James Gibbons | Page 20

James Gibbons is great. Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out ho Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out how to make it all work on a Saturday, no less. More

by MRECHT Verified Customer Verified Customer

Helpful 0

Report | Print

Overall a good experience My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and I had sent a text in advance of my arriving, it took over 20 minutes to find/deliver the car. More

by JBOWERS2 Verified Customer Verified Customer

Helpful 0

Report | Print

James Gibbons is the best! I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usu I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usually should be a pain! More

Helpful 0

Report | Print

Unclear Expectations My interaction started out on the wrong foot as I thought I had booked an annual tune up but wasn't yet eligible until mid-October due to my low milea My interaction started out on the wrong foot as I thought I had booked an annual tune up but wasn't yet eligible until mid-October due to my low mileage and timing from the last tune up. I took a day off from my busy work at Harvard University to get the car inspected. I could have done that across the street from my house at a gas station. It wasn't clear to me when I was alerted to make an appointment that it was for an inspection. Now I will have to come back next month again for the tune up. I know I was frustrated but didn't feel like it mattered that much when I expressed it. I know it wasn't James' fault that this happened either but my life is very scheduled and busy and I wasted a day off for an inspection. More

by GCORMIER Verified Customer Verified Customer

Helpful 0

Report | Print

Excellence Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availabi Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availability and presence in the community. More

by LYNDAKFORSE Verified Customer Verified Customer

Helpful 0

Report | Print

Things never go smoothly Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. But when I arrived, there was no record of this. Someone emerged from an office and said they would indeed cover it. So I got a free oil change, which is nice, but it feels a bit disorganized. Also, it often takes a very long time for the valets to get my car, like 30 minutes. Amazingly enough, sometimes it takes even longer than that. Note that in that amount of time, I can drive that far to competing dealers. More

by Person94204761 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service and bonus car wash ; 0 ) Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always a Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always available to answer my questions and concerns. Always so helpful and pleasant to deal with!! More

by PSMITH20 Verified Customer Verified Customer

Helpful 0

Report | Print

Love this dealership Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were gre Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were great as always. More

by LMAALOUF Verified Customer Verified Customer

Helpful 1

Report | Print

James is the worest worker there Look Guys, I called one day asking about service, and someone called James took my call and was talking to me as I'm not a customer. He was say to me Look Guys, I called one day asking about service, and someone called James took my call and was talking to me as I'm not a customer. He was say to me Sir you can't bit a house over the phone and when I started to answer , he said sir let me talk, then I lost my tamper and I raised my voice saying, Noooooo. I'm the customer, I'm calling to listen to my issue and try to solve it....it seemed like he didn't have the minimum skilss of customer service. I really like the sales guys and the general manager there. All of them are great except this guy, I don't know what problem he has. More

Helpful 2

Report | Print

SERVICE MANAGERS The service department is a disaster. The service manager, James Gibbons, is unhelpful. He is also condescending, arrogant, and rude. I have had to go The service department is a disaster. The service manager, James Gibbons, is unhelpful. He is also condescending, arrogant, and rude. I have had to go there due to the recalls on my BMW 330XI. Otherwise, I use an independent service shop where "condescending, arrogant, and rude" are not descriptive. Well done, James! Now I have another good story to tell regarding not only the incompetence of the Service Departments MANAGERS but also how Herb seems to employ only real schmucks (look up the origin and use that) who check their ethics at the door. From the customer who " allegedly" paid, Charla More

Helpful 0

Report | Print