James Carlin | Page 2

Salesman did an outstanding job. Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if r Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if rims couldn't be fixed is inadequate towards the new rims which cost roughly $2300. That is in spite of review of photographs from when we had first looked at the truck that showed the damage both of those rims. It was incredibly difficult to deal with service manager when his mind was already made up about the damage to the rims prior to our arrival. Mr. Zeidenberg, in my opinion, is not management material especially considering his prior background. Being a family run business we were hoping to support another family run business where we buy three vehicles for our fleet every year. However for a firm who paid for a vehicle in full, and the abysmal treatment we received from Mr. Zeidenberg, we will never return to Scranton Motors again. Nor would ever recommend to this dealership to friends, family, and colleagues. In fact we would recommend against using them all together as a result of the despicable treatment Mr. Zeidenberg subjected us to when we first approached him over this issue. We have gone to a different dealership locally who have been exponentially more helpful in resolving the issues we encountered with a brand new vehicle. More

by PCAPALBO0 Verified Customer Verified Customer

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I got 2022 1500 pickup truck in October of 2023 for 48k. Truck needs some part and promised to take care in a week. It’s been over 30 days. Engine service light is on with numbers of other issues. Servi Truck needs some part and promised to take care in a week. It’s been over 30 days. Engine service light is on with numbers of other issues. Service guy have no idea when part will come and sales manager James Carlin should fallow up and keep me posted. He don’t call or return my calls. It’s been over a month and over 10 days since I been told that James gonna call me back. Very poor service. I’ll never go back or recommend anyone. More

by shahzad786p Verified Customer Verified Customer

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This was my second vehicle I have purchased in the past 3 years from this dealership. I had good experiences in both transactions. James in sales was great to work with. years from this dealership. I had good experiences in both transactions. James in sales was great to work with. More

by mmartin27 Verified Customer Verified Customer

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Great experience with everyone I worked with they made the transaction fast and easy! Great job! the transaction fast and easy! Great job! More

by josh@scrantonpowersports.com Verified Customer Verified Customer

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Very professional I’m so happy with my purchase James mangene very helpful thank you mangene very helpful thank you More

by rudyserrano226 Verified Customer Verified Customer

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Amazing experience all around but especially with Arvin. He helped me look at different vehicles and didn’t push when I was trying to make the decision. Purchasing the truck was the smoothest I have ever ex He helped me look at different vehicles and didn’t push when I was trying to make the decision. Purchasing the truck was the smoothest I have ever experienced. Trust Scranton, Ask for Arvin! More

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I appreciate how straight to business this dealer is. Very satisfied with my overall experience. Very satisfied with my overall experience. More

by gf254@msn Verified Customer Verified Customer

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Great honest service. Understood my needs and put me in the vehicle of my dreams. Thank you. Understood my needs and put me in the vehicle of my dreams. Thank you. More

by nathan.amos Verified Customer Verified Customer

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David Baeza was very helpful during the sales process , found the perfect truck for my needs ! found the perfect truck for my needs ! More

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My experiance with Scranton Motors was great. Everyone I dealt with was not only professional but everyone was so accomadating and they made sure i left fully satisfied. I have and will recommend Everyone I dealt with was not only professional but everyone was so accomadating and they made sure i left fully satisfied. I have and will recommend them to anyone who is interested in buying a vehicle. Thanks to everyone once again. Love my new truck More

by RAYSCUSTOM5 Verified Customer Verified Customer

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