James Cagle | Page 2

excellent deal and great salesman Sellers did a great job of handling my request and they had exactly what I wanted. Jason was terrific in the way he worked out the price to my satisf Sellers did a great job of handling my request and they had exactly what I wanted. Jason was terrific in the way he worked out the price to my satisfaction. Highly recommended dealer and salesman. More

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Totally Happy! My sales person took the time to help and explain anything we asked or anything he felt that we should know that we were asking. Which made my decisi My sales person took the time to help and explain anything we asked or anything he felt that we should know that we were asking. Which made my decision a lot less complicated. Upon picking up the vehicle he took the time to explain and go over the vehicle. More

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Great Team! We purchased our new Forester Touring on March 25, 2019. James was outstanding. He went the extra mile to make sure we were totally We purchased our new Forester Touring on March 25, 2019. James was outstanding. He went the extra mile to make sure we were totally satisfied with this very important purchase we were making. He was professional, friendly, courteous and respectful throughout the entire process and made our buying experience a very positive one. Cameron was amazing! He explained in detail the many electronic features of our Forester. He was patient, polite and thorough. His presentation was first-rate. Tom helped us with StarLink and the My Subaru app. He was professional, personable and very knowledgeable. He took us through the setup flawlessly. Briana handled the finance paperwork smoothly. She was professional and made the financing easy. More

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Great experience This certainly wasn't my first rodeo with car buying (I'm 70 years old), but I can say, without hesitation, that this was by far the best ever. Every This certainly wasn't my first rodeo with car buying (I'm 70 years old), but I can say, without hesitation, that this was by far the best ever. Everyone I dealt with, from the moment I walked in, to driving off the lot with my new Crosstrek, was courteous, professional, understanding, and committed to making things as comfortable as possible. There was zero pressure, which I've alway detested. James got me set up with Jazlyn immediately, she was outstanding in getting me set up, coming along for the test drive, and finalizing the purchase. Briana handled the purchasing paper work effortlessly, and was a delight to work with. At one point, while I waited for the Crosstrek to be detailed & cleaned up, I struck up a conversation with Eric, another sales rep, about the BRX that was on dislplay, his experience owning one, and the different bike racks available to use. The waiting area was clean, with large, comfortable leather chairs, hi-def TV, and the best coffee around! Basically, I can't say enough about this dealership, and 5 stars is an understatement. Highly recommended. More

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Why don't folks just do the right thing anymore? I bought a very nice looking 2012 Town & Country on September 19th. At the time my wife was in labor, so we couldn't go see the van in person, but we I bought a very nice looking 2012 Town & Country on September 19th. At the time my wife was in labor, so we couldn't go see the van in person, but we needed a vehicle to fit our growing family. I purchased the vehicle via phone and email. I was sent a vehicle inspection showing the vehicle had been inspected by Sellers Subaru, and given a clean bill. So I went ahead with the purchase. Upon receiving the vehicle, I needed to immediately take it to Goodyear to get 4 new tires, the tires were too bald for me to allow my family to drive in the van. This was not a deal breaker, because tires are simply a maintenance issue. The real problem (and one reason for the one star review), is that on November 9th (52 days later), the transmission went completely out. Now, in 52 days, some folks might be able to really put on some serious miles, and ware on a vehicle, but not us. This is my wife's vehicle. We bought it while she was in labor, and it sat mostly in the driveway these 52 days. We only put one tank of gas through it, around 300 miles. 300 miles going back and forth to doctors appointments with a newborn in the vehicle, so it wasn't being hotroded. So I contact the dealer to inform them that the car they just sold us, had the transmission go out. They said they would like to see it, and once they diagnosed it they would see if they could, "pay for some of it, none of it, or all of it". So I paid out of my pocket to get the van from my mechanic's shop, to the dealership. All the while the dealer said they would have a loaner vehicle for us the next day, then the next day, then the next day, until they inform me that they won't be doing the ethical thing, and fixing the van, and therefore will not be supplying a loaner vehicle. So I've been paying for Uber and Lyft's on the days that my wife needs to drive my car. My wife and I own a van that does not drive. We payed $1,000 for new tires for a car we cannot drive, we are paying a loan on a car we cannot drive, and we're paying insurance on a car we cannot drive. After speaking with a lawyer, he is willing to take our case, to sue the dealer to pay for repairs, a rental vehicle, reimbursement of towing, and Uber & Lyft rides. He says because the dealership did an inspection of the vehicle, and we only put 300 miles on the vehicle it is a slam dunk case, which I guess is good. The problem is why is it right to have to sue folks just to force them to do the right thing? Why don't folks just do the right thing in the first place? Wouldn't it be cheaper for the dealer to just fix the vehicle, and supply a loaner, then pay a judgment and both sides legal fees? I guess they assume most folks won't go through with hiring a lawyer and filing suit, and if 1 in 10 folks do, they save money over all. Just because this tactic might make financial sense, doesn't mean it's right. It's not right for a dealer to treat folks like this, period. More

