down and read the manual”. We drove away, feeling terrible about our new car. On the way home, there was a, metallic rattling sound when I got onto Route 6. I pulled over. It turns out that she did not put the license plate on the car correctly, & it was rattling and sliding all over as I drove. Upon arriving at home, we realized that she had mis-thread the bolt. The bolt head needed to be cut off in order to remove it from the mis-thread hole. We went to 3 hardware stores, trying to find a bolt that fits, and no one has one. So, I am unable to drive my car to work tomorrow because I cannot put the license plate back on the car. Additionally, there are some tiny scratches in my NEW car from where she messed up the license plate. I then went to the back of my car & opened that rectangular hatch she told me was the access to the spare tire. I pried it open, as she indicated. Nope. That is where the battery is. That is NOT the access to the spare tire. At that point, I almost drove back to the dealership to tell the sales manager to take the car back. I’d rather give my business to a dealership that values their customers. To be honest, I’m not upset that our sales woman was clueless. What upsets me is that she made things up & provided false information. It was obvious that she was uneducated, as she stumbled and fumbled to try to explain even the most basic things (and often still was incorrect). If we were valued as customers, she would have admitted that she did not know what she was doing and got someone else to help her. The other thing that is extremely disappointing is that the Columbia Kia leadership allows her to work without being trained or educated. Where is your dedication to high-quality customer service? How can management allow her to work with such limited knowledge? Clearly, the only focus at Columbia Kia is on getting a customer to sign the bill of sale. After that, we’re on our own. More

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Dave was a very personable salesman, a pleasure to work with. Jacob was also direct and efficient, Thanks for everything!! Very pleased. with. Jacob was also direct and efficient, Thanks for everything!! Very pleased. More

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my wife and I just bought a car at Columbia Ford and I have to say it was the best. I have gone to other daelers and they were so pushy and lied about the condition of the car they sold me.Our salesperson have to say it was the best. I have gone to other daelers and they were so pushy and lied about the condition of the car they sold me.Our salesperson was so pleasant and nice to deal with we will be back in the future. More

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