Jakub Kania

The service department is terrible. I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to u I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to us. Finally someone took the lady then you would think I’m next. Someone pulled in behind me just after the lady was taken. The person comes out and takes the person behind me instead of me. I’m standing there like a fool. I finally went in and said what do I have to do or what am I supposed to do 30 minutes? I realize it’s busy someone could’ve come out and said we’re busy we’re sorry That never happened I was finally taken care of but 30 to 35 minutes of standing there like a fool is ridiculous. The next time I had a schedule oil change I get there they take the vehicle. 2 1/2 hours later I finally got a call that your vehicle is done. That is unacceptable to me. Someone should have called me or text me at home that we are running an hour and a half to two behind. I needed a tire rotation. My vehicle was under warranty. I would not take it there. I took it somewhere else and paid for it. That’s how bad the service is at Heiser. Trying to get the correct bio figure on my lease vehicle was another tremendous obstacle. This is not rocket science it should be easy and quick, not at Heiser though. More

by RWOVERLAND Verified Customer Verified Customer

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Extremely satisfied. Staff was courteous, helpful and knowledgeable. Looking forward to a long term relationship with Heiser. Staff was courteous, helpful and knowledgeable. Looking forward to a long term relationship with Heiser. More

by jacobsohn9 Verified Customer Verified Customer

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Excellent dealership! I worked with AL and Jakub and they are very patient and pleasant to work with. I was an out of state purchase and they made the transaction seamless I worked with AL and Jakub and they are very patient and pleasant to work with. I was an out of state purchase and they made the transaction seamless and painless. Would definitely recommend! More

by danielleholland37 Verified Customer Verified Customer

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Manny did an amazing job explaining everything and helping me with the wait time for my car to come in. The experience was great helping me with the wait time for my car to come in. The experience was great More

by JPOGANTSCH279 Verified Customer Verified Customer

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Very relaxed environment, no pressure Managers had excellent demeanor Sales representative Darrin was very professional and extremely knowledgeable on Toyota product Great experience!!! excellent demeanor Sales representative Darrin was very professional and extremely knowledgeable on Toyota product Great experience!!! More

by davids18 Verified Customer Verified Customer

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The team did the best the could giving me the car of my dreams in the quickest time frame they could. The customer service was very nice and kind with helping get my first car. dreams in the quickest time frame they could. The customer service was very nice and kind with helping get my first car. More

by Morgan Brevard Verified Customer Verified Customer

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Al Hussain is our main reason for selecting Heiser Toyota for our next leased vehicle He is so knowledgeable, pleasant, helpful, and makes us feel like we are coming to be with family for our next leased vehicle He is so knowledgeable, pleasant, helpful, and makes us feel like we are coming to be with family More

by Tom & Becky Verified Customer Verified Customer

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It was a good experience. They worked with my needs and I am very happy with the results and the vehicle I purchased . They worked with my needs and I am very happy with the results and the vehicle I purchased . More

by ristow68 Verified Customer Verified Customer

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Always return to Al to lease our vehicles Feels like working with family Very knowledgeable, kind, considerate, pleasant, and very easy to work with him working with family Very knowledgeable, kind, considerate, pleasant, and very easy to work with him More

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Clean user friendly - professional- accessible - reliable - feel at home - long process- at pickup, car functions weren’t explained enough in detail - feel at home - long process- at pickup, car functions weren’t explained enough in detail More

by jabhiehl23 Verified Customer Verified Customer

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