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Horrible Experience I visited this dealership with the intention of buying an outback with a prior appointment with Jason but when I reached the dealership he was preoccu I visited this dealership with the intention of buying an outback with a prior appointment with Jason but when I reached the dealership he was preoccupied with previous customers. It took 45 mins for sales manager to assign a new sales associate - Emily who was quite helpful with giving different quotes as I requested but again the attitude was very bad. After few conversations, when I went for a restroom, she started handling other customers at her desk. So I was left to roam around on my own. After spending 2.5 hrs at the dealership, I went to the sales manager James desk where there were no seats. So I was standing against his desk and still there were no signs of closing the deal. After 3 hours at the dealership when James got time, he gave the price which was same as what Emily had quoted initially. So when I asked if there is any scope for negoation, response from James was “You are looking at the wrong car buddy”. And still there was no sign of closing the deal. I thought that I am at the WRONG dealership and I wasted my 3 hours with horrible experience ever at any dealership. Frustrated with the attitude of employees of Sellers Subaru, I just left. I would never recommend this dealer to anybody!! More

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Smooth Transaction My wife and I purchased a used truck from this Dealership. We visited approximately 6 dealerships that day, and our experience at Sellers was the bes My wife and I purchased a used truck from this Dealership. We visited approximately 6 dealerships that day, and our experience at Sellers was the best. It went incredibly smooth from having the vehicle ready for a test drive the moment we pulled in - all the way to the fastest settlement experience I've ever had purchasing a vehicle. I would 100% recommend working with Jackie, Steve, and James for any future automotive needs and this is the dealership we plan on using for service as well moving forward. More

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Great experience dealing with Eric. Eric made the car buying experience very convenient and stress free. As a sales person he was very friendly and easy to work with. Eric’s knowledge of Eric made the car buying experience very convenient and stress free. As a sales person he was very friendly and easy to work with. Eric’s knowledge of the vehicles was extremely helpful during the car buying process and I would definitely reccomend reaching out to him if you are looking to purchase a new vehicle. More

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Exceeded my expectations! Sellers Subaru is a top notch dealership! Jason went above and beyond to make this the easiest buying experience for me. Briana in finance worked hard Sellers Subaru is a top notch dealership! Jason went above and beyond to make this the easiest buying experience for me. Briana in finance worked hard to get me the best interest rate. I appreciate all that they did to make transaction a great one! More

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Great experience. Great experience with Sellers Subaru. Alex, Steve, and James worked hard to find and obtain a WRX in the exact color and options that I requested. Great experience with Sellers Subaru. Alex, Steve, and James worked hard to find and obtain a WRX in the exact color and options that I requested. Alex as my sales person was phenomenal. He tailored the whole process to my needs and requests. He worked with my midnights work schedule and kept in contact with me throughout the process while being mindful of my sleep schedule, which was very appreciated. He made sure to explain every detail about the purchasing process and was able to answer all my questions. If you are in the market for a car then Alex is the man to see. He is very knowledgeable about the cars and will work diligently to make sure you leave in a car that YOU will love. Jamie in finance also was a pleasure to work with. She talked me through my finance options and made everything clear to me. I left the dealer with no questions unanswered. 10/10 experience with Sellers Subaru with very friendly staff. I would highly recommend this dealer to anyone in the market for a vehicle. More

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