Jake Gurzler
Jake Gurzler at Columbia Ford Kia

Jake Gurzler | Page 9

Business Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.9
1,005 Reviews

Dealership Experience

17 yrs, 8 mos

Industry Experience

17 yrs, 8 mos

Languages Spoken

English English

4.9

1,005 Reviews

Write a Review

1005 Reviews of Jake Gurzler

February 24, 2024

Dealership Rating
Employee Rating

I just purchased my new car and my 2 previous cars from Columbia Ford Kia and each experience was excellent. The team that works there are kind, hard waiting, and upfront about all the costs. I won’t buy f More

by Alyssajune
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch, Michael Devine

February 23, 2024

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Ask about all approved finance options! ! We were approved at a 2 percent lower interest rate that we were not informed about. Only found out when the letter from the other bank arrived in t More

by speedyj302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Denny Gates, Craig Gates, Eric Gates, Dave Munkelt , Alisa Velasquez

Feb 26, 2024

Columbia Ford Kia responded

Hi Joe- Sorry for the frustration. As we reviewed over the phone at length, as Nicole reviewed with you and Alisa on delivery day, in the finance terms we presented to you, you chose the higher rate but received the longer term which yielded the lowest payment. Your credit union sent a letter to you stating the term was cut down 1 year but provided a better rate (standard banking practice- longer term= higher rate). This is especially true on an 8 year old unit as 72 months is typically a special exception for normal auto lending which was also a contributing factor to rate. So sorry for the confusion, but, had you requested 60 months originally vs. the 72 months you signed for we would have run into a better rate to start and avoided the back and forth. We did refinance you at no cost to you at the shorter term and lower rate and we are glad we could solve the issue for you! Best, Eric

Feb 26, 2024

speedyj302 responded

Well that response is just a flat out lie and you're well aware. I was never presented any other options. Why would I call immediately upon receiving the letter from the other bank? And like you said, you refinanced at no cost to me. Why? Because your dealership screwed up. The other approval initially was for 66 months, not 60, at a 2 percent lower rate, so the difference in payment was only a few dollars, but would have saved thousands over the life of the loan. Get your facts straight before responding next time. This was my teen son's first financed auto purchase and your dealership did the wrong thing, ( either mistakenly or maliciously ).....

February 15, 2024

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Very friendly and awesome salesmen. Mike Devine was awesome to work with. The whole dealership was awesome. I will recommend to all my friends and family. More

by silverlinc
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Michael Devine

February 08, 2024

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Efficient, helpful. Had the vehicle checked, detailed, and ready to go EARLIER than estimated. Communicated well all along the process, conveniently it was mostly throug More

by deb.rossing
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Recommend Dealer
Yes

Other Employees Tagged: Ilya "Eli" Belyi, Jay Roderick

February 01, 2024

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Everyone was super helpful and friendly. I appreciate Michales’ diligence in helping me get the vehicle I really wanted and jumping through hoops with my trade in and specifications on the n More

by Ingraham.gretta
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Recommend Dealer
Yes

Other Employees Tagged: Michael Devine

January 25, 2024

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Great service and staff friendly. Knowledgeable and very quick and effected had paperwork in one day. More

by sethkuchy
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Recommend Dealer
Yes

Other Employees Tagged: Andy Caldwell

January 18, 2024

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Francis has been amazing and very patient with me during this buying process, this is how car buying should be. I also Learned a bit from him, not to mention I got a tip on a perfect dark roast coffee from More

by esinu0413
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Recommend Dealer
Yes

Other Employees Tagged: Francis Drake

January 15, 2024

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This dealership is fantastic. When challenges popped up they went over and above to solve them and get me into a new car asap. Andy is super helpful and he always does what he say More

by kevingrade4
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Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch, Andy Caldwell

January 10, 2024

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The staff was extremely friendly and helpful. I like that they have a cafe to help pass the time while you’re waiting for your car to be serviced and you’re hungry. More

by Michelle
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Recommend Dealer
Yes

Other Employees Tagged: Michael Devine

December 26, 2023

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Everyone I dealt with was very kind and helpful and made the buying experience extremely easy. More

by dydrums
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Devine , Noah Calovis

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