James McIntyre | Page 11

Service agent who helped me was great ! He was able to answer all my questions. Service techs did a great job with my vehicle I will be back returning here for my future maintenance appoint He was able to answer all my questions. Service techs did a great job with my vehicle I will be back returning here for my future maintenance appointments. More

by curtwinn23 Verified Customer Verified Customer

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Honest and understanding of the customer’s needs, I recommend them greatly , service department has come through for me on several occasions recommend them greatly , service department has come through for me on several occasions More

by Thundertmf Verified Customer Verified Customer

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The service department is always friendly and extremely efficient. The go above and beyond to make sure the customer is always informed and satisfied. efficient. The go above and beyond to make sure the customer is always informed and satisfied. More

by chuckchase Verified Customer Verified Customer

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Comfortable waiting area w/coffee and snacks; service people who are upfront with costs and options. Appt time was what I wanted and they took as long as they said they would to put new shoes on my 3024 people who are upfront with costs and options. Appt time was what I wanted and they took as long as they said they would to put new shoes on my 3024 CRV. Highly recommend More

by TOCARLENE Verified Customer Verified Customer

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We’ve been taking our cars to Dover Honda for more than 20 years. While we can find lower priced services elsewhere, the team at Dover Honda has always worked with us and the comfort of knowing the work is 20 years. While we can find lower priced services elsewhere, the team at Dover Honda has always worked with us and the comfort of knowing the work is done right the first time outweighs any slight savings that may come from going someplace else. For the past few years we’ve had the pleasure to regularly work with James McIntyre - knowledgeable, highly professional, and somebody who truly looks out for the customers interests. James consistently takes the time to explain and walkthrough the work as well as provide alternatives when they’re available and make sense. For us, James is Dover Honda service. Whether it’s my car, my wife’s or my father’s he’s the first we call without thinking of another shop. Overall, I’d recommend Dover Honda and if you go, ask for James. He truly wants to help. More

by Hobbes Verified Customer Verified Customer

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Unhappy with the service I received on 9/18. I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I d I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I dropped it off at 8am, and received a voicemail 20 mins later that the filter was done but that they couldn’t hear the problem. I didn’t receive the voicemail until 3:45 because of work, but nothing was done. When I called, Michael didn’t care that I had left my car there all day and would potentially have to bring it back. My boyfriend went down around 5pm to talk to someone, and thankfully he spoke to Bill, the service manager. It was a simple issue that took all of 15 mins to fix, which should have been done earlier. I’m glad it was fixed, but not happy with the lack of care. More

by abbyjgrover Verified Customer Verified Customer

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Dover Honda is always excellent in the care it takes and transparent regarding what is needed and how much it will cost. I am very pleased with their service. transparent regarding what is needed and how much it will cost. I am very pleased with their service. More

by SUSANDSPENCE Verified Customer Verified Customer

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everyone was great except for the ladies that collected the money at the end who couldn’t remove their eyes from their personal cell phones and look up at me. the money at the end who couldn’t remove their eyes from their personal cell phones and look up at me. More

by jcasey13 Verified Customer Verified Customer

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The service was great, communication was not. I called and left several messages no response. I called and left several messages no response. More

by blpatrick Verified Customer Verified Customer

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My overall customer service experience was outstanding. From the initial appointment scheduling to coordinating a loaner for the day, the friendly customer service at drop-off, D-Honda operations, and over From the initial appointment scheduling to coordinating a loaner for the day, the friendly customer service at drop-off, D-Honda operations, and overall customer service is first class. More

by jgpike Verified Customer Verified Customer

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