Jaleil Strickland | Page 5

Every thing well. I had fun chatting and buying my car. They had it at a better price than I saw in other places. I would go back and purchase again. Jaleil Strickland was great. Ask for him. They had it at a better price than I saw in other places. I would go back and purchase again. Jaleil Strickland was great. Ask for him. More

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Sonny was our sales representative on Friday March 5th 2021. His expertise about our purchase was absolutely wonderful! He was very patient about helping us make the right decision for our family needs. 2021. His expertise about our purchase was absolutely wonderful! He was very patient about helping us make the right decision for our family needs. I must say, he was also very kind, understanding, and patient with us because we were there with our two small children, who became very impatient and exhausted. More

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I received great customer service from Matt. He answered all my question and He explained the purchase process vey well and with patience.We will be delighted to have him help us with purchases in the futur all my question and He explained the purchase process vey well and with patience.We will be delighted to have him help us with purchases in the future. More

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Jaleil in the sales department was excellent. The buying process was really smooth and did not take long. Everyone was helpful and courteous. I would definitely recommend Keffer Mazda to friend or family m process was really smooth and did not take long. Everyone was helpful and courteous. I would definitely recommend Keffer Mazda to friend or family member. More

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This is my first time buying a car and JC went above and beyond with everything I needed!!!! Thank you so much for all that you did for me!!! beyond with everything I needed!!!! Thank you so much for all that you did for me!!! More

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Dealership is ok. I should have been told up front what the payments would be with the service package. Feels like a bad deal. Felt like if I changed my mind just because the vehicle was brought from anoth the payments would be with the service package. Feels like a bad deal. Felt like if I changed my mind just because the vehicle was brought from another Keffer dealership I was put on the spot and had to purchase. I hate that I traded my 2018 cx9 for the 2021. More

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Purchase new vehicle yesterday. Was able to handle negotiations by phone/email, email in required documents for getting paper work prepared and spend minimum amount of time in the dealership. Very hon negotiations by phone/email, email in required documents for getting paper work prepared and spend minimum amount of time in the dealership. Very honest and upfront in their dealings. Best car purchase experience I have had. No secret fees. Price quoted was price paid. More

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We had a fantastic experience. They gave us top dollar for our trade, helped us even though we had a large amount of negative equity and got us in a new beautiful Mazda with a very low interest rate! Very for our trade, helped us even though we had a large amount of negative equity and got us in a new beautiful Mazda with a very low interest rate! Very happy customer! More

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Disgusted I really thought highly of Keffer Mazda when I purchased my first vehicle with then in May 2019. I was contacted by Keffer Mazda when I was trying to I really thought highly of Keffer Mazda when I purchased my first vehicle with then in May 2019. I was contacted by Keffer Mazda when I was trying to see how much. my car was valued as a trade in. I was told they were offering great rates and no payments for 3 months. I went in to see what they had available and to see if it was worth making the trade knowing I would have negative equity. Sonny kept trying to get me to change my mind to a CX-5 Sport instead of Touring when the price difference was only a few hundred dollars, which did not make much sense to me. I chose the car I wanted and we made a deal. I had to wait over two hours to complete my paperwork for trading/purchasing and it was completely rushed. A week later I get a call from Kevin asking me to come in to discuss my loan. He tells me that the student discount they gave me, they can no longer due because Chase denied it. He gave me two options, to keep my same car payment and pay an additional 5k in interest or I could increase my payment another 50 dollars for a lower APR and save 5k. Ultimately, I chose the savings. However, I never should've been offered a discount that they couldn't guarantee. After my purchase, my old car loan payment was due and I continued to pay it so I would not go delinquent. We get into May and my car loan still isn't paid for so I tried to call several times to speak to someone in finance and no one was ever available; my car payment is due on 5/15. I emailed Sonny and Jalil requesting assistance and there was no response. My car loan was not paid off until 5/19/2020 which is over a month and a half after I purchased me new vehicle. If it would've been paid off immediately, I would not have had to worry about making an additional payment. Not to mention that my old vehicle was no longer on their lot which means they either sent it to another dealership or they sold my car before paying off my loan. Yesterday, 5/21/2020, I receive a phone stating my new tags are in. I never requested new tags, I requested to transfer mine. I was transferred back to the title department and she told me that when customers registration is almost due, she always orders them new tags so they do not have to pay their property taxes sooner. So now I've been driving my new vehicle for over a month without a temporary tag and I have a tag in my possession that is no longer valid. No one notified me of this decision or asked me. Jalil took my tag from my old vehicle and placed it on my new vehicle the day I purchased it. Lastly, my paperwork does not match what is on the financial website. I am absolutely disgusted with Keffer Mazda. I do not like dirty business but this is exactly what has happened. I will never purchase from this dealership again and as soon as I can refinance my loan will no longer be through Mazda, either. Keffer Mazda will continuously email and call you when they want a surgery complete or a review that benefits them but when the customer is in need they are no where to be found. More

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I bought my Mazda Miata 2019 from Keffer Mazda huntersville , gréât deal and professional team also wonderful customer service Also wonderful service after my first survive that I did and the m huntersville , gréât deal and professional team also wonderful customer service Also wonderful service after my first survive that I did and the most important saving my time . Thank you Gene and team Leïla Farsiani More

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