Jake Saleh | Page 5

Jake, the Sales Representative, delivered exceptional service and made everything feel effortless. He’s a rockstar and he connected with my son - the vehicle was purchased as my son’s first car. service and made everything feel effortless. He’s a rockstar and he connected with my son - the vehicle was purchased as my son’s first car. More

by sauleramirez1 Verified Customer Verified Customer

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Great Service! Jake was a pleasure. He made the process smooth. I would reccoend the dealership to others, Jake was a pleasure. He made the process smooth. I would reccoend the dealership to others, More

by kristenmccarron99 Verified Customer Verified Customer

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Great service John was the one he helped a lot they treating me so good treating me so good More

by JESSY.HAMES Verified Customer Verified Customer

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Stay away from this place. The service was awful. For starters I was very much pressured into buying the car even know I wanted to sleep on it for a night. I do not blame the s The service was awful. For starters I was very much pressured into buying the car even know I wanted to sleep on it for a night. I do not blame the sales guy as he was trying to close a deal, but I did not receive that same pressure at Fletcher Mercedes Benz Newport Beach. Besides the pressure I was sold a certain warranty and then later realized I was not given the warranty I was told I would have. It took weeks and weeks to resolve this and at the end of the day the dealer never fully fixed it. I had to deal with the warranty company myself to get it activated. Also, I was told I had to get the Zurich Shield which is a protective ceramic style coating. The car did not look like it had it applied so I took it in to get reapplied and they simply just didn’t do it. The claimed they did but it was obvious they didn’t. The car was given back to me dirty and the inside wasn’t even wiped down, so how could they have done it? Do yourself a favor and go to a better dealer. There is a reason why Mercedes Benz of West Covina is 3.6 on Google and Fletcher Mercedes Jones is 4.3 Stay far far away! The worst! More

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