James Chou
James Chou at Ferrari of San Francisco

James Chou | Page 10

Ferrari Sales Manager

Ferrari of San Francisco

595 Redwood Hwy
Mill Valley, CA 94941

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5.0
336 Reviews

James has been part of the Ferrari team since 2010 and his experience in the industry has quickly translated to the highest level of client care and satisfaction. While selling cars started off as a summer job while attending Johns Hopkins University, his love of automobiles and daily interaction with wonderful people makes this his 31st year in the industry. James has been Internet, Finance, and Sales Manager at luxury and exotic brands, owned his own dealership and is fluent in Mandarin. James feels that his success stems from an early dedication to building long standing relationships with clients and a focus on offering the most attentive service even after the sale. Not surprisingly, this is standard that the exotic car industry now holds itself to.

Dealership Experience

15 yrs, 8 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

336 Reviews

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336 Reviews of James Chou

November 29, 2021

Dealership Rating
Employee Rating

I live in NH and was in search of a 458 Spyder. Saw one advertised and did everything remote. Must have had 200 pictures. Was compelling enough to get on plane and test drive the car. Exceeded expectati More

by hcharnley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone

Nov 29, 2021

Ferrari of San Francisco responded

Congratulations on your new Ferrari 458 Spider. We are excited for you. Thank you for sharing your experience with Peter and our team at Ferrari of San Francisco. We appreciate you! Make it a great week.

November 26, 2021

Dealership Rating
Employee Rating

I recently bought a used Roma and Peter Chiappone was a pleasure to deal with. Would recommend him to anyone looking to buy a new or used Ferrari. More

by SwellsSF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone

Nov 27, 2021

Ferrari of San Francisco responded

Congratulations on your new Ferrari Roma! Thank you for sharing your experience with Peter and James at Ferrari of San Francisco. Please let us know anytime that we may be of further service to you. Make it a great weekend.

November 23, 2021

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Employee Rating

Ash was a pleasure to build a relationship with. He was always available for me. Honest and knowledgeable. The whole process was smooth and delivered exactly what they promised. Thank you Ash and SF Ferra More

by Nickbronsozian
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley, Emmanuel Turin, Lee Perkins , Peter Chiappone, Tom McAfee, Ashraf Tawadros

Nov 23, 2021

Ferrari of San Francisco responded

Nick, congratulations on your new Ferrari and the car of your dreams. We are so excited for you. We appreciate you! Please let Ash and our team know anytime that we may be of further service to you. Have a wonderful Thanksgiving!

October 29, 2021

Dealership Rating
Employee Rating

Ashraf has been very helpful to me and understanding of my many requests and questions as this was my first purchase of a Ferrari. Response time was always very prompt when I needed to discuss anything. More

by jwFerrariTX
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Quinn, Ashraf Tawadros

Nov 01, 2021

Ferrari of San Francisco responded

Congratulations on your new (and first) Ferrari! We are excited for you. Thank you for recognizing Ash, James, and Matt, here on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you.

October 19, 2021

Dealership Rating
Employee Rating

Terrific dealership. Very attentive. This was my second purchase with Ferrari of San Francisco. They worked with me to find the best option selling my Portofino and getting into a Roma. Ashraf is a pleasur More

by dpholyoke
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom McAfee, Ashraf Tawadros

Oct 19, 2021

Ferrari of San Francisco responded

Congratulations on your new Ferrari Roma! Thank you for sharing your experience with us on DealerRater. We sincerely appreciate your business and recommendation. Please let Ash, Tom, and James know anytime that we may be of further service to you. Make it a great week!

September 20, 2021

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Employee Rating

The staff is extremely knowledgeable and took the time to ensure my experience was top notch. There is no doubt in my mind that customer service is a top priority for the management and staff. More

by 488GTBclub
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Chiappone

Sep 20, 2021

Ferrari of San Francisco responded

Congratulations on your new Ferrari 488GTB. We appreciate your business and recommendation here on DealerRater. Please let Peter and James know anytime that we may be of further service to you. Make it a great week!

September 03, 2021

Dealership Rating
Employee Rating

I dropped by Ferrari of San Francisco in 2019 without an appointment since we were in the area just to get an idea of the logistics involved with owning an exotic car. We ran into Jeff Harley who gladly hel More

by nickbains263
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley

Sep 07, 2021

Ferrari of San Francisco responded

Nick, congratulations on your new Ferrari and thank you for sharing your experience here on DealerRater. Please let Jeff and James know anytime that we may be of further service to you. Make it a great week!

August 31, 2021

Dealership Rating
Employee Rating

Best purchasing experience in 20 years of car buying. Excellent customer service, it was such a pleasure working with Peter and James. Their expertise and knowledge made the whole process from More

by SAL
Recommend Dealer
Yes

Other Employees Tagged: Jeff Harley, Emmanuel Turin , Peter Chiappone, Matt Quinn, Bradd Troedel

Aug 31, 2021

Ferrari of San Francisco responded

Sal, congratulations on your new Ferrari and thank you for sharing your experience with us on DealerRater. Please let us know anytime that we may be of further service to you. We appreciate you!

August 18, 2021

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Employee Rating

I am very pleased with my experience at Ferrari of San Francisco. I recently purchased a Ferrari Roma. It is the second car I purchased from Ferrari San Francisco. Ive owned 10 Ferrari's. Mostly vintage c More

by Jdelarroz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashraf Tawadros

Aug 18, 2021

Ferrari of San Francisco responded

First off, congratulations on your new Ferrari Roma and thank you for sharing your experience with Ash and James. We appreciate you! Please let us know anytime that we may be of further service to you.

August 11, 2021

Dealership Rating
Employee Rating

Great service from Ashraf and Matt plus James doing his best with finicky Ferarri and coming through .. More

by Zam69sls
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Quinn, Ashraf Tawadros

Aug 11, 2021

Ferrari of San Francisco responded

First off, congratulations on your new Ferrari! Thank you for sharing your experience with Ash, Matt, and James. We appreciate you! Please let us know anytime that we may be of further service to you.

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