James Gibbons
James Gibbons at Herb Chambers BMW of Boston

James Gibbons | Page 12

Service Advisor

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

4.7
208 Reviews
4.7

208 Reviews

Write a Review

208 Reviews of James Gibbons

March 22, 2022

Dealership Rating
Employee Rating

Great service but using the web site to get the appointment was a bit tricky. When I left the tire pressure had not been reset so the warning stayed on my display until I could clear it. I used cou More

by UConn.kath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 22, 2022

Herb Chambers BMW of Boston responded

Thank you for the review and feedback - we will make sure it gets passed along to our team. We appreciate your business and hope we can be of service to you again in the future!

March 19, 2022

Dealership Rating
Employee Rating

Excellent service all around. Work was completed on time correctly and for the price quoted. My service manager was prompt in answering any questions I had. More

by LouC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 22, 2022

Herb Chambers BMW of Boston responded

Thank you for the great feedback! The Herb Chambers BMW of Boston team is glad to have you as a loyal customer! See you next time!

March 18, 2022

Dealership Rating
Employee Rating

Great people… They’re willing to work with you with whatever needs you my have More

by Freeus617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Higor Teixeira

Mar 18, 2022

Herb Chambers BMW of Boston responded

Thank you for trusting our team with your automotive needs! -Herb Chambers BMW of Boston

March 17, 2022

Dealership Rating
Employee Rating

I’ve arrived around 7am to get my car serviced. It was quiet busy and there was only one service advisor available(James Gibson) . He was a overwhelmed and frustrated since there was a long line. A More

by kesterboucher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 31, 2022

Herb Chambers BMW of Boston responded

I'm sorry to learn of your experience with our service team and am truly disappointed in reading this review. I would like the opportunity to discuss these concerns with you in greater detail and hopefully, find a way to regain your trust. If you have a moment, would you please contact me directly? Thank you, Melissa Steffy - General Manager – msteffy@herbchambers.com

March 04, 2022

Dealership Rating
Employee Rating

James gibbons in service has done great job for me for over 6 yrs of service on my bmw More

by Kp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 07, 2022

Herb Chambers BMW of Boston responded

Thank you for trusting James and the Herb Chambers BMW of Boston team with your vehicle's service needs! We're truly grateful for all of your support over the past six years and look forward to your next visit!

March 03, 2022

Dealership Rating
Employee Rating

Decent prices. Quite knowledgeable on the cars they sell and good guide. Can improve on following up with customers more diligently More

by Prince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 07, 2022

Herb Chambers BMW of Boston responded

Thank you for taking the time to review us and for providing honest feedback about communication. We value that greatly. Thank you! Please feel free to contact me directly if you have additional feedback! Melissa Steffy - General Manager - msteffy@herbchambers.com

February 28, 2022

Dealership Rating
Employee Rating

Phenomenal service experience. The car was fixed earlier than anticipated and at a completed price that was less than anticipated. Competent and pleasant staff. If you need your More

by chukker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matt Krappe , Daniel Blash, Julieth

Mar 02, 2022

Herb Chambers BMW of Boston responded

Thank you for the wonderful review! We appreciate you trusting the Herb Chambers BMW of Boston team with your vehicle and hope to see you again next time!

February 28, 2022

Dealership Rating
Employee Rating

The service department treated me well as a tow in first time customer, they kept me updated with time of arrival of parts and when repairs would be completed, and the repair was completed for the quoted am More

by danvitekhinckley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 28, 2022

Herb Chambers BMW of Boston responded

We do our best to keep our customers informed and cared for, so we appreciate the feedback and for coming to Herb Chambers BMW of Boston for your service needs! Thanks again!

February 14, 2022

Dealership Rating
Employee Rating

This dealership takes for me 5:30 hours to complete the oil change and break fluid . More

by Halynaklyuchak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 28, 2022

Herb Chambers BMW of Boston responded

We understand your frustration and appreciate your patience during staffing concerns. Please don't hesitate to reach out to me to discuss this experience if you're interested. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

February 05, 2022

Dealership Rating
Employee Rating

James was my service agent he was super professional. I got my car back same day he also went out his way to find me discount coupon which lowered my total repair bill. More

by ronan warrior
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Higor Teixeira

Feb 08, 2022

Herb Chambers BMW of Boston responded

We're glad to hear James provided you with such wonderful service! Thank you for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of assistance again in the future!

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