James Gerrard | Page 2

Fantastic service and professional . I will buy again from her. I recommend her highly This dealer is the best in Novi I will buy again from her. I recommend her highly This dealer is the best in Novi More

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Awring was absolutely wonderful to work with when purchasing my Toyota RAV4. She was kind, patient, knowledgeable, and made the entire process smooth and stress-free. She took the time to answer all purchasing my Toyota RAV4. She was kind, patient, knowledgeable, and made the entire process smooth and stress-free. She took the time to answer all of my questions and made sure I felt comfortable every step of the way. I never felt pressured, and I truly appreciated her professionalism and friendly attitude. If you’re looking for someone who genuinely cares about her customers, I highly recommend working with Awring. Thank you for making my car-buying experience such a positive one! More

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Janet helped us out the whole time. We had many struggles but still manage to buy a new RAV4 Limited We had many struggles but still manage to buy a new RAV4 Limited More

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Bought a used car from this dealership. Agreed on a price one day and came back the next to close. They added $1500 in fees for "recon" (reconditioning), some fabric protection and a n Agreed on a price one day and came back the next to close. They added $1500 in fees for "recon" (reconditioning), some fabric protection and a nonsense "doc fee". They were removed cause I was ready to walk out but I'm sure they rip a lot of people off with this. Also, the sales guy promised over and over that the car would be detailed and it wasn't. Just a sleazy dealership. More

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I was shopping around and spoke to 3 dealers. Alex was the 4th dealer I spoke to and the first one that didn’t pressure me into making the buying decision right then and there. He was willing to Alex was the 4th dealer I spoke to and the first one that didn’t pressure me into making the buying decision right then and there. He was willing to take my offers to his sales manager and not afraid to offer me the best price and experience that one could ask for. His 20+ years of customer service shows. Despite have 3 other customers, I never felt neglected, and felt important as if I was his only client there. Alex is a fantastic salesman that wants what’s best for his clients! More

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Easy negotiation easy to talk to the sales team. Fast paperwork through the Finance team Fast paperwork through the Finance team More

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Loyalty sells product. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. More

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She gave us great customer service and made the process simple when it comes to picking a car that is right for me. I definitely recommend! simple when it comes to picking a car that is right for me. I definitely recommend! More

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Awring is the reason I purchased from Suburban Toyota. She is exceptional at her job and extremely professional. She is exceptional at her job and extremely professional. More

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Eddie was fantastic and a pleasure to work with. He was prompt and very accommodating. I will be recommending to friends and family. He was prompt and very accommodating. I will be recommending to friends and family. More

